Every time I go here, I get charged for sauce on the side. The biggest rip off. No other wing place charges for sauce on the side. Need to fix that at the location I go to.
Maryum Rana
I normally love wingstop but our black friday night restaurant experience was unforgettable amd was shocked to learn management were prioritising deliveroo orders over their sit-in guests.
We were told that our order would be ready in 30 minutes as they are busy, however it did not come after half an hour and were being told that it’d atleast take another 20 min and got offered refund as we can’t wait that long.
It was not too busy at restaurant but they were preferring making money via take away and not valuing their guests sitting at restaurant
Terrible experience due to in correct info at the time of order and how they prioritise takeaway partners more than their customers
However staff was really nice and apologetic but not their mistake
Angie Lim
I ordered 10 pcs lemon pepper chicken wings. I got 10pcs fried wings WITHOUT any flavor, chicken was BLAND AS IN AWEFULLY YUCKS! I tried calling the store, the phone will rong once then it’ll go busy. I knew something was odd ‘coz the number listed is 650 area code.
Atmosphere: 1
Food: 1
Service: 1
Anthony Robison
The last three times we have purchased food from wing stop the chicken was cold. Fries were also cold, extremely greasy and mushy. This happened at both of our local locations. This was a frequent favorite of ours in the past but the food quality has tanked, seems like the younger generation of kids working these establishments don't care much about quality.
Debbie Boyle
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
Teddy Perea
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Sanya Grigorovich
Horrible customer service…
Atmosphere: 1
Food: 1
Service: 1
Eva Balladares
My experience with Wingstop at this place was horrible they gave me the wrong order when I when I got to work there was a hair and the order in the wrong order I went back they did not get me what I want the second order Was The Same Problem in the second order I got her too and they did not wanted to reimburse me I left Never Going Back Again
Tyler Duong
Had a horrible experience here. Ordered 40 wings and only got 20. When I came back they had a horrible attitude and were very dismissive of my problem. They didn’t even want to give me to wings until I pushed for it and even then they only wanted to give me ten extra wings so I would be missing out on 10 wings 😑. This happened July 31st at 3-4 pm. I hope the managers here are better than the employees and take action. I am very upset and disappointed because I had to drive home and back and my food got cold.
Atmosphere: 1
Food: 3
Service: 1
Travis duong
horrible customer service ordered 40 got 20 and came back got offered 10 wings
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
Joe Leigh
Store #2675. Ordered well before the rush for dine in. Only 2 people ahead of us. Then the swarm of online orders came in. Idiot manager apparently prioritized every online order while leaving dine in customers hanging. After 45 mins waiting I demanded our money back. They couldn’t even handle that and just asked me to write my name and number down.
Worst experience ever. These guys can’t run a business and have zero customer service. Don’t have to hope, just a matter of time they close.
Priya Sharma
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Ivory Crowell
Went there today and was treated very poorly by the staff, knowing I go there a lot and spend our money that didn't pick up the phone, when all i wanted to do was make sure they made my food right which they didn't, i still had soggy fries and instead of a 5 piece corn they gave a 4 piece. the two staff members were getting smart and giving me attitude and when I asked for the manager they didn't want to tell me that either. they're not answering the phones buy saying they're busy when they had nobody in the place. I would like to speak with the owner of the franchise or the manager or i will be reporting this place.
Food: 1
Service: 1
Estrella Solis
I hate this place the guy on the store doesn't let me use the restroom I hade to 2 for Uber eats and I have cancel 2 orders only because the bad guy don't let me use the restroom 🚻🚺 I never gonna visit this stupid store people please don't visit this store
Every time I go here, I get charged for sauce on the side. The biggest rip off. No other wing place charges for sauce on the side. Need to fix that at the location I go to.
I normally love wingstop but our black friday night restaurant experience was unforgettable amd was shocked to learn management were prioritising deliveroo orders over their sit-in guests. We were told that our order would be ready in 30 minutes as they are busy, however it did not come after half an hour and were being told that it’d atleast take another 20 min and got offered refund as we can’t wait that long. It was not too busy at restaurant but they were preferring making money via take away and not valuing their guests sitting at restaurant Terrible experience due to in correct info at the time of order and how they prioritise takeaway partners more than their customers However staff was really nice and apologetic but not their mistake
I ordered 10 pcs lemon pepper chicken wings. I got 10pcs fried wings WITHOUT any flavor, chicken was BLAND AS IN AWEFULLY YUCKS!
I tried calling the store, the phone will rong once then it’ll go busy. I knew something was odd ‘coz the number listed is 650 area code.
Atmosphere: 1
Food: 1
Service: 1
The last three times we have purchased food from wing stop the chicken was cold. Fries were also cold, extremely greasy and mushy. This happened at both of our local locations. This was a frequent favorite of ours in the past but the food quality has tanked, seems like the younger generation of kids working these establishments don't care much about quality.
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Horrible customer service…
Atmosphere: 1
Food: 1
Service: 1
My experience with Wingstop at this place was horrible they gave me the wrong order when I when I got to work there was a hair and the order in the wrong order I went back they did not get me what I want the second order Was The Same Problem in the second order I got her too and they did not wanted to reimburse me I left Never Going Back Again
Had a horrible experience here. Ordered 40 wings and only got 20. When I came back they had a horrible attitude and were very dismissive of my problem. They didn’t even want to give me to wings until I pushed for it and even then they only wanted to give me ten extra wings so I would be missing out on 10 wings 😑. This happened July 31st at 3-4 pm. I hope the managers here are better than the employees and take action. I am very upset and disappointed because I had to drive home and back and my food got cold.
Atmosphere: 1
Food: 3
Service: 1
horrible customer service ordered 40 got 20 and came back got offered 10 wings
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
Store #2675. Ordered well before the rush for dine in. Only 2 people ahead of us. Then the swarm of online orders came in. Idiot manager apparently prioritized every online order while leaving dine in customers hanging. After 45 mins waiting I demanded our money back. They couldn’t even handle that and just asked me to write my name and number down. Worst experience ever. These guys can’t run a business and have zero customer service. Don’t have to hope, just a matter of time they close.
GREAT CUSTOMER SERVICE+1(8O5)-41O 5OO2 NO NONSENSE AND GREAT ASSISTANCE!!!
Went there today and was treated very poorly by the staff, knowing I go there a lot and spend our money that didn't pick up the phone, when all i wanted to do was make sure they made my food right which they didn't, i still had soggy fries and instead of a 5 piece corn they gave a 4 piece. the two staff members were getting smart and giving me attitude and when I asked for the manager they didn't want to tell me that either. they're not answering the phones buy saying they're busy when they had nobody in the place. I would like to speak with the owner of the franchise or the manager or i will be reporting this place.
Food: 1
Service: 1
I hate this place the guy on the store doesn't let me use the restroom I hade to 2 for Uber eats and I have cancel 2 orders only because the bad guy don't let me use the restroom 🚻🚺 I never gonna visit this stupid store people please don't visit this store
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