I order food and arriving at window i wanted to add another item and they said too late and refused. I said ok thats fine. Then continued to paid for my order. Then after the cross dressed cashier handed me my order and it was not the correct items in the bag. I inquired why my food was not correct. Cashier told me, we don't have fries so I just gave you something else. My kids are picky eaters and would not eat the food I was provided. The cashier should have told me it was unavailable before payment and would not provide a refund. Then was told to leave. I was calm and never yell but it was not handled correctly.
Atmosphere: 1
Food: 1
Service: 1
J Breeze
Poor customer service. Martha is rude and she doesn't resolve issues well. When I ordered, I requested that the food is fresh. They gave me old fries, and the burger meat was extremely dry as if it was sitting out for a while. I don't expect perfection, but I do expect decency. Also, the other employee that was making the food did not wear gloves. She was making the burgers with her bare hands. I had to request that she put on gloves and remake my food properly.
Atmosphere: 2
Food: 1
Service: 1
Nathan Blaylock
I ordered a 14 plain and what I got was a burnt overcooked piece of chicken that looked like it had been recooked and served. You can’t even call this place to complain. It’s just say they haven’t set up their voice mail and hangs up on you.
Zalmai Rahimi
Good place
don downing
Drive thru is terrible customer service
Allen Nguyen
Ask for sauce. I reply ketchup please. Came home no ketchup in bag. Asked for extra ketchup came home 2 bag of ketchup. Cheap skate place. Nor properly train employee. Take your job seriously please.
Denise Hurd
🫶2 thumbs up!👍👍
Atmosphere: 5
Food: 5
Service: 5
Humberto Urrea
The workers look like they hate their job. Can even ask for ketchup.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Breakfast Jack
Teresa Cooley
Not open 24 hours as advertised.
Atmosphere: 1
Food: 1
Service: 1
Todd Springer
I have been coming here since the 1980's. The last 4 visits have been very disappointing. They have been out of the things I have wanted. The last time, on 10/20 I went by to try the Ube milk shake. I was told it was unavailable. I also wanted to have the new sourdough breakfast sandwich. The only available breakfast items were the platter and a burrito. Before hand ( a couple of weeks earlier) they did not have the monster tacos. Before that it was another item. This was a consistently good place to go. Not anymore.
Super friendly staff, super clean, great food. They even have chicken wings!
Keomi
This place has the worst food and customer service NOW. the food is never hot or fresh,so much laughing among workers they can't even get A order correct.I ordered a burger combo ,it was cold ketchup splattered everywhere, paid extra for curly fries and got cold,stale under the light smaller than a Tylenol called fries. They are lazy never want to cook always saying there out of bbq sauce. The guy Caucasian that works nights drive thru is sooooooRUDE! has no customer service training AT ALL,I do not know where they found him but very rude& arguementive .It used to be you could always count on a hot meal for my kids. NO MORE,you spend your hard earned money they don't care because it's not affecting their paycheck. I hope you all do better if I could give 0 stars,you be the winner!!!
Atmosphere: 1
Food: 1
Service: 2
Marcos Huerta
If I can give this a -20 I would worst customer service ever on top of that the food is microwaved fries hella saugy
Patrick Annunziato
I love Jack in the Box. It's not great food, but it's good and comforting when you don't want to cook. We go there a lot. ?
I order food and arriving at window i wanted to add another item and they said too late and refused. I said ok thats fine. Then continued to paid for my order. Then after the cross dressed cashier handed me my order and it was not the correct items in the bag. I inquired why my food was not correct. Cashier told me, we don't have fries so I just gave you something else. My kids are picky eaters and would not eat the food I was provided. The cashier should have told me it was unavailable before payment and would not provide a refund. Then was told to leave. I was calm and never yell but it was not handled correctly.
Atmosphere: 1
Food: 1
Service: 1
Poor customer service. Martha is rude and she doesn't resolve issues well. When I ordered, I requested that the food is fresh. They gave me old fries, and the burger meat was extremely dry as if it was sitting out for a while. I don't expect perfection, but I do expect decency. Also, the other employee that was making the food did not wear gloves. She was making the burgers with her bare hands. I had to request that she put on gloves and remake my food properly.
Atmosphere: 2
Food: 1
Service: 1
I ordered a 14 plain and what I got was a burnt overcooked piece of chicken that looked like it had been recooked and served. You can’t even call this place to complain. It’s just say they haven’t set up their voice mail and hangs up on you.
Good place
Drive thru is terrible customer service
Ask for sauce. I reply ketchup please. Came home no ketchup in bag. Asked for extra ketchup came home 2 bag of ketchup. Cheap skate place. Nor properly train employee. Take your job seriously please.
🫶2 thumbs up!👍👍
Atmosphere: 5
Food: 5
Service: 5
The workers look like they hate their job. Can even ask for ketchup.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Breakfast Jack
Not open 24 hours as advertised.
Atmosphere: 1
Food: 1
Service: 1
I have been coming here since the 1980's. The last 4 visits have been very disappointing.
They have been out of the things I have wanted.
The last time, on 10/20 I went by to try the Ube milk shake. I was told it was unavailable. I also wanted to have the new sourdough breakfast sandwich. The only available breakfast items were the platter and a burrito.
Before hand ( a couple of weeks earlier) they did not have the monster tacos. Before that it was another item.
This was a consistently good place to go.
Not anymore.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Super friendly staff, super clean, great food. They even have chicken wings!
This place has the worst food and customer service NOW. the food is never hot or fresh,so much laughing among workers they can't even get A order correct.I ordered a burger combo ,it was cold ketchup splattered everywhere, paid extra for curly fries and got cold,stale under the light smaller than a Tylenol called fries. They are lazy never want to cook always saying there out of bbq sauce. The guy Caucasian that works nights drive thru is sooooooRUDE! has no customer service training AT ALL,I do not know where they found him but very rude& arguementive .It used to be you could always count on a hot meal for my kids. NO MORE,you spend your hard earned money they don't care because it's not affecting their paycheck. I hope you all do better if I could give 0 stars,you be the winner!!!
Atmosphere: 1
Food: 1
Service: 2
If I can give this a -20 I would worst customer service ever on top of that the food is microwaved fries hella saugy
I love Jack in the Box. It's not great food, but it's good and comforting when you don't want to cook. We go there a lot. ?
Food: 3
Service: 4
It takes a long time
Bad service
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