Big Apple Bagels

Check your charges. I noticed that I’d been far over charged. When I called, the manager, Rick, told me he'd just heard the same thing from another customer and suggested I input my PIN on the tip screen to account for the extra charge. My PIN, when used as a sum added to the amount I was meant to have been charged, did not add up, debunking this. Furthermore, I remembered the tip screen and had put zero because I’d added cash to the tip jar. Rick informed me I had to come in for a partial refund. So I motored the twenty minutes over, and he doubled down when I arrived, now stating that I’d absentmindedly typed in the total amount on the tip screen. Perhaps if I didn't remember quite so clearly, I could give the benefit of the doubt that I’d been wrong here, but, alas. He said he always sees this, but when I mentioned a new card reader because this seems like a thorn in his side, he replied, “Not really, it happens maybe once in 500 customers.” Oh really, Rick? Sounds like at least 2 in 500, considering he just told me it had happened to another lady the same day. These statements are incongruent. Which is it? It happens all the time or not often at all? He enacted a demonstration of how it happened by showing how the tip screen reads, but it only reinforced my memory of putting a zero there. He made sure to mention that they cannot change the charges after customers leave, but all I have is his word on that, and since he'd already contradicted himself, I can't really go based on that. This very well could have been an honest mistake, but the customer service was off-putting. He did refund the overcharge, but the attitude was as dry and offensive as the mini muffins. On top of it all, the bagels were tiny and stale, so no love was lost. I will not be back

I stopped here on the way to visit someone in hospital. No one took my order in the drive thru line, and when I arrived at the window, the young man glanced at me, but did NOT greet me or acknowledge me at all. When he finally DID open the window, I told him no one had taken my order, that the speak just crackled & popped, but no one talked. I had heard the car behind me get asked, and give their order, however. There were 6 employees I could see: 5 teenagers and an older woman. They were busy, but steady, not a huge crush.
Boyo snottily asked me “Well, what do you want then?” I ordered, waited, then was told it would be another 10 minutes as they had run out of what I’d ordered. I changed my order, and was given a COLD and a small pit of cream cheese. 4 Stars? No …won’t be back.

Atmosphere: 2

Food: 4

Service: 1

It's always great to get good bagels.
And the service was fantastic.

Atmosphere: 4

Food: 4

Service: 4

Love getting bagels here - always fresh, chewy and light bagels - great cream cheese too! Need to try their muffins they look incredible!

Atmosphere: 5

Food: 5

Service: 5

First and last time I'll go here..I ordered a dozen bagels for the crew and they were super stale..

Great.

Atmosphere: 5

Food: 5

Service: 5

Terrible service using too good too go platform here. Tried once and arrived ten mins late and they wouldn’t open the door or let.
Tried again and came too early.
Seems like they don’t value people’s business. Would give 0/5 stars if I could.

Plays music that is not family friendly (way too many curse words which can be clearly heard). When asked to change the music for our 2 year old, they rudely told us to go outside after we had already been eating at a table. Prices are higher than expected and they charge a fee to pay with a credit card. Sandwiches are ok, there is a pretty good bagel selection. Coffee is not recommended due to it being watered down and only dispensed from a pump thermos.

Atmosphere: 1

Food: 2

Service: 1

Great bagels and friendly staff.

Atmosphere: 5

Food: 5

Service: 5

Great local spot. Wide variety of bagels & pastries. I stopped by on a Saturday morning and was in and out in less than 5 min.

Atmosphere: 5

Food: 5

Service: 5

Staff and managers were rude, food was stale, and overall just a terrible experience.

Atmosphere: 1

Food: 1

Service: 1

Best bagels in North County !

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jalapeno Bagel with Omelette

Good bagels and schmear.

Atmosphere: 5

Food: 5

Service: 5

Alright I was originally gonna post 4 months ago cuz I had a horrible experience with the owner but I said," nevermind, I come here way too often." But a few days ago I was mind blown how he treated another customer. He yelled at her and tried to give her a lecture. Oh my gosh. I then realized he might be going through alot? Stressed? Poor girl was so nice to him. The bagels are still yummy and might just come here if my other bagel place is closed.

Bagels was fresh and good amount of cream cheese. BLT bagel was very tasty. Coffee was cold and taste not that good.

Atmosphere: 5

Food: 4

Service: 5