Kuma Sushi
1600 Saratoga Ave #119, San Jose
(408) 378-4000
Recent Reviews
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Food is delicious here and the 50% off Tuesdays is such a great deal!
Every time we come here it seems like they are very unorganized and running around. We received someone else’s order and on another day the table across from us received the wrong order. Update: No more 50% off Tuesdays. The same sushi I usually order is a lot smaller at regular price which is weird. The service is the same even without the Tue crowd.
Probably will not be coming back to this location.
Which I guess is nice since they let you keep the wrong order and give you your right order as well. Haha!
Many times they will forget about you and never come around. We usually have to wait awhile to see someone we can flag down.
Other than the service the food is incredible!
See you on Tuesday!
Atmosphere: 4
Food: 2
Service: 2
Recommended dishes: Westgate Roll, Teriyaki Chicken, Shrimp Tempura, Chicken Teriyaki, Tempura
Great food, great services.
Atmosphere: 5
Food: 5
Service: 5
I have been going here for over 2 years. My past few visits have been disappointing. They changed the menu, and when you ask for a food item pictured on the new menu they make an excuse and say it’s from their old menu and can not make it. We also went for their sushi special on Tuesdays, they said their boss had an emergency (over 2 weeks) and that they have not been able to update the website and no longer have the special. I feel like it’s very misleading and false advertising. We have also had our appetizer either not come or arrive when we are almost done eating. I will no longer be dining there!
Atmosphere: 3
Food: 4
Service: 1
EDIT: to your response, make sure employees wash hands after using toilet.
This place is under Health Inspector radar. Alreadu shut down a few times because of terrible hygiene practices. Google before you go.
Atmosphere: 1
Food: 1
Service: 1
Employee exited bathroom without washing hands
Lovely little sushi place in a decaying mall that seems to have an unfortunate habit of poisoning it's customers. Half of Monday though.
Got food poisoned from here.
Do not get the chicken katsu.
Been living on the toilet for 4 days and counting....
Food safety is not a priority here. Never going back.
Atmosphere: 1
Food: 1
Service: 1
This is a great place for sushi, especially on Mondays when they offer half off on some sushi rolls and nigiri. However, the service was very slow, and it took a long time for our sushi to be prepared. Also, be sure to double-check your receipt because they didn't apply the discount to our bill.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Westgate Roll
I’ve never experienced such bad service in my life. Took half an hour to get our order taken and another half an hour to get the food (even when they said it wouldn’t take that long when we asked due to our concern) and there weren’t that many customers. People who came in long after us and ordered after us even got their food, finished and left before we even received our food. They ordered the same type of food so this makes no sense to me. When we finally got our food, we had to go flag the waitress down for utensils. The food was fine, hope they can improve the service.
Atmosphere: 4
Food: 4
Service: 1
The $60 is pretty good for the price
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I didn't expected that they remember what I prefer. I was really surprised! They are professional and attentive to customers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Teriyaki Chicken, Green Monster
Oh boy.....we went in here expecting some good food. Well the salad was so watery that it was soup. It was not pleasant. So we ordered the beef and chicken udon soup.....I asked if my broth was the milky kind or clear, and I was told it was clear. It was semi clear. So we ordered the Mr. Miyagi roll. It was shrimp tempura, cream cheese,cucumber. Well when it arrived I was expecting way too much I guess. There was no shrimp....even though the tails looked huge and I thought there would be some shrimp, but they were so small. Then I took a piece from the center and put it in my mouth and it was warm....they deep-fried the entire roll. It did not state that on the menu. It was not pleasant. I pushed it to the side and I asked for my bill which would have been close if not over $100. The waitress asked what was wrong and she said we didn't have to pay the bill. I was really disappointed that it wasn't what I expected.
Atmosphere: 2
Food: 1
Service: 5
Seated immediatelyService fastNice seating
Atmosphere: 5
Food: 5
Service: 5
This is a way overdue review of this sushi restaurant. Typically, we order take out often from here, it's been really good over the years. Every now and then we will have dine-in.Today we had another good experience here dining in, staff were awesome, really friendly and welcoming.We arrived before the evening rush and were seated very expeditiously, orders taken, and food arrived quickly. Food has always been of good quality and today was no exception. We all enjoyed what we had! I would really recommend this sushi restaurant. We will be back soon!
Parking: Large lot encircling the mall.
Kid-friendliness: Seems to be good for kids.
Atmosphere: 5
Food: 5
Service: 5
Great service and food, very accommodating!
Atmosphere: 5
Food: 5
Service: 5
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