Tully's McDonald's is the best their food is always fresh and hot and they got the best tasting soda in san jose because it doesn't taste like chlorine
Atmosphere: 5
Food: 5
Service: 5
Brent Johnson
I had a great experience at this McDonald’s! The food came out hot and fresh—crispy fries, juicy burger, and the perfect amount of salt and seasoning. I was surprised by how quickly everything was ready, even though it was fairly busy. The staff were friendly and efficient, and the restaurant was clean and well-kept. I also appreciated how easy it was to order using the kiosk, and my order came out exactly as requested. It’s a reliable place for a quick, satisfying meal. Will definitely come back!
Atmosphere: 5
Food: 5
Service: 5
Jack
It was great, except they didn't provide refills
Atmosphere: 5
Food: 5
Service: 5
Daniel Mamani
Order a McFlurry, normally the bottom isn't mixed well, but this place was the first location where I had to ask it to be mixed. The staff initially gave soft served ice cream with Oreo crumbs on top, and not a mixed McFlurry.
Overall, avoid this place if your item requires more than stacking toppings together.
Atmosphere: 2
Food: 3
Service: 1
Anthony Acosta
Where did a soda and they messed it up. But yet they want high dollars
Maco Archila
Acceptable service
Atmosphere: 3
Food: 4
Service: 3
Fernando Lopez
There is a great variation from restaurants to restaurants, but the service in all of them is very poor.
Atmosphere: 2
Food: 2
Service: 2
ROME G
I recently visited a McDonald’s location, and unfortunately, my experience was far from pleasant. From the moment I walked in, it was clear that customer service was not a priority. The staff seemed disinterested and inattentive, taking an unreasonably long time to acknowledge me at the counter despite the restaurant being relatively empty.
When my order was finally taken, it was incorrect. I asked for a simple modification, but it was completely ignored. After waiting for another 10 minutes, I received my meal—cold and poorly prepared. The fries were soggy, and the burger had clearly been sitting around for a while.
The worst part, however, was the complete lack of accountability. When I approached the counter to address the issues, the employees seemed irritated rather than apologetic. No effort was made to resolve the situation, and I left feeling completely disregarded as a customer.
Overall, this McDonald’s location clearly lacks basic service standards. I won’t be returning anytime soon and would not recommend this location to anyone looking for a quick, reliable meal.
Atmosphere: 1
Food: 1
Service: 1
Sherin Johny
Ordered double quarter pound burger, got a terrible sandwich with one patty ..annoying
Found a hair in my food and the manager refused to give me a refund
Atmosphere: 1
Food: 1
Service: 1
James Sue
Good service . Food served fast . Update, for all of you with / other complaints, there is a phn number under google .. mcd's cust service.
Atmosphere: 4
Food: 3
Service: 3
Malcolm
Update your hours. Employee rudely told me they’re closed at 9:40pm even though google maps says 11pm
Atmosphere: 1
Food: 1
Service: 1
Happy Earth Man
Bad location. The app cancelled my order. Took away my points. Bad communication skills from workers. Over priced items vs other Macdonald is near by. I just left. Going to other McDonald's. Just sad.
Tully's McDonald's is the best their food is always fresh and hot and they got the best tasting soda in san jose because it doesn't taste like chlorine
Atmosphere: 5
Food: 5
Service: 5
I had a great experience at this McDonald’s! The food came out hot and fresh—crispy fries, juicy burger, and the perfect amount of salt and seasoning. I was surprised by how quickly everything was ready, even though it was fairly busy. The staff were friendly and efficient, and the restaurant was clean and well-kept. I also appreciated how easy it was to order using the kiosk, and my order came out exactly as requested. It’s a reliable place for a quick, satisfying meal. Will definitely come back!
Atmosphere: 5
Food: 5
Service: 5
It was great, except they didn't provide refills
Atmosphere: 5
Food: 5
Service: 5
Order a McFlurry, normally the bottom isn't mixed well, but this place was the first location where I had to ask it to be mixed. The staff initially gave soft served ice cream with Oreo crumbs on top, and not a mixed McFlurry.
Overall, avoid this place if your item requires more than stacking toppings together.
Atmosphere: 2
Food: 3
Service: 1
Where did a soda and they messed it up. But yet they want high dollars
Acceptable service
Atmosphere: 3
Food: 4
Service: 3
There is a great variation from restaurants to restaurants, but the service in all of them is very poor.
Atmosphere: 2
Food: 2
Service: 2
I recently visited a McDonald’s location, and unfortunately, my experience was far from pleasant. From the moment I walked in, it was clear that customer service was not a priority. The staff seemed disinterested and inattentive, taking an unreasonably long time to acknowledge me at the counter despite the restaurant being relatively empty.
When my order was finally taken, it was incorrect. I asked for a simple modification, but it was completely ignored. After waiting for another 10 minutes, I received my meal—cold and poorly prepared. The fries were soggy, and the burger had clearly been sitting around for a while.
The worst part, however, was the complete lack of accountability. When I approached the counter to address the issues, the employees seemed irritated rather than apologetic. No effort was made to resolve the situation, and I left feeling completely disregarded as a customer.
Overall, this McDonald’s location clearly lacks basic service standards. I won’t be returning anytime soon and would not recommend this location to anyone looking for a quick, reliable meal.
Atmosphere: 1
Food: 1
Service: 1
Ordered double quarter pound burger, got a terrible sandwich with one patty ..annoying
Food: 1
Service: 1
Employees have 0 customer service
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Found a hair in my food and the manager refused to give me a refund
Atmosphere: 1
Food: 1
Service: 1
Good service . Food served fast .
Update, for all of you with / other complaints, there is a phn number under google
.. mcd's cust service.
Atmosphere: 4
Food: 3
Service: 3
Update your hours. Employee rudely told me they’re closed at 9:40pm even though google maps says 11pm
Atmosphere: 1
Food: 1
Service: 1
Bad location. The app cancelled my order. Took away my points. Bad communication skills from workers. Over priced items vs other Macdonald is near by. I just left. Going to other McDonald's. Just sad.
Bad costumer services…
Atmosphere: 1
Food: 1
Service: 1
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