I ordered a delivery order on the Wingstop app. My order arrived and I noticed I was missing all of my french fries and veggie sticks. I called the restaurant and was put on hold to speak to the manager. I waited on hold for nine minutes. I ended up driving to the restaurant while still on hold once I was in the restaurant. The three employees were in the back talking. After a few minutes, Dan approached the counter. I asked him if he was aware that he had a customer on hold. He told me that his employee had told him that an Uber eats customer had an issue with delivery so that wasn’t his problem. He was just going to leave me on hold, not knowing that I was not an Uber eats customer when I told him that I was missing all of my fries and veggie sticks. He asked me what I expected him to do. I advised him it was my son‘s birthday, and I had children at my house who were hoping for their fries and veggie sticks after a few minutes of going back-and-forth, he happened to look at the bags and realized that one of my bags was still on the shelf. he then told me he was going to remake them for me. Once my fries were remade, the woman handed me the bag, and I asked for my veggie sticks as well. She told me he didn’t tell me no veggie sticks and walked away in the back. The manager told her to also give me my veggie sticks, so she finally brought them out. They offered no apology no resolution. We will not be returning
Venus Medeiros Tavares
The wing stop on Newport Ave in east providence is horrible . You wait at counter for 15 minutes no one says anything . They are all talking . then after 30 minutes I get my food ask for ranch and the guy says those aren't free make sure you charge . So you spend 40.00 and get no ranch . Please do better
Victoria Inscoe
Wingstop has good fries good wings good food hot wings the best drinks the best dipping sauce and I like to eat Wingstop especially on game day
Ken Post
Every time I go here, I get charged for sauce on the side. The biggest rip off. No other wing place charges for sauce on the side. Need to fix that at the location I go to.
Maryum Rana
I normally love wingstop but our black friday night restaurant experience was unforgettable amd was shocked to learn management were prioritising deliveroo orders over their sit-in guests.
We were told that our order would be ready in 30 minutes as they are busy, however it did not come after half an hour and were being told that it’d atleast take another 20 min and got offered refund as we can’t wait that long.
It was not too busy at restaurant but they were preferring making money via take away and not valuing their guests sitting at restaurant
Terrible experience due to in correct info at the time of order and how they prioritise takeaway partners more than their customers
However staff was really nice and apologetic but not their mistake
Angie Lim
I ordered 10 pcs lemon pepper chicken wings. I got 10pcs fried wings WITHOUT any flavor, chicken was BLAND AS IN AWEFULLY YUCKS! I tried calling the store, the phone will rong once then it’ll go busy. I knew something was odd ‘coz the number listed is 650 area code.
Atmosphere: 1
Food: 1
Service: 1
Anthony Robison
The last three times we have purchased food from wing stop the chicken was cold. Fries were also cold, extremely greasy and mushy. This happened at both of our local locations. This was a frequent favorite of ours in the past but the food quality has tanked, seems like the younger generation of kids working these establishments don't care much about quality.
Debbie Boyle
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
Teddy Perea
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
My experience with Wingstop at this place was horrible they gave me the wrong order when I when I got to work there was a hair and the order in the wrong order I went back they did not get me what I want the second order Was The Same Problem in the second order I got her too and they did not wanted to reimburse me I left Never Going Back Again
Tyler Duong
Had a horrible experience here. Ordered 40 wings and only got 20. When I came back they had a horrible attitude and were very dismissive of my problem. They didn’t even want to give me to wings until I pushed for it and even then they only wanted to give me ten extra wings so I would be missing out on 10 wings 😑. This happened July 31st at 3-4 pm. I hope the managers here are better than the employees and take action. I am very upset and disappointed because I had to drive home and back and my food got cold.
Atmosphere: 1
Food: 3
Service: 1
Travis duong
horrible customer service ordered 40 got 20 and came back got offered 10 wings
Atmosphere: 1
Food: 1
Service: 1
Dan Fletcher
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
Joe Leigh
Store #2675. Ordered well before the rush for dine in. Only 2 people ahead of us. Then the swarm of online orders came in. Idiot manager apparently prioritized every online order while leaving dine in customers hanging. After 45 mins waiting I demanded our money back. They couldn’t even handle that and just asked me to write my name and number down.
Worst experience ever. These guys can’t run a business and have zero customer service. Don’t have to hope, just a matter of time they close.
I ordered a delivery order on the Wingstop app. My order arrived and I noticed I was missing all of my french fries and veggie sticks. I called the restaurant and was put on hold to speak to the manager. I waited on hold for nine minutes. I ended up driving to the restaurant while still on hold once I was in the restaurant. The three employees were in the back talking. After a few minutes, Dan approached the counter. I asked him if he was aware that he had a customer on hold. He told me that his employee had told him that an Uber eats customer had an issue with delivery so that wasn’t his problem. He was just going to leave me on hold, not knowing that I was not an Uber eats customer when I told him that I was missing all of my fries and veggie sticks. He asked me what I expected him to do. I advised him it was my son‘s birthday, and I had children at my house who were hoping for their fries and veggie sticks after a few minutes of going back-and-forth, he happened to look at the bags and realized that one of my bags was still on the shelf. he then told me he was going to remake them for me. Once my fries were remade, the woman handed me the bag, and I asked for my veggie sticks as well. She told me he didn’t tell me no veggie sticks and walked away in the back. The manager told her to also give me my veggie sticks, so she finally brought them out. They offered no apology no resolution. We will not be returning
The wing stop on Newport Ave in east providence is horrible . You wait at counter for 15 minutes no one says anything . They are all talking . then after 30 minutes I get my food ask for ranch and the guy says those aren't free make sure you charge . So you spend 40.00 and get no ranch . Please do better
Wingstop has good fries good wings good food hot wings the best drinks the best dipping sauce and I like to eat Wingstop especially on game day
Every time I go here, I get charged for sauce on the side. The biggest rip off. No other wing place charges for sauce on the side. Need to fix that at the location I go to.
I normally love wingstop but our black friday night restaurant experience was unforgettable amd was shocked to learn management were prioritising deliveroo orders over their sit-in guests. We were told that our order would be ready in 30 minutes as they are busy, however it did not come after half an hour and were being told that it’d atleast take another 20 min and got offered refund as we can’t wait that long. It was not too busy at restaurant but they were preferring making money via take away and not valuing their guests sitting at restaurant Terrible experience due to in correct info at the time of order and how they prioritise takeaway partners more than their customers However staff was really nice and apologetic but not their mistake
I ordered 10 pcs lemon pepper chicken wings. I got 10pcs fried wings WITHOUT any flavor, chicken was BLAND AS IN AWEFULLY YUCKS!
I tried calling the store, the phone will rong once then it’ll go busy. I knew something was odd ‘coz the number listed is 650 area code.
Atmosphere: 1
Food: 1
Service: 1
The last three times we have purchased food from wing stop the chicken was cold. Fries were also cold, extremely greasy and mushy. This happened at both of our local locations. This was a frequent favorite of ours in the past but the food quality has tanked, seems like the younger generation of kids working these establishments don't care much about quality.
Went in there Sunday around 7:30. The place was so dirty. The employees were talking so loud like it was party time. The wings your to exspensive for what you got. Will not go back.
If you like having your order screwed up every time then Wingstop 1388 is the store for you. Incompetence at every level. If you must have Wingstop store 1388, eat it there so they can hopefully correct it for you when they get it wrong. Seriously, get your wings from anywhere else and save yourself the frustration
Horrible customer service…
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My experience with Wingstop at this place was horrible they gave me the wrong order when I when I got to work there was a hair and the order in the wrong order I went back they did not get me what I want the second order Was The Same Problem in the second order I got her too and they did not wanted to reimburse me I left Never Going Back Again
Had a horrible experience here. Ordered 40 wings and only got 20. When I came back they had a horrible attitude and were very dismissive of my problem. They didn’t even want to give me to wings until I pushed for it and even then they only wanted to give me ten extra wings so I would be missing out on 10 wings 😑. This happened July 31st at 3-4 pm. I hope the managers here are better than the employees and take action. I am very upset and disappointed because I had to drive home and back and my food got cold.
Atmosphere: 1
Food: 3
Service: 1
horrible customer service ordered 40 got 20 and came back got offered 10 wings
Atmosphere: 1
Food: 1
Service: 1
One of the main reasons I went to wing stop is the real French Fries, well now they are apparently frozen and while no terrible they are no very good, certainly a huge let down, see ya later!!!!
Store #2675. Ordered well before the rush for dine in. Only 2 people ahead of us. Then the swarm of online orders came in. Idiot manager apparently prioritized every online order while leaving dine in customers hanging. After 45 mins waiting I demanded our money back. They couldn’t even handle that and just asked me to write my name and number down. Worst experience ever. These guys can’t run a business and have zero customer service. Don’t have to hope, just a matter of time they close.
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