Starbucks
$ • Coffee Shops
Hours:
Almaden Ranch Shopping Center, 5150 Cherry Ave, San Jose
(408) 313-1839
About Starbucks
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Iced Macchiato with Coconut Milk
Starbucks Reviews
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Hours
| Monday | 4:30AM - 9PM |
| Tuesday | 4:30AM - 9PM |
| Wednesday | 4:30AM - 9PM |
| Thursday | 4:30AM - 9:30PM |
| Friday | 4:30AM - 9:30PM |
| Saturday | 4:30AM - 9:30PM |
| Sunday | 4:30AM - 9PM |
Starbucks, a popular coffee shop, has received mixed reviews regarding its customer service and product quality. Some customers have praised the taste of the beverages, particularly the hot latte, which was noted for its good espresso flavor and perfectly steamed milk. However, there are concerns about the attitude of certain employees. One customer felt rushed and cut off while placing their order, noting poor eye contact and a dull reaction from the barista. Another customer observed that employees often engage in personal conversations in front of customers, appearing uninterested in serving them. Additionally, customers have pointed out that employees do not consistently greet or thank customers, and some even fail to acknowledge them.
Inconsistencies in product quality have also been highlighted. While some pastries and sandwiches are handled well, others arrive smashed or melted. There have been instances where customers received half-filled drinks, affecting their overall experience. Nonetheless, some baristas have been recognized for their exceptional customer service. The manager has been described as helpful and quick to resolve issues, contributing to a more consistent experience.
Overall, Starbucks has received mixed feedback, with customers enjoying the beverages but expressing concerns about customer service and product quality. Reviewers suggest that improvements in these areas would enhance the customer experience, especially for those visiting the drive-through, where unclear instructions can lead to confusion.