McDonald's

1033 E Capitol Expy, San Jose
(408) 225-7662

Recent Reviews

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Raizel

Awful service.
The lady in the front was unhelpful, chatty, and unskilled. She was unable to give me my order correctly and struggled to be polite.

The fries were cold and hard, and I was missing a burger. The lady was very disrespectful and went back and forth about whether she even did her job right or not.

I pray for the victims who come here. 🙏

Atmosphere: 1

Food: 2

Service: 1

Henry Chavez

Z best

Atmosphere: 5

Food: 5

Service: 5

Melvin Datu

People that use the kiosk and are paying in the counter was waiting for 5-10 minutes and at least 6 employees passed by including a supervisor. And ignored the payong customer. And one employee ask the customer i don't see your order in the screen and the customer response i was waiting to pay for my order.

Atmosphere: 3

Food: 5

Service: 3

Nhut Nguyen

The fries is too soft and old. I wait for the waiter really long time and they don’t let me use the restroom
very bad service

Atmosphere: 3

Food: 2

Service: 2

Graham Phisher

Terrible service, I bought lunch here, and I asked to use the bathroom and I swear it was like going through immigration to gain access to their trashed bathroom.

Atmosphere: 1

Food: 1

Service: 1

JeweL-e Cuevas

They take forever and charged me my rewards points and than never gave me what I wanted.

Christina

Can’t expect much from a McDonald’s when it comes to customer service or food quality but I’ve just been getting fed up with this particular location. I usually have a decent experience at the drive-thru here and the food has always been good. However, tonight was very bad. When they handed the bag to me, I looked inside to see that the fries were placed in there upside down which made the bag greasy with oil stains and my nuggets box was also placed in there upside down and not closed all the way. Everything was spilling out. The night crew here needs to be re-trained on how to pack the bags. It’s not that hard 🙄

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Fries, French Fries, Chicken Mcnuggets

Melissa Estrada

I ordered a whole meal she denied me and my son a simple bbq sauce I’m discussed in whoever put her in Manager position a nice gentleman men there shared bbq sauce with us sadly

Brian Knight

This is the only mcdonalds we can get to withing 20 minutes, so we frequent it. I say this simply because it's mcdonalds and we have a large family.

McDonalds food SHOULD be pretty standard anywhere u go. This location does great with the quality (save for a few incidents) but the employees are ALWAYS new, and the orders are ALWAYS wrong or incomplete. It's frustrating.

Oh yeah. As I mentioned, it's the only thing around for a ways so it's always busy. Be prepared to wait.

Atmosphere: 2

Food: 4

Service: 2

Recommended dishes: World Famous Fries, Big Mac, Sausage Mcmuffin, Mcdouble, Chicken Mcnuggets

Amaya Caldito

Really bad service. Even if dine-in doesn’t close for another 30 min, they will sweep under your table to make you leave. Unrelated, but my pickle looked fake too.

Atmosphere: 1

Food: 2

Service: 1

Keven U.J.

Chill McDonald's

Atmosphere: 4

Food: 4

Service: 4

Heidi Estrada

The need to upgrade their frys

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Hamburger

Esteban S

Honestly, I don’t know if it’s like McDonald’s higher-ups or if somebody these employees just really get off on enforcing their policies what the fudge is the point of getting like fries or a burger and you can’t get a sauce without paying $.25 I ridiculous ice cream cone literally not even an inch worth of ice cream. It’s ridiculous. McDonald’s do better like come on you guys were the go to in the 90s for good foodnow you beat your customers over the head with the price and you don’t even get your money worth what is America come to? This is sad.

Atmosphere: 1

Food: 1

Service: 1

D I

Awful , awful ,wrong order no apology, no one at order desk, no English spoken.

Atmosphere: 1

Food: 1

Service: 1

neto hnt

Very bad service, with the man who delivers the food, in the drive thru, the fries were thrown all over the bag, that person should be in a place where he serves with kindness

Atmosphere: 1

Food: 4

Service: 1

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