The people that work here are completely unprofessional. I’ve gone in multiple times and had various issues including being charged for large meals when I clearly say Medium. But today was the worse. After finding hair in my food I was treated as if I was trying to steal by asking for a refund. Keep in mind i ordered food for coworkers. I didn’t ask for a refund on the entire order, just my meal. Yet the crew member gave me attitude and started talking shit in Spanish.
Atmosphere: 1
Food: 1
Service: 1
Lonnie Hensley
no refills on drinks
Atmosphere: 1
Food: 5
Service: 1
Preetam S
Have to wait for 25 minutes to get my order . Very slow service
Service: 1
Frank Kee
The food was fine but the employees treated me like I was doing something wrong
Atmosphere: 2
Food: 2
Service: 2
angelica moreno
If I could put negative stars I would. But I wanna start off by the disrespectful staff that tried to tell me that they couldn’t make an order that was placed before a certain time five minutes after breakfast they stated they couldn’t make anything when their menu clearly makes sausage McMuffins all day And it was three sodas. The owner supposedly took over the situation and that was even worse, didn’t even try to fix the situation and was extremely rude. Every time you ask for something that they made a mistake on it takes extremely long to even try to attempt to fix it. Their lobby is always nasty and the garbage is always overflowing surprise if they don’t have cockroaches.
Atmosphere: 1
Food: 1
Service: 1
Xi Yang
I wish I could just gave this place 0 star. As everyone else mentioned that this store has very different promotion policies and refuses to give back the coupon. The staff even rolled her eyes for several times and was very very rude. Would not come again ever in this store. 😤
Atmosphere: 1
Food: 1
Service: 1
Christopher Chen
Rude manager. Would not come back here again.
Atmosphere: 1
Food: 1
Service: 1
jeff nisihura
Don’t eat here…
Atmosphere: 1
Food: 1
Service: 1
Andrew Zhang
I had a very disappointing experience at this McDonald’s today during the Monopoly promotion. I redeemed three winning coupons at the self-order kiosk (McFlurry, fries, and a shake). The kiosk accepted all coupons and the order went through, but when I went to pick up my food, the manager Jose only gave me the McFlurry and refused to provide the fries and shake.
Jose claimed that a customer can only redeem one Monopoly coupon “in their lifetime.” This is completely false – the promotion terms allow multiple redemptions (one every 15 minutes). When I asked him to at least return my coupons if they were refusing to honor them, Jose said: “Your coupons are free, why should I give them back to you?”
He was extremely rude, dismissive, and refused to help or escalate the issue. This is not the standard of customer service I expect from McDonald’s, especially from a manager. I hope the corporate team retrains this location on promotion policies and customer service. I redeemed the coupons legitimately, followed all the rules, and was treated disrespectfully. Very disappointing.
Wish I could give this place 0 stars. Manager is disgustingly rude, repulsive attitude. Didn’t get the food that I ordered and refused to reimburse. I feel bad for the employees here that have to work for this guy. Will never visit this particular venue again but I doubt this manager cares. Corporate should revoke his franchise license.
Yuxiao Liang
lost my order many times
Atmosphere: 3
Food: 3
Service: 1
Jeffrey Yang
Very poor attitude, cold to customer, cancel order without reasonable explanation.
Atmosphere: 1
Food: 1
Service: 1
Shawn S.
Bad service. Rude manager. Incorrect order. Avoid this place!
Atmosphere: 1
Food: 2
Service: 1
Kirsten
Privately owned franchise that won't honor the rules of the monopoly game.
We asked to speak to the owner or someone above the manager and she refused to give us any contact informtion.
They suck
Atmosphere: 1
Food: 1
Service: 1
The people that work here are completely unprofessional. I’ve gone in multiple times and had various issues including being charged for large meals when I clearly say Medium. But today was the worse. After finding hair in my food I was treated as if I was trying to steal by asking for a refund. Keep in mind i ordered food for coworkers. I didn’t ask for a refund on the entire order, just my meal. Yet the crew member gave me attitude and started talking shit in Spanish.
Atmosphere: 1
Food: 1
Service: 1
no refills on drinks
Atmosphere: 1
Food: 5
Service: 1
Have to wait for 25 minutes to get my order . Very slow service
Service: 1
The food was fine but the employees treated me like I was doing something wrong
Atmosphere: 2
Food: 2
Service: 2
If I could put negative stars I would. But I wanna start off by the disrespectful staff that tried to tell me that they couldn’t make an order that was placed before a certain time five minutes after breakfast they stated they couldn’t make anything when their menu clearly makes sausage McMuffins all day And it was three sodas. The owner supposedly took over the situation and that was even worse, didn’t even try to fix the situation and was extremely rude.
Every time you ask for something that they made a mistake on it takes extremely long to even try to attempt to fix it. Their lobby is always nasty and the garbage is always overflowing surprise if they don’t have cockroaches.
Atmosphere: 1
Food: 1
Service: 1
I wish I could just gave this place 0 star. As everyone else mentioned that this store has very different promotion policies and refuses to give back the coupon. The staff even rolled her eyes for several times and was very very rude. Would not come again ever in this store. 😤
Atmosphere: 1
Food: 1
Service: 1
Rude manager. Would not come back here again.
Atmosphere: 1
Food: 1
Service: 1
Don’t eat here…
Atmosphere: 1
Food: 1
Service: 1
I had a very disappointing experience at this McDonald’s today during the Monopoly promotion. I redeemed three winning coupons at the self-order kiosk (McFlurry, fries, and a shake). The kiosk accepted all coupons and the order went through, but when I went to pick up my food, the manager Jose only gave me the McFlurry and refused to provide the fries and shake.
Jose claimed that a customer can only redeem one Monopoly coupon “in their lifetime.” This is completely false – the promotion terms allow multiple redemptions (one every 15 minutes). When I asked him to at least return my coupons if they were refusing to honor them, Jose said:
“Your coupons are free, why should I give them back to you?”
He was extremely rude, dismissive, and refused to help or escalate the issue. This is not the standard of customer service I expect from McDonald’s, especially from a manager.
I hope the corporate team retrains this location on promotion policies and customer service. I redeemed the coupons legitimately, followed all the rules, and was treated disrespectfully. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Wish I could give this place 0 stars. Manager is disgustingly rude, repulsive attitude. Didn’t get the food that I ordered and refused to reimburse. I feel bad for the employees here that have to work for this guy. Will never visit this particular venue again but I doubt this manager cares. Corporate should revoke his franchise license.
lost my order many times
Atmosphere: 3
Food: 3
Service: 1
Very poor attitude, cold to customer, cancel order without reasonable explanation.
Atmosphere: 1
Food: 1
Service: 1
Bad service. Rude manager. Incorrect order. Avoid this place!
Atmosphere: 1
Food: 2
Service: 1
Privately owned franchise that won't honor the rules of the monopoly game.
We asked to speak to the owner or someone above the manager and she refused to give us any contact informtion.
Atmosphere: 1
Food: 1
Service: 1
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