Nothing Bundt Cakes

The most ridiculous rule ever. I came in to the Meridian store w/my striped NBC insulated bag to redeem my cupcakes. I asked about the Buy 5, Get 1 Free as the previous associate told me the last two times I did this. He said NOTHING about the size of the bag would dictate how many cupcakes (promo) you could get. Each time I came in any signage claiming such was faced down and the bag was selected for me. I go in 8/26 just before closing and the associate tells me I am not entitled to the 5 for 1 because that is a different, allegedly bigger bag. She then said another female customer had the same striped one as I sdid and couldn’t fit the four + 1 free. I asked for the bigger bag which she brings out to compare side by side with mine. Same exact dimensions! At the end of the transaction the goal post had moved and it was now “the bag must be able to fully zip up.” For the record, there was enough room for that 6th bundtlet and for it to zip up. If you give a customer several reasons during the course of your transaction-them the “rule” is seriously flawed. Sadly, the store manager or owner was present during this entire time but didn’t feel it necessary to intervene and standby this ludicrous and seemingly arbitrary “rule.” You may want to try a more hoest store.

Service: 1

This was a horrible experience I called the store and it was the wrong store. Usually the people say what the location is but they did not. I ended up ordering from the wrong location. When I called and asked to speak to the manager the person that was the lead said that he was the manger.I came to find out he was just a lead. So I called back and tried to get the number of the person in charge to get the refund and was told that they did they don't have a manager and said that he could not give me a refund because he's not allowed and that I shouldn't ask the manager because he's just going to do the same thing. I called back and Ramos answered and I wasI was told two differentstories about management. I asked when is the next time they would be there and he said he did not know.Then between the whole thing he said he was a veteran did not know I was in the army as well. I don't know why my army status was even brought up it was crazy. All of this because they did not verify what the store location was when I called and asked. I was lied to multiple times and did not get the cake because I'm a hour away. When I just needed a refund. They were very unprofessional a rude and lied for no reason. Then between the whole thing he said he was a veteran did not know I was in the army as well This is one of the worst stores not because of the food I did t even get my cake but the unwillingness and lack of guidance from the staff.

Atmosphere: 1

Food: 1

Recommended dishes: Confetti

Such a cute store with friendly employees. These bundt cakes are to die for! They are really moist and flavorful!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: White Chocolate Raspberry

The bundtinis are delicious ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Red Velvet, Lemon Raspberry, Confetti, Strawberries & Cream

The cakes are fantastic. Not dry at all. The staff is always super helpful and sweet!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: White Chocolate Raspberry, Bundtlets, Red Velvet Cake

Convenient NBC with friendly staff and plenty of cute items to peruse while waiting for cake wrapping.

Decent cakes. No forks available though..

Atmosphere: 2

Food: 3

Service: 1

Absolutely horrible. They would not honor the Veterans Day special buy one get one free email code. Having veterans in my family. It is discouraging to see such things.

Service: 1

Mediocre taste, full of sugar, fat, and food coloring.

Not as kind as I hope for. Called and asked if I can change the flavors and they said no. Another location was able to do it and this location at Meridien simply said no and every store is different. Anyway, just somewhat disappointed.

Always a pleasant experience, with delicious treats

Ordered a dozen bundtinis. They were all very good. Slightly dense cake and very delicious frosting. Ordered online. Easy pick up.

Ordered a dozen bundtinis. They were all very good. Slightly dense cake and very delicious frosting. Ordered online. Easy pick up.

Couldn’t order the cakes we wanted because it was an hour before closing. Really disappointing experience

Cakes/products are worth 4-5 stars - consistently great flavors, and convenient for individual cakes for small groups.This locations customer service is what deserves 1 star at most. Manager could use a phone etiquette crash course, as well as how to reconcile an error made by employees on an order. In the end a store credit was offered due to error, but got the run around after calling 4 days (inability to leave a voicemail and automated message system states shop is closed during business hours) in a row and sending an email regarding the error. Initially when I called today, someone answered right away, then said "Hold" placed me on hold, then disconnected the call.Great cakes but recommend going to another location.