Palmetto Superfoods - Santana Row

Extremely disappointing service. I ordered online through the website with the confirmation and everything. I showed up and the worker kept on delaying the order and needed up refunding the order because they could not make it. I waited 40 minutes for absolutely nothing. The workers were extremely rude. As a once loyal customer to palmetto I will not be returning. It is bad business to deceive a customer into thinking that they will be receiving an order, making them continue to wait for an extended time, and then it even compensating the order but refunding it. 40 minutes of my time wasted. Very disappointing

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Build Your Own Bowl

Tldr; I wouldn't pay for this at regular prices, but I am now more motivated to create my own bowls occasionally ?
I used my DoorDash discount codes to try some bowls and smoothies. I'm definitely not a supplement/health smoothie type, and I feel like I doubled my vocabulary just by reading through the ingredient options (while also low-key fearing for my life upon consumption), like tropical spirulina, activated charcoal, lions mane powder, etc. I was a fan of the build my own bowl option, and I liked the cacao nibs, coffee granola, mulberries, goji berries, and fruits as toppings, while I would pick mango, matcha, and maybe pitaya dragonfruit as my top three bases. I'm honestly not sure how "healthy" the bases are, since the matcha one literally was like matcha ice cream and the mango one was like a mango smoothie, but I can't deny that they tasted pretty good. All smoothies I got (avocado matcha love, activated charcoal, and tropical spirulina) had a vague banana taste to them (the acai base for the bowls also had a banana taste), which I didn't appreciate as someone who doesn't like bananas. The charcoal one also had a more sour, yogurt-y taste to it too.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cacao Nibs, Roasted Coffee & Oats, Build Your Own Bowl

Crazy long wait

Atmosphere: 3

Food: 4

Service: 2

Smoothie bowls were great and tasted really fresh! Only thing was we ordered online and it said it would be ready in 20 minutes but ended up taking almost 45 minutes before it was ready. We just ordered two smoothie bowls. I understand they were busy for a Saturday morning but more real time updates on our order would have been helpful or at least a proper notification when it is finally ready. We felt like a nuisance constantly going up and asking for an update on our order.

Atmosphere: 3

Food: 4

Service: 3

ok so this blew my mind. such an awesome summer dessert!!!!

Atmosphere: 5

Food: 5

Service: 4

Was quite busy…açaí bowls were extra wait..but they were very good. I wish they made bigger bowls since toppings are filled to the brim and there is no space to mix them. The mango bowl was a tad too sweet. Worth a try!!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Just Açaí Signature Bowl

Ordered a take out that came to $20. Yummy, but a little too expensive for just fruits mixed with chia. But again, it’s the Bay Area!

Atmosphere: 5

Food: 5

Service: 5

Very slow service, no sign that they are looking to fix the problem.

Atmosphere: 1

Food: 3

Service: 1

I never leave a negative review for a business, however I feel like I need to tell to this business owner. Your employees have a significant problem with their service. No one greets to the customers, they spend more time to chat and laugh even when the orders are piling up. I have to wait for 25 mins to get a single smoothie without any customization.

Atmosphere: 1

Food: 3

Service: 1

Refreshing and healthy !!

Atmosphere: 5

Food: 5

Service: 4

Very good ambience outside . We canbuild our own bowl of choices

Atmosphere: 4

Food: 4

Service: 4

Excellent açaí! Lots of choices for toppings.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Coconut, Cacao Nibs, Build Your Own Bowl

This is a wonderful option for breakfast (my favorite), lunch, and even dinner. There are seats outside which is very convenient and relaxing.

Atmosphere: 5

Food: 5

Service: 5

Man, I love the acai bowls here, probably the best in the area. The only gripe I have is that the service is super slow, multiple times now waiting 20 minutes to order and then another 20 minutes for my bowl. Thats ridiculous. You have one kiosk with 10 people lined up sometimes, and the people there never offer to help you. If fact, they say to order at the kiosk. One kiosk. Upgrade your efficiency, you are probably losing customers.

Atmosphere: 1

Food: 5

Service: 1

Really kind staff! They were working so hard especially with the endless line of people. They definitely deserve a raise!

Service: 5