We have always enjoyed Puerto Azul but not last evening. The portions were smaller and my husband chile relleno left a lot to be desired.Did they change chef pr ownership? We will not go back.
Atmosphere: 3
Food: 2
Service: 4
Jordy Arias g
Love coming here treat us like family
Atmosphere: 5
Food: 5
Service: 5
Cary
Took my Mother there for dinner. Everyone in the room wore coats as it was very cold. My waiter told me to walk over to the bar on another side for margaritas. Decided not to order one. Our food was bland. Slightly sloppy. The most disturbing thing was our waiter mopped under the table near us and continued serving food all without gloves on. His nails were black as a result. Never going back again.
Atmosphere: 1
Food: 1
Service: 1
Andrew Boyce
The service is great. Food is a little expensive for what ya get but not bad. Just not a great value. Parking is also good. Never have had an issue. The bathroom though is bad.
Atmosphere: 3
Food: 4
Service: 5
miranda martinez duran
*Rubber Glove Found in Food – No Accountability from Staff*
I’ve given this restaurant a few chances over the years since it’s local and I genuinely love Mexican food—but after this last visit with my family, I won’t be returning.
We came in this Sunday after church, so we expected it to be busy and were patient with the wait to be seated. That wasn’t a big deal. But the attitude of the waiter who took our order was unacceptable. My 69-year-old dad, who has some hearing challenges and doesn’t go out to eat often, asked a simple question about what came with his meal. The waiter rolled his eyes, slapped his pen against his notepad, and gave short, passive-aggressive responses. Completely uncalled for.
The food took a long time to arrive, again—understandable given the day. But the real issue? My dad found a rubber latex glove inside his burrito. At first, we thought it might’ve been a chile, but it was clearly a glove that had been cooked into the food.
We notified the staff immediately. Instead of addressing the situation, every single employee went to sing happy birthday to another table. No one stayed back to handle what was a serious health concern. Eventually, someone came to the table asking what was wrong—only to cut us off and say he already knew. If he already knew, why ask what’s wrong? Just address the situation.
Then the manager finally shows up, looks at the glove, and asks which meal it came from. He says he’ll go talk to the kitchen, then disappears. No one followed up. No one told us what was happening. We were left sitting there, not knowing if we should stay or leave.
When I asked about the bill, I was told we’d still be charged—no apology, no accountability, just attitude. I had to press to even get a receipt. And despite asking again if someone was going to come back to address the issue, nothing happened. We left feeling ignored, disrespected, and honestly, disgusted.
This wasn’t just bad service—it was a complete breakdown in basic hospitality and food safety. I’m extremely disappointed. I truly hope management sees this review and has a serious conversation with their team about customer service, communication, and quality control. This experience should never happen to anyone else.
Alyris Reyes
So yesterday me and my family ate at this restaurant and we have ate here before so we thought this time was going to be the same because they always have great customer service and the food is usually pretty up to par, but yesterday the server looked a little irritated serving us mind you it was only 3 adults 2 kids so it wasn’t a huge table. The service I don’t mind whatever maybe he was busy or had a bad day but the food was more disgusting than usual. We had ordered shrimp cocktail and a half dozen of oysters my stomach started to hurt a couple of hours after and in the morning I started to throw up and have food poisoning like symptoms. AVOID THIS RESTAURANT I’m now at the ER
Matthew Sylve
Was craving refried beans so I went here and they were excellent.
Tatsiana Nasevich
Very very very good food! All our family loves the taste 💕
Allan Li
It was a little expensive for what I got but it's still good
Angel
Always come here for special events in My family and Nice workers treat them respectfully and Nice and they treat You amazing ,good is great
This place always has the best food and the best service. Every time I've been here and I have been here multiple times the staff is always friendly with the smile. The food is always hot, warm and fresh. All the way down to there, Tortilla chips and salsa definitely recommend this place. Fire....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos Al Pastor, Molcajete De Mariscos
I S
One of the best places to go eat and drink in willow glen
We have always enjoyed Puerto Azul but not last evening. The portions were smaller and my husband chile relleno left a lot to be desired.Did they change chef pr ownership? We will not go back.
Atmosphere: 3
Food: 2
Service: 4
Love coming here treat us like family
Atmosphere: 5
Food: 5
Service: 5
Took my Mother there for dinner. Everyone in the room wore coats as it was very cold. My waiter told me to walk over to the bar on another side for margaritas. Decided not to order one. Our food was bland. Slightly sloppy. The most disturbing thing was our waiter mopped under the table near us and continued serving food all without gloves on. His nails were black as a result. Never going back again.
Atmosphere: 1
Food: 1
Service: 1
The service is great. Food is a little expensive for what ya get but not bad. Just not a great value. Parking is also good. Never have had an issue. The bathroom though is bad.
Atmosphere: 3
Food: 4
Service: 5
*Rubber Glove Found in Food – No Accountability from Staff*
I’ve given this restaurant a few chances over the years since it’s local and I genuinely love Mexican food—but after this last visit with my family, I won’t be returning.
We came in this Sunday after church, so we expected it to be busy and were patient with the wait to be seated. That wasn’t a big deal. But the attitude of the waiter who took our order was unacceptable. My 69-year-old dad, who has some hearing challenges and doesn’t go out to eat often, asked a simple question about what came with his meal. The waiter rolled his eyes, slapped his pen against his notepad, and gave short, passive-aggressive responses. Completely uncalled for.
The food took a long time to arrive, again—understandable given the day. But the real issue? My dad found a rubber latex glove inside his burrito. At first, we thought it might’ve been a chile, but it was clearly a glove that had been cooked into the food.
We notified the staff immediately. Instead of addressing the situation, every single employee went to sing happy birthday to another table. No one stayed back to handle what was a serious health concern. Eventually, someone came to the table asking what was wrong—only to cut us off and say he already knew. If he already knew, why ask what’s wrong? Just address the situation.
Then the manager finally shows up, looks at the glove, and asks which meal it came from. He says he’ll go talk to the kitchen, then disappears. No one followed up. No one told us what was happening. We were left sitting there, not knowing if we should stay or leave.
When I asked about the bill, I was told we’d still be charged—no apology, no accountability, just attitude. I had to press to even get a receipt. And despite asking again if someone was going to come back to address the issue, nothing happened. We left feeling ignored, disrespected, and honestly, disgusted.
This wasn’t just bad service—it was a complete breakdown in basic hospitality and food safety. I’m extremely disappointed. I truly hope management sees this review and has a serious conversation with their team about customer service, communication, and quality control. This experience should never happen to anyone else.
So yesterday me and my family ate at this restaurant and we have ate here before so we thought this time was going to be the same because they always have great customer service and the food is usually pretty up to par, but yesterday the server looked a little irritated serving us mind you it was only 3 adults 2 kids so it wasn’t a huge table. The service I don’t mind whatever maybe he was busy or had a bad day but the food was more disgusting than usual. We had ordered shrimp cocktail and a half dozen of oysters my stomach started to hurt a couple of hours after and in the morning I started to throw up and have food poisoning like symptoms. AVOID THIS RESTAURANT I’m now at the ER
Was craving refried beans so I went here and they were excellent.
Very very very good food! All our family loves the taste 💕
It was a little expensive for what I got but it's still good
Always come here for special events in My family and Nice workers treat them respectfully and Nice and they treat You amazing ,good is great
Restaurantji Recommends
really nice staff, good service, good food.
Good food, good service and reasonable price.
So delicious!
This place always has the best food and the best service. Every time I've been here and I have been here multiple times the staff is always friendly with the smile. The food is always hot, warm and fresh. All the way down to there, Tortilla chips and salsa definitely recommend this place. Fire....
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos Al Pastor, Molcajete De Mariscos
One of the best places to go eat and drink in willow glen
Atmosphere: 4
Food: 4
Service: 4
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