The Honey Baked Ham Company

Service is great. My daughter Jae works there and is very knowledgeable and attentive with orders. She always triple checks orders prior to making them. Kid friendly as well since her 3 younger sisters go in to buy cookies. I’m very proud of my daughter and all her accomplishments!

Atmosphere: 5

Food: 5

Service: 5

My family always request that I pick up holiday dinners at the HoneyBaked Ham store! And they are always terrific!

I ordered a ham for my family Easter get together. The ham was excellent and the spiral cut made it easy to serve. The line for pre-order had only one person in it so the service was fast friendly and easy. I had never been in one of their stores before so was surprised at the other options. It would be ea9to get your whole meal here.

Atmosphere: 3

Food: 5

Service: 5

To begin with, they only frozen sliced ham for my reservation. She offered me turkey and I thought I was getting both ham and turkey. When I got home, there was only turkey in my bag...very disappointed ☹️

Atmosphere: 2

Food: 3

Service: 2

We love Honey Baked Ham and their smoked turkey. Something new to us is their smoked pork. Picked up some of that this time. I'm sure it will be as good as their other meats. We were disappointed though when we got home and opened our ham, the candy sugar coating was totally missing. The ham was still great though.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Honeybaked, Honeybaked Spiral Ham Slices

Very high quality ham served here.

Recommended dishes: Honeybaked Spiral Ham Slices

I had a person who blocked me from getting in my car. The parking lot had many open spots but they parked in between two handicap parking. Thanks goodness Honey Baked was not busy so I waited

Atmosphere: 5

Food: 5

Service: 5

Delicious hams. Quick service. Free sample while in line. Picked up one for Christmas dinner and it went over great with the family.

Atmosphere: 5

Food: 5

Service: 5

Ham was delicious, service was great!

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Honeybaked Spiral Ham Slices

I prepaid for a ham that they then told us that they didn’t have. I paid for a product and they “ran out” I was under the impression that you pay for something you get it. Or it’s a scam.

Atmosphere: 1

Food: 1

Service: 1

My wife ordered a ready-made Thankgiving turkey meal a few weeks ago and we were scheduled to pick it up on November 29. We went to pick it up and they said they were out of turkeys. How can they run out of turkeys? This is like when an airline oversells tickets. Keep in mind that we ordered weeks ahead of time and it was confirmed with Honey Baked Ham.

They said they could give us a glazed ham instead, but there would be an upcharge because of the difference in price. Hell no. We tried to speak to a manager but they said there was nothing they could do about it. Eventually they let us have the ham for no extra charge, as well as an extra side for the inconvenience. It turns out that they were out of all sides as well. At that point, we got a full refund and left.

At this point, we had to scramble to put together some kind of make-shift Thanksgiving meal, and ended up going to Safeway and had to get a cold pre-made turkey from their fridge section and a bunch of pre-made sides (instead of a real Thanksgiving meal).

Luckily the meal was just for my wife and myself and not for a large amount of people, which would have been very embarrassing. It feels like our "Thanksgiving dinner" for this year was the equivalent of a McDonald's drive-thru order.

Atmosphere: 1

Food: 1

Service: 1

Poor service. Would not sell me a ham under 9 lbs at $100 unless I reserved in advance. Online won’t allow same day reservation of any food items. Then they refused to sell me any side items unless reserved in advance. I’m standing at the counter ready to buy things they have in the refrigerator and they won’t sell it to me. Won’t be back. Seems an obvious reason why Honey Baked Ham locations are going out of business.

Service: 1

This company had EXTREMELY bad planning. I went to pick up some stuff that I had ordered and couldn’t find any parking. People were waiting at least 2 hours in a long line just to reach the front and find out what they wanted was out of stock. There were elderly (saw one lady with a cane) and parents with kids standing in this huge line until the end! They could’ve put up signs or made an announcement to the line of people to say what was out of stock! Never buying from this company again.

Atmosphere: 1

Food: 1

Service: 1

Placed my order online but when I picked up my order was told its not available anymore and was offered another kind of ham, staff are overly rude

We ordered our Thanksgiving Dinner at the 750-A Winchester Blvd, San Jose, CA Honey Baked Ham. We paid $176.00 for their 8lb honey baked Ham & Turkey Feast. We even reserved a time slot to pick up our "Prepaid" order.

What an unorganized disaster when we arrived. There were two lines, and the pre-order line was the longest. We waited for about 1 hour. We got no phone call, warning, or notification of this long delay. While in line, I called the store phone number, but it kept ringing. It appeared someone kept picking up the phone and putting it on hold.

Never again, poor customer service.

Atmosphere: 2

Food: 2

Service: 1