The location is pretty small. The man helping us was nice and worked quickly.
Atmosphere: 4
Food: 5
Service: 4
ClashForDucky
Delivered a cold pizza unsealed. Funny detail is that someone ate the food out of the box first. I’d rather just starve. Vile restaurant
Learn to top a pie right before working in service altogether lmfao
Atmosphere: 1
Food: 1
Service: 1
C. Good
I should have stopped using the website at the first sign of trouble. I ordered one mushroom and one pineapple pizza. A glitch on the website sent the wrong order. They refused to fix it. I don’t ever want to use the Pizza Hut website or go to this store.
Service: 1
Andrea Cabrera
Customer service took my order down by phone wrong and when I called to complain the person (A man) was rude and not very customer friendly I don’t recommend this Pizza Hut the pizza is nasty and their employees don’t care about customers they are only there for a paycheck
Atmosphere: 1
Food: 1
Service: 1
Hoàng Xuân Lê
I ordered Triple Treat Box but this store did not use the red Triple Treat Box like others store. This store used white boxes with labeled “Hot & Fresh”, no Pizza Hut logo on the box.
Alex M
Poor Customer Service and none-existant quality check. They'll send you the wrong order and refuse to refund. You can only get credit for future purchase. Fortunately if you pay with a credit card theres a feature called a Chargeback which can easily get you a refund.
Atmosphere: 1
Food: 1
Service: 1
Christopher Mantilla
Very good
Atmosphere: 5
Food: 5
Service: 5
Erica C
I ordered online for pickup and when we arrived the order was wrong and burned. The girl at the counter said too bad since it was paid for. No apologies, no attempt to help or remedy the situation. I asked about possibly getting a coupon for next time and she said no! I've been getting pizza here for a while, but after this experience I don't think I'll EVER go back.
Atmosphere: 2
Food: 2
Service: 1
Wes
Pizza hut has really good pizza.its no piece of my heart,but there good.
Atmosphere: 3
Food: 5
Service: 3
mirna Leyva
I am very disappointed, how is it possible that the pizza hut in La White, where we lived, has a cheaper price and in this store it is super expensive and the manager has very bad treatmentAnd it does not solve the clients' problems, in truth I tell everyone in San José, do not go to that place, it is of very poor quality and they do not have any costumer service, what a shame!!! What a disappointment!!!'
Horrible management. The store manager is extremely rude to customers. Declined to process our order and then refused to engage in a conversation after multiple attempts. Hung up the phone twice. Order was not completed and over an hour of time wasted. Do not go to this location!!!
Atmosphere: 1
Food: 1
Service: 1
Ishita Shah
Awful service, poor management. The people that work there are rude and will hang up on you while on the phone talking. Would not recommend using this Pizza Hut location at all, better to save your time/money and go somewhere else. Long story short - they did not fulfill our order after it was placed and wasted an hour of our time while being disrespectful.
The location is pretty small. The man helping us was nice and worked quickly.
Atmosphere: 4
Food: 5
Service: 4
Delivered a cold pizza unsealed. Funny detail is that someone ate the food out of the box first.
I’d rather just starve.
Vile restaurant
Learn to top a pie right before working in service altogether lmfao
Atmosphere: 1
Food: 1
Service: 1
I should have stopped using the website at the first sign of trouble. I ordered one mushroom and one pineapple pizza. A glitch on the website sent the wrong order. They refused to fix it. I don’t ever want to use the Pizza Hut website or go to this store.
Service: 1
Customer service took my order down by phone wrong and when I called to complain the person (A man) was rude and not very customer friendly I don’t recommend this Pizza Hut the pizza is nasty and their employees don’t care about customers they are only there for a paycheck
Atmosphere: 1
Food: 1
Service: 1
I ordered Triple Treat Box but this store did not use the red Triple Treat Box like others store. This store used white boxes with labeled “Hot & Fresh”, no Pizza Hut logo on the box.
Poor Customer Service and none-existant quality check. They'll send you the wrong order and refuse to refund. You can only get credit for future purchase. Fortunately if you pay with a credit card theres a feature called a Chargeback which can easily get you a refund.
Atmosphere: 1
Food: 1
Service: 1
Very good
Atmosphere: 5
Food: 5
Service: 5
I ordered online for pickup and when we arrived the order was wrong and burned. The girl at the counter said too bad since it was paid for. No apologies, no attempt to help or remedy the situation. I asked about possibly getting a coupon for next time and she said no!
I've been getting pizza here for a while, but after this experience I don't think I'll EVER go back.
Atmosphere: 2
Food: 2
Service: 1
Pizza hut has really good pizza.its no piece of my heart,but there good.
Atmosphere: 3
Food: 5
Service: 3
I am very disappointed, how is it possible that the pizza hut in La White, where we lived, has a cheaper price and in this store it is super expensive and the manager has very bad treatmentAnd it does not solve the clients' problems, in truth I tell everyone in San José, do not go to that place, it is of very poor quality and they do not have any costumer service, what a shame!!! What a disappointment!!!'
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I went to complete your survey but it expired. Whoever was working March 31, 2024 did good in making the pizzas! Perfect toppings , perfectly baked !
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Big Pizza Box
Just ordered a 16pcs boneless wings. Only got 8pcs. It's unfair to pay close to $50 of food and not get a complete order.
Everything were great.
Parking: There are plenty of parking spots.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza, Backyard BBQ Chicken, Honey BBQ
Horrible management. The store manager is extremely rude to customers. Declined to process our order and then refused to engage in a conversation after multiple attempts. Hung up the phone twice. Order was not completed and over an hour of time wasted. Do not go to this location!!!
Atmosphere: 1
Food: 1
Service: 1
Awful service, poor management. The people that work there are rude and will hang up on you while on the phone talking. Would not recommend using this Pizza Hut location at all, better to save your time/money and go somewhere else. Long story short - they did not fulfill our order after it was placed and wasted an hour of our time while being disrespectful.
Atmosphere: 1
Food: 1
Service: 1
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