Hired for catering, showed up over an hour AFTER the event had started, didn't provide all the food order (found out AFTER the event started). When I asked for a discount since the food was extremely late and it was incomplete order, the owner said of course. I paid on time for the food and I had to follow up with the owner over several weeks just to get a refund for the missing food. She had promised me a discount as well, but never saw that amount. I too am a small business owner and I know every customer counts, and you bend over backwards to ensure that repeat business will happen.Horrible customer service, horrible service and the food was mediocre.A service paid for wasn’t delivered. Bottom line. Small business or large business, level of service isn’t there.
Hired for catering, showed up over an hour AFTER the event had started, didn't provide all the food order (found out AFTER the event started). When I asked for a discount since the food was extremely late and it was incomplete order, the owner said of course. I paid on time for the food and I had to follow up with the owner over several weeks just to get a refund for the missing food. She had promised me a discount as well, but never saw that amount. I too am a small business owner and I know every customer counts, and you bend over backwards to ensure that repeat business will happen.Horrible customer service, horrible service and the food was mediocre.A service paid for wasn’t delivered. Bottom line. Small business or large business, level of service isn’t there.
Food: 2
Service: 1
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