I love Loard's ice cream, it's yummy. I'm giving one star because they misrepresent your options on DoorDash and Grubhub. Could be an honest mistake, but when I got 1/3 flavors I ordered twice in a row, I called to see why. Apparently they don't actually offer the option to get multiple flavors. I said fine, but you guys need to change your settings in the apps. The guy was super rude and almost yelling at me when trying to tell him I was getting the wrong order. Told me I need to look at the menu on their website and that I got as much as I paid for. Horrible customer service. Seems to understand the internet very well.
Martin Reyes
My visit is always to circle Victoria liquors not loads ice cream.
Mr. “BIGFOOT” Stimson
Excellent service and ice
Atmosphere: 5
Food: 5
Service: 5
Ashley Graham
I am so discussed it I been going to this ice cream place for years and always get chocolate chip ice cream tonight i was eating it and there was a dead bug in my ice cream I never seen this before it shocked me and scared me and now I will never eat from this place again smh. you guys should really get your place inspected because not sure if it was a roach or bettle but it was either or but this is not cool at all! this is so discussing ! I recommend not to buy ice cream from this location at all period !
Fredrick king
Only place that have my Butterbrickle ice cream. And it taste great.
R H
Gotta say there was a noticeable change since the last time I came . The sugar went up and the cream down if my taste buds aren’t lying. (Cashew and mocha-almond-fudge ). Hidden inflation? Not smart. I can get better for less elsewhere. :-(
Miriam L.
The ice cream is fine. The prices are fine. The location is not so nice. The staff, always the same man, is def not nice or pleasant. We come because it's close and the price is good value. But after our last visit, I'm thinking we won't be back. We prefer the original location. They are not super nice either but at least it feels more safe. Even though it's next to our adored As Kneaded Bakery, it's also next to a liquor store that seems to pull in all kinds of strange folks. The last time I went, a car parked in the middle of the street, 2 men with ski masks for off to buy something inside. Then they pulled across Bancroft and another car followed driving with the driver door open and one door stretched out. This car then kept driving around and around, like scoping or waiting. Not sure.
Daniela O.
I try to keep my reviews positive and constructive but I'm afraid this time wouldn't be the case .I have been in this location numerous times, I always pick up an ice cream pit and carry on.On Wednesday August 23 I had the most unpleasant experience, not only the place looked filthy and the floor was sticky but I witnessed the worker mistreating and elderly person for NO REASON.There was an asian Male that was waiting to pick up a door dash order, he was in front of me, there was a line and only one server.When the dasher walked to the counter, he didn't talked to the employee and only showed his phone, got served and handed the items , then he bowed to the server as saying "thank you" but during the whole interaction didn't talk to the guy behind the counter who seemed to feel disrespected and started YELLING at the dasher, cursing him, and going off him, in front of kids and other people inside the shop, I don't know what triggered him, we don't know if the dasher was non verbal, had issues, or is struggling with the language, and I don't know what was going through the other guys head but it was pure rage for NO REASON.This behavior is unacceptable, it's ghetto , racist, and out of place, completely unsafe, this is supposed to be a family place, we are in the middle of the day, family with kids come here all the time and the "ice cream man" reacts like that? We all looked at each other stunned and the other family waiting in line attempted to leave but the kid wanted ice cream so bad and decided to stay. We all were puzzled and I drove back home so sad to see how elders are being treated in our community. I was so shocked and couldn't do anything, the dasher left avoiding confrontation, I was alone and figured that was best to cool off, come home and write a review. I will not be supporting this business anymore. And however was on shift on Wednesday august 23 between 4-5 pm, SHAME ON YOU!!! Just Imagine your mom or dad being yelled like that. UNACCEPTABLE.
Nadia Hernandez
Best ice cream I've tasted in so long!!!
Mazen Ataya
Their Banana Special is great. They don't ask for a tip but they sneakily add a suspicious fee called "ATM FEE" to your bill.That's why I gave them only 3 stars.
I love Loard's ice cream, it's yummy. I'm giving one star because they misrepresent your options on DoorDash and Grubhub. Could be an honest mistake, but when I got 1/3 flavors I ordered twice in a row, I called to see why. Apparently they don't actually offer the option to get multiple flavors. I said fine, but you guys need to change your settings in the apps. The guy was super rude and almost yelling at me when trying to tell him I was getting the wrong order. Told me I need to look at the menu on their website and that I got as much as I paid for. Horrible customer service. Seems to understand the internet very well.
My visit is always to circle Victoria liquors not loads ice cream.
Excellent service and ice
Atmosphere: 5
Food: 5
Service: 5
I am so discussed it I been going to this ice cream place for years and always get chocolate chip ice cream tonight i was eating it and there was a dead bug in my ice cream I never seen this before it shocked me and scared me and now I will never eat from this place again smh. you guys should really get your place inspected because not sure if it was a roach or bettle but it was either or but this is not cool at all! this is so discussing ! I recommend not to buy ice cream from this location at all period !
Only place that have my Butterbrickle ice cream. And it taste great.
Gotta say there was a noticeable change since the last time I came . The sugar went up and the cream down if my taste buds aren’t lying. (Cashew and mocha-almond-fudge ). Hidden inflation? Not smart. I can get better for less elsewhere. :-(
The ice cream is fine. The prices are fine. The location is not so nice. The staff, always the same man, is def not nice or pleasant. We come because it's close and the price is good value. But after our last visit, I'm thinking we won't be back. We prefer the original location. They are not super nice either but at least it feels more safe. Even though it's next to our adored As Kneaded Bakery, it's also next to a liquor store that seems to pull in all kinds of strange folks. The last time I went, a car parked in the middle of the street, 2 men with ski masks for off to buy something inside. Then they pulled across Bancroft and another car followed driving with the driver door open and one door stretched out. This car then kept driving around and around, like scoping or waiting. Not sure.
I try to keep my reviews positive and constructive but I'm afraid this time wouldn't be the case .I have been in this location numerous times, I always pick up an ice cream pit and carry on.On Wednesday August 23 I had the most unpleasant experience, not only the place looked filthy and the floor was sticky but I witnessed the worker mistreating and elderly person for NO REASON.There was an asian Male that was waiting to pick up a door dash order, he was in front of me, there was a line and only one server.When the dasher walked to the counter, he didn't talked to the employee and only showed his phone, got served and handed the items , then he bowed to the server as saying "thank you" but during the whole interaction didn't talk to the guy behind the counter who seemed to feel disrespected and started YELLING at the dasher, cursing him, and going off him, in front of kids and other people inside the shop, I don't know what triggered him, we don't know if the dasher was non verbal, had issues, or is struggling with the language, and I don't know what was going through the other guys head but it was pure rage for NO REASON.This behavior is unacceptable, it's ghetto , racist, and out of place, completely unsafe, this is supposed to be a family place, we are in the middle of the day, family with kids come here all the time and the "ice cream man" reacts like that? We all looked at each other stunned and the other family waiting in line attempted to leave but the kid wanted ice cream so bad and decided to stay. We all were puzzled and I drove back home so sad to see how elders are being treated in our community. I was so shocked and couldn't do anything, the dasher left avoiding confrontation, I was alone and figured that was best to cool off, come home and write a review. I will not be supporting this business anymore. And however was on shift on Wednesday august 23 between 4-5 pm, SHAME ON YOU!!! Just Imagine your mom or dad being yelled like that. UNACCEPTABLE.
Best ice cream I've tasted in so long!!!
Their Banana Special is great. They don't ask for a tip but they sneakily add a suspicious fee called "ATM FEE" to your bill.That's why I gave them only 3 stars.
Restaurantji Recommends
Fantastic ice cream. Mango and Burgundy cherry are delicious.
Been here last week as requested by my bf...and he requested to eat here again. I enjoy eating at this place as well.
Really good creamy ice cream. some seasonal flavors. Pineapple coconut being one I like. Good Rocky Road.
All loards ice cream ?? is so tasty
Best ice cream in the Bay Area. Best ice cream I've had anywhere. I especially recommend the black cherry and vanilla!