Went to sugarfina today to redeem my points for the new November point redemption batch. I was informed that the only thing they had available for point redemption was a candy cat bento box which was empty. I asked if I could fill the 200 point reward item with candy since there wasn't any? The employee said she didn't know and needed to call her manager. The manager informed me that, no I could only use my 200 points on a $2 box with nothing in it. Super weird and not the way the point redemption usually works. The store had almost nothing in store and I was informed that they wouldn't get anything for the November shipment for a "few weeks". I had come in to get candy for a party and cannot anymore. Everything I was interested was supposedly out of stock and the employee provided no alternative. Every question I asked her lead to her calling her manager and she was extremely ill informed.
Finally, I decided to get a few boxes and after checking them once leaving the store discovered that one had been cracked open and exposed to whatever could get on the box. I cannot drive back for a refund and I am super disappointed by this supposedly luxury brand's behavior.
Atmosphere: 1
Food: 1
Service: 1
Jenavieve Zhao
The experience we had with Sugarfina is just utterly terrible that I recommend others to approach with caution..
Sugarfina is supposed to be a premium candy brand. As suggested by it $9.5 a cube of candy and pretty packaging. I thought at a premium price point of $9.5 I would be getting good quality candy. This is my little luxury. And I was so excited. But..
We bought five cubes of candy, 2 of which are dark chocolate almonds. The almonds tastes oxidized, you know that rancid long expired nut taste. It’s not edible. Both boxes have the same rancid taste issue. We live two hours away so it’s not practical to drive back for an exchange or refund. So we called customer service.
It took a long time for a representative to be available to help us but that’s ok. The representative promised a full refund and shipping us a replacement. We weren’t expecting that as I just want the two inedible cubes refunded. But I appreciate them promising to make it right. However, two weeks has passed and we did not receive any refund nor shipping confirmation.
So we called again, which again took a long time for a representative to be available. We explained the issue, and were told the first ticket was probably not submitted. They promised again a full refund and shipping us a replacement for the two defected products. And weeks passed nothing again.
We called a third time. And I really just want the two cubes of inedible candy refunded. And was told “well we refunded you”. But it’s been 7 weeks there was truly no refund.. After three long calls and empty promises I gave up on trying to fix it.
I’m just expecting adequate quality for what I paid for but they can’t deliver. This is not advertised as your average brand. So I believe customers should receive not your average product. I don’t condone these empty promises and false hopes either. Candy is supposed to make us happy. But this candy caused so much heartache for us. We did everything we can to delay the review and try to resolve it first. I genuinely always believe a bad product could be an accident and the business is willing to fix it. Instead of rushing to review I always reach out and explain and resolve it. We tried and are tired.
I don’t want this to happen to anyone else. If you do buy their candy. Please try it before you leave the place..
Atmosphere: 1
Food: 1
Service: 1
Ally Lin
This is the luxurious treat you buy for others who would never buy such a splurge, with the total price being okay but the item itself being expensive for what it is, like a $10 hand sanitizer or a $30 candle.This store is located in Santana Row. It used to be located next to Sephora but has moved to a smaller space on the Row. They have samples unlike other third-party retailers that carry them obviously.The packaging can't be beat. Please refer to my Halloween Sugarfina advent calender. I love how there are boxes for different occasions, like graduation. You can mix and match the plastic cubes for some of the boxes like the treasure chest type ones. Separately, they are also fitting for occasions like bridesmaid ask boxes.I think most of the gummies are great, particularly the alcoholic and sour ones. The chocolates are good but usually nothing special. The olive ones look nice though.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Rosé All Day Bears Candy Cube, Champagne Bubbles Candy Cube
Fids NZ
I felt like lil Charlie visiting the Wonka factory ?Always loved to visit Sugarfina.
The store is nice and Brittany G gives us perfect service ~and the candies are so cute!
gabeincal
A beautiful store where a friendly salesperson (Athena) made us welcome and we have purchased some gorgeous little gift gummies for some friends in Europe who will find these super special. Thank you - very good experience
Flyer Fah
Britanny was very pushy on my last visit to the store. Just came in to browse and see selections but she kept nagging trying to sell. I understand trying to sell you the product, but sometimes you just want to peacefully look and wander
James C
Santana Row. The store is clean and bright. Costumer service is excellent.We purchased a chocolate bar with almonds. That was average at best. Not too sweet, which is good, but it packed flavor. The fancy package it came in was better than the product
葉S
The store is nice and Brittany G gives us perfect service ~and the candies are so cute!
Got my lunar new year bento box here. The candy was so yummy and the box is so so so cute !!!!! I love giving them as gifts. The salesmen there was so nice. Love sugarfina!!
Elenchik K
Top quality packaging, immediately presents a very good gift. It's nice to hold in your hands. The feeling that when choosing the filling, they thought about me. Very attentive, polite and friendly staff
I-Cheng Lee
Sugarfina is one of my pocket gift go to place regarding to high end gifts.Their signature champagne bear and rosé gummy are really unique. They also have a lot of other fun and interesting flavors.The price range is on the high end part, around $8.95/box. The overall Tiffany blue packaging and the small acrylic box really create the high quality feeling.
D Sharpe
I was shopping for gifts for my coworkers kids. Got them each a box of adorable gummies and chocolates. Perfect treat for preteen girls and adults too:). Picked my kids up a couple of small bags; peach tea gummies, butterfly gummies and sour lips.
Sonja Spencer
We went to buy a birthday gift. I don't think there is something you cannot find in this place. Gummies, cookies, chocolates, lollipops, and other treats are available. Great place if you're hosting a party and if you need to get any kinds of candies.
Went to sugarfina today to redeem my points for the new November point redemption batch. I was informed that the only thing they had available for point redemption was a candy cat bento box which was empty. I asked if I could fill the 200 point reward item with candy since there wasn't any? The employee said she didn't know and needed to call her manager. The manager informed me that, no I could only use my 200 points on a $2 box with nothing in it. Super weird and not the way the point redemption usually works. The store had almost nothing in store and I was informed that they wouldn't get anything for the November shipment for a "few weeks". I had come in to get candy for a party and cannot anymore. Everything I was interested was supposedly out of stock and the employee provided no alternative. Every question I asked her lead to her calling her manager and she was extremely ill informed.
Finally, I decided to get a few boxes and after checking them once leaving the store discovered that one had been cracked open and exposed to whatever could get on the box. I cannot drive back for a refund and I am super disappointed by this supposedly luxury brand's behavior.
Atmosphere: 1
Food: 1
Service: 1
The experience we had with Sugarfina is just utterly terrible that I recommend others to approach with caution..
Sugarfina is supposed to be a premium candy brand. As suggested by it $9.5 a cube of candy and pretty packaging. I thought at a premium price point of $9.5 I would be getting good quality candy. This is my little luxury. And I was so excited. But..
We bought five cubes of candy, 2 of which are dark chocolate almonds. The almonds tastes oxidized, you know that rancid long expired nut taste. It’s not edible. Both boxes have the same rancid taste issue. We live two hours away so it’s not practical to drive back for an exchange or refund. So we called customer service.
It took a long time for a representative to be available to help us but that’s ok. The representative promised a full refund and shipping us a replacement. We weren’t expecting that as I just want the two inedible cubes refunded. But I appreciate them promising to make it right. However, two weeks has passed and we did not receive any refund nor shipping confirmation.
So we called again, which again took a long time for a representative to be available. We explained the issue, and were told the first ticket was probably not submitted. They promised again a full refund and shipping us a replacement for the two defected products. And weeks passed nothing again.
We called a third time. And I really just want the two cubes of inedible candy refunded. And was told “well we refunded you”. But it’s been 7 weeks there was truly no refund.. After three long calls and empty promises I gave up on trying to fix it.
I’m just expecting adequate quality for what I paid for but they can’t deliver. This is not advertised as your average brand. So I believe customers should receive not your average product. I don’t condone these empty promises and false hopes either. Candy is supposed to make us happy. But this candy caused so much heartache for us. We did everything we can to delay the review and try to resolve it first. I genuinely always believe a bad product could be an accident and the business is willing to fix it. Instead of rushing to review I always reach out and explain and resolve it. We tried and are tired.
I don’t want this to happen to anyone else. If you do buy their candy. Please try it before you leave the place..
Atmosphere: 1
Food: 1
Service: 1
This is the luxurious treat you buy for others who would never buy such a splurge, with the total price being okay but the item itself being expensive for what it is, like a $10 hand sanitizer or a $30 candle.This store is located in Santana Row. It used to be located next to Sephora but has moved to a smaller space on the Row. They have samples unlike other third-party retailers that carry them obviously.The packaging can't be beat. Please refer to my Halloween Sugarfina advent calender. I love how there are boxes for different occasions, like graduation. You can mix and match the plastic cubes for some of the boxes like the treasure chest type ones. Separately, they are also fitting for occasions like bridesmaid ask boxes.I think most of the gummies are great, particularly the alcoholic and sour ones. The chocolates are good but usually nothing special. The olive ones look nice though.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Rosé All Day Bears Candy Cube, Champagne Bubbles Candy Cube
I felt like lil Charlie visiting the Wonka factory ?Always loved to visit Sugarfina.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone Small Cube, Sparkle Pops Candy Cube, Heavenly Sours Candy Cube
The store is nice and Brittany G gives us perfect service ~and the candies are so cute!
A beautiful store where a friendly salesperson (Athena) made us welcome and we have purchased some gorgeous little gift gummies for some friends in Europe who will find these super special. Thank you - very good experience
Britanny was very pushy on my last visit to the store. Just came in to browse and see selections but she kept nagging trying to sell. I understand trying to sell you the product, but sometimes you just want to peacefully look and wander
Santana Row. The store is clean and bright. Costumer service is excellent.We purchased a chocolate bar with almonds. That was average at best. Not too sweet, which is good, but it packed flavor. The fancy package it came in was better than the product
The store is nice and Brittany G gives us perfect service ~and the candies are so cute!
Good Design and decoration shop
Restaurantji Recommends
Got my lunar new year bento box here. The candy was so yummy and the box is so so so cute !!!!! I love giving them as gifts. The salesmen there was so nice. Love sugarfina!!
Top quality packaging, immediately presents a very good gift. It's nice to hold in your hands. The feeling that when choosing the filling, they thought about me. Very attentive, polite and friendly staff
Sugarfina is one of my pocket gift go to place regarding to high end gifts.Their signature champagne bear and rosé gummy are really unique. They also have a lot of other fun and interesting flavors.The price range is on the high end part, around $8.95/box. The overall Tiffany blue packaging and the small acrylic box really create the high quality feeling.
I was shopping for gifts for my coworkers kids. Got them each a box of adorable gummies and chocolates. Perfect treat for preteen girls and adults too:). Picked my kids up a couple of small bags; peach tea gummies, butterfly gummies and sour lips.
We went to buy a birthday gift. I don't think there is something you cannot find in this place. Gummies, cookies, chocolates, lollipops, and other treats are available. Great place if you're hosting a party and if you need to get any kinds of candies.
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