Limited dining area didn't enable a table away from noise at the bar. Need to open up that breakfast area. Food was good and service excellent; great staff. No complimentary coffee on the weekend. Breakfast was very good but only a buffet was available. This is an excellent historic hotel and few minor changes would make the food service even better.
crepe mix
Place is nice. Ordered the burger. It came cold, w no salt n had a bitter burnt taste. I couldn’t even eat half of it. Not worth the price.
Atmosphere: 2
Food: 1
Service: 2
Diana
We arrived on time, there was no host at the host stand and a server finally came up and greeted us. I informed him of the reservation and he went to get us a table. Once we were seated, no one came to our table for over 30 minutes at which point we decided to go else where. Very disappointed as we were looking forward to celebrating a milestone birthday at the hotel.
Dominique Oker
Shared a great meal here. Everything was fantastic! Also they do have a kids menu! I couldn’t find a for sure answer on this online but they do!
Atmosphere: 5
Food: 5
Service: 5
Victor
Lots of healthy food choices and outstanding service for my work lunch of 6 people. Definitely a hidden gem in silicon valley; lots of parking available given this is an historic hotel
Terry
My husband and I had dinner here to celebrate our anniversary. We were married at the Hayes Mansion 30 years ago. Our overall dining experience was good. It was great seeing the beautiful property again. We will go back again soon on a weekend for music on the patio.
Miss Robyn
This restaurant has a great location and views but the service & food could use some help
Atmosphere: 5
Food: 3
Service: 3
Barbara
I was very disappointed. Had expected to eat in a dining room and it was more like a diner. I made reservations which were unnecessary and mentioned it was for a birthday but there was no recognition that anyone saw the reservation.
Svetlana
I made a reservation to celebrate a double birthday — my mom's 83rd and my in-law's 76th. I let the restaurant know about the occasion in advance and asked them to prepare two small cupcakes for the celebration. They completely ignored the request. We ordered non-alcoholic beer and juice. The juice took 45 minutes to arrive, even after we asked about it three more times. Only then did we find out they didn't have the non-alcoholic beer at all. The most expensive dish on the menu — the steak — was burnt. The odd choice to replace chairs with a bench also made things uncomfortable. We had driven 30 minutes to get there, and unfortunately, the whole experience ended up ruining our celebration. I'm pretty sure they'll ignore my review. No surprise the had almost zero guests in the restaurant on Saturday evening.
Kristina Turner
This was a horrible experience so much so it seemed comical. We ordered the steak, the half chicken, a pepperoni pizza and the kids chicken tenders and bread.
There were several menus and it was hard to get them all. The bartender served us .
When we started to order she rambled off kids meals item and it made me wonder after asking for the desert menu why she would not bring us a kids menu. We had to ask two more times to get the kids drinks and she had a attitude when she went to get them I guess she thought we only needed water...the water was amazing but still
We told her we wanted the kids chicken fingers and she said there was a kids cheese pizza and I asked if pepperoni was a option and she said yes but...didn't tell us that ment we were buying the adult pizza. We could not inform our selves beacuse she wouldn't give us all the information we needed.
She brought the kids meals out first with no sauce we had to beg and stare to get sauce.
There was just two people at the bar drinking so not sure why she just stood there staring back at us.
Then she brought out the two adult meals. It's was 54$ for the steak and about 34$ for the chicken. We asked for butter and all the sauces we needed at once beacuse we knew she was never coming back .
The steak was not medium well and the chicken was super dry. The bartender said the chicken was dry beacuse we ordered the sauce in the side.....I make chicken without sauce all the time that's never dry .
The table was super wobbly and after the bartender told me they didn't have steak knives I proceeded to cut this overcooked steak with a butter knife as the table swayed back and forth..my kids plates were jumping across the table it was so bad . It was all we could do to contain laughter and tears.
She never brought the bread we ordered.
We ate about half our food and then two of my kids went back to the room beacuse even though we were all politely starting at the bar tender that was not doing anything she was just staring back not bringing a check or boxes.
When she finally decided to come over my autistic 8 year old who is as cute as a button ( seriously she has a huge brown and blonde hombre Afro) asked her if she had tissue and the lady looked her dead in the eye and said they don't have any napkins and to go to the bathroom down the long hall......
We stayed kind and positive through the entire meal beacuse it really felt like that bar tender did not want us there. We just wanted a great meal....we did feel judged and it did feel like we were being enticed to act ghetto...we faught the erge to get out of character and just accepted the $155 food bill with bad service and not so great food.
The best thing about this reservation was the hostess - a young lady who was pleasant polite and friendly The photos of the restaurant on line were clearly taken years ago and the place seemed Grubby and old. The tables outside were not laid for guests as the images and the servers were young and not very well trained. For a hotel restaurant it was poor - and the feel was honestly more of a sports bar than a restaurant. The food although not bad was also more bar food than restaurant food. I ordered a Caesar salad as an appetizer which when it came looked like it was from a packet - my wife ordered the hummus which she couldn't eat because it was so salty. I then had a burger , the fries were great but the burger looked like it came from Wendy's. The images make it look a little upmarket - the reality is that it's tired and service and food is mediocre at best. If you're looking for something a little upmarket - ( don't be fooled by the images) this is not for you. Disappointed. ☹️
Steffani Campbell
I had the most perfect citrus, avocado, & macadamia nut salad at the bar and found the whole experience very enjoyable. The bartender was a consummate professional and the environment was stylish. I didn’t sample much of the menu this visit but was pleasantly surprised to have such a lovely experience after reading mixed reviews.
Atmosphere: 5
Food: 5
Service: 5
Dr. Melanie Gullett
Understaffed for a weekend causing people being turned away for after dinner drinks or waiting a long time for anyone to acknowledge me previously for dinner. Service was terrible and I had to wave down the server just to get acknowledged even tho there were less than 10 people in the place. I Had to eat there as it is the only restaurant on site or nearby unless you have a car. French onion soup was lukewarm and cheese wasn't fully melted and cool. Had to use a knife for the cheese and chew. The salad had 3 small slices of avocado and dressing was not appropriate for the orange mandarin, goat cheese salad. Only good thing was the shrimp I paid extra for. Lastly, the chicken pesto sandwich came out with cold fries and the sandwich was cold and dry. Worth an uber to go elsewhere. Won't go back.
Atmosphere: 2
Food: 1
Service: 2
Vanessa Hylande
Our server rushed us the whole evening though we had an 8pm reservation and it was well before closing time. Created an unpleasant atmosphere like he couldn't be bothered with our patronage while we were having a beautiful family reunion with a party of 7. Hovering over us while we're signing the check/tip. Never told us his name btw. It's a shame - lovely hotel, GREAT food. Service needs people who love hosting customers.
Limited dining area didn't enable a table away from noise at the bar. Need to open up that breakfast area. Food was good and service excellent; great staff. No complimentary coffee on the weekend. Breakfast was very good but only a buffet was available. This is an excellent historic hotel and few minor changes would make the food service even better.
Place is nice. Ordered the burger. It came cold, w no salt n had a bitter burnt taste. I couldn’t even eat half of it. Not worth the price.
Atmosphere: 2
Food: 1
Service: 2
We arrived on time, there was no host at the host stand and a server finally came up and greeted us. I informed him of the reservation and he went to get us a table. Once we were seated, no one came to our table for over 30 minutes at which point we decided to go else where. Very disappointed as we were looking forward to celebrating a milestone birthday at the hotel.
Shared a great meal here. Everything was fantastic! Also they do have a kids menu! I couldn’t find a for sure answer on this online but they do!
Atmosphere: 5
Food: 5
Service: 5
Lots of healthy food choices and outstanding service for my work lunch of 6 people. Definitely a hidden gem in silicon valley; lots of parking available given this is an historic hotel
My husband and I had dinner here to celebrate our anniversary. We were married at the Hayes Mansion 30 years ago. Our overall dining experience was good. It was great seeing the beautiful property again. We will go back again soon on a weekend for music on the patio.
This restaurant has a great location and views but the service & food could use some help
Atmosphere: 5
Food: 3
Service: 3
I was very disappointed. Had expected to eat in a dining room and it was more like a diner. I made reservations which were unnecessary and mentioned it was for a birthday but there was no recognition that anyone saw the reservation.
I made a reservation to celebrate a double birthday — my mom's 83rd and my in-law's 76th. I let the restaurant know about the occasion in advance and asked them to prepare two small cupcakes for the celebration. They completely ignored the request. We ordered non-alcoholic beer and juice. The juice took 45 minutes to arrive, even after we asked about it three more times. Only then did we find out they didn't have the non-alcoholic beer at all. The most expensive dish on the menu — the steak — was burnt. The odd choice to replace chairs with a bench also made things uncomfortable. We had driven 30 minutes to get there, and unfortunately, the whole experience ended up ruining our celebration. I'm pretty sure they'll ignore my review. No surprise the had almost zero guests in the restaurant on Saturday evening.
This was a horrible experience so much so it seemed comical. We ordered the steak, the half chicken, a pepperoni pizza and the kids chicken tenders and bread.
There were several menus and it was hard to get them all. The bartender served us .
When we started to order she rambled off kids meals item and it made me wonder after asking for the desert menu why she would not bring us a kids menu. We had to ask two more times to get the kids drinks and she had a attitude when she went to get them I guess she thought we only needed water...the water was amazing but still
We told her we wanted the kids chicken fingers and she said there was a kids cheese pizza and I asked if pepperoni was a option and she said yes but...didn't tell us that ment we were buying the adult pizza. We could not inform our selves beacuse she wouldn't give us all the information we needed.
She brought the kids meals out first with no sauce we had to beg and stare to get sauce.
There was just two people at the bar drinking so not sure why she just stood there staring back at us.
Then she brought out the two adult meals. It's was 54$ for the steak and about 34$ for the chicken. We asked for butter and all the sauces we needed at once beacuse we knew she was never coming back .
The steak was not medium well and the chicken was super dry. The bartender said the chicken was dry beacuse we ordered the sauce in the side.....I make chicken without sauce all the time that's never dry .
The table was super wobbly and after the bartender told me they didn't have steak knives I proceeded to cut this overcooked steak with a butter knife as the table swayed back and forth..my kids plates were jumping across the table it was so bad . It was all we could do to contain laughter and tears.
She never brought the bread we ordered.
We ate about half our food and then two of my kids went back to the room beacuse even though we were all politely starting at the bar tender that was not doing anything she was just staring back not bringing a check or boxes.
When she finally decided to come over my autistic 8 year old who is as cute as a button ( seriously she has a huge brown and blonde hombre Afro) asked her if she had tissue and the lady looked her dead in the eye and said they don't have any napkins and to go to the bathroom down the long hall......
We stayed kind and positive through the entire meal beacuse it really felt like that bar tender did not want us there. We just wanted a great meal....we did feel judged and it did feel like we were being enticed to act ghetto...we faught the erge to get out of character and just accepted the $155 food bill with bad service and not so great food.
Restaurantji Recommends
The best thing about this reservation was the hostess - a young lady who was pleasant polite and friendly The photos of the restaurant on line were clearly taken years ago and the place seemed Grubby and old. The tables outside were not laid for guests as the images and the servers were young and not very well trained. For a hotel restaurant it was poor - and the feel was honestly more of a sports bar than a restaurant. The food although not bad was also more bar food than restaurant food. I ordered a Caesar salad as an appetizer which when it came looked like it was from a packet - my wife ordered the hummus which she couldn't eat because it was so salty. I then had a burger , the fries were great but the burger looked like it came from Wendy's. The images make it look a little upmarket - the reality is that it's tired and service and food is mediocre at best. If you're looking for something a little upmarket - ( don't be fooled by the images) this is not for you. Disappointed. ☹️
I had the most perfect citrus, avocado, & macadamia nut salad at the bar and found the whole experience very enjoyable. The bartender was a consummate professional and the environment was stylish. I didn’t sample much of the menu this visit but was pleasantly surprised to have such a lovely experience after reading mixed reviews.
Atmosphere: 5
Food: 5
Service: 5
Understaffed for a weekend causing people being turned away for after dinner drinks or waiting a long time for anyone to acknowledge me previously for dinner. Service was terrible and I had to wave down the server just to get acknowledged even tho there were less than 10 people in the place. I Had to eat there as it is the only restaurant on site or nearby unless you have a car. French onion soup was lukewarm and cheese wasn't fully melted and cool. Had to use a knife for the cheese and chew. The salad had 3 small slices of avocado and dressing was not appropriate for the orange mandarin, goat cheese salad. Only good thing was the shrimp I paid extra for. Lastly, the chicken pesto sandwich came out with cold fries and the sandwich was cold and dry. Worth an uber to go elsewhere. Won't go back.
Atmosphere: 2
Food: 1
Service: 2
Our server rushed us the whole evening though we had an 8pm reservation and it was well before closing time. Created an unpleasant atmosphere like he couldn't be bothered with our patronage while we were having a beautiful family reunion with a party of 7. Hovering over us while we're signing the check/tip. Never told us his name btw. It's a shame - lovely hotel, GREAT food. Service needs people who love hosting customers.
Atmosphere: 4
Food: 5
Service: 2
Food was delicious although pretty pricey!
Atmosphere: 5
Food: 5
Service: 5
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