La Hacienda Bar Lounge

Review of Hacienda Nightclub – 1 Star

I came to Hacienda Nightclub in San Jose on 7/18 with a group of friends expecting to have a good time. Before entering, I asked the security guard if there was a cover charge, and she confirmed it was $10 per person. I proceeded to pay $40 for four of my friends at the reception area. However, when the server, Danna V, charged me, I noticed something was off. She had the screen facing away from me, and it ended up charging me $45.49 instead.

I immediately questioned it and asked why I was charged an extra $5.49. She told me it was for taxes on the entrance fee. I found that odd and asked her for a receipt, but she claimed she couldn’t print one. I told her that if it were a tip, I wouldn’t mind—but it’s another thing to lie to a customer. She insisted again that it wasn’t a tip.

It didn’t sit right with me, so once inside, I spoke to a bartender and asked if they charge taxes on cover charges. She wasn’t sure but offered to bring a manager. I spoke with the manager outside to avoid making a scene. He told me that no, they do not charge tax on the entrance fee. I explained what had happened, and while he was polite and apologized, he blamed it on the POS system possibly “acting up.”

That would have made sense—if I wasn’t lied to by Danna V earlier. What really confirmed my suspicion was when I asked the manager for a receipt and suddenly it was possible to print one—after I was previously told it couldn’t be done. The receipt clearly showed $5.49 was charged as a tip, not tax.

The manager offered drinks to make it right, but I declined. I didn’t come for freebies—I came for a good time and to not be deceived. Instead, I spent nearly 40 minutes dealing with this, completely ruining my night. I told the manager I was leaving and that I’d be contacting my bank and filing a formal complaint.

I get that mistakes happen, but lying to a paying customer and then covering it up is unacceptable. Please don’t insult people’s intelligence.

Service: 1

Yeeeeep they sure know how to have much wl

Atmosphere: 5

Food: 3

Service: 4

first time there definitely we'll come back k

Atmosphere: 5

Service: 5

Ordene una picada para dos y una bandeja paisa , estaban deliciosas Nos encantó todo. Los jugos super ricos.

It is very small, and you can't even see from the outside that it is a lounge bar. Difficult to find, there are better places that charge the same as them for the cover.
They have good audio and lighting, but the truth is that it is not worth what you pay per person, it should be free cover.
I would not return, I prefer to go to the surrounding places with better quality.

I wouldn't return to that place

Atmosphere: 2

Service: 2

Terrible place for Mexicans, I asked for a table and they didn't give it to me because I had to buy a bottle, but Colombians arrived and gave it to them for a bucket of beer 👎
I told the waitress that I had consumed more and why didn't she give me the table and she told me that the Colombians were friends of the owner!!

Atmosphere: 1

Service: 3

Recently on September 28, 2024 my Brother went to that Place, and the Securitys took him out beaten and unconscious and a Security stole his brown leather jacket, and they left him outside the premises beaten and unconscious and they called 911 saying that he was outside. There was a Person Lying on the Sidewalk. I never thought there were places like this where the Securitys behave like Criminals, how bad it is that there is no Security anymore because the Securitys behave like Animals, my brother was in the Hospital for more than 5 Days and almost lost his Life.

Atmosphere: 1

Service: 2

I do not recommend this place 4/10

The waitresses demand tips in a very bad way and increase the bills. I was a recurring customer but one less customer now.

Delicious food, good atmosphere, recommended...

Atmosphere: 5

Food: 5

Service: 5

We visited early afternoon after normal lunch period therefore there were fewer guests. However the service from the Colombian staff was friendly and quick. The open BBQ area was a great place to see food preparation and prices economical.

Kid-friendliness: Kids welcomed

Wheelchair accessibility: No stairs to eating areas

Atmosphere: 4

Food: 5

Service: 5

be careful when you come here! check your bank after each transaction. i came here last friday and bought 2 palomas and a patron shot for $37.82 when i came back for the SAME drinks, the bartender tried to upcharge me $81.75! i only noticed because my bank flagged the transaction, now im having to dispute it! save yourself the hassle or pay CASH! these people legit are stealing from customers when they think they are intoxicated to know any better

Service: 1

Going to put a lawsuit on this place. This place DISCRIMINATED ME! I went on a Saturday night out with my friends & they wouldn’t let me in because the guard said the person on the ID wasn’t me. When it was I had got my nose done recently & in my ID I didn’t have my nose done & I had no makeup. Mind you I’ve never had a problem here & they’ve always understood me. She asked me if I had another ID which I told her I didn’t that was my own type of identification. It was horrible and embarrassing. It was a lady guard at the front. I even answered all the questions they asked me. How disappointing! I understand they are cautious, but it wasn’t fair & it was rude.

Atmosphere: 1

Greetings sons of f...

Atmosphere: 1

Food: 1

Service: 1

Greetings sons of f...

Atmosphere: 1

Food: 1

Service: 1

Excellent experience.