Alfredo took my order today and was so amazing! He greeted me with a smile and made small conversation with me. He made sure my order was correct before paying. The order came out fast. 10/10 experience!!
T
The manager Patricia (lady w the glasses) is RUDE and unprofessional please ask your staff how she treats them and if there’s any issues. If she treats customers like this, I can only imagine how she treats the staff!!
PLEASE READ YOUR REVIEWS ON YELP AS WELL !!!
Atmosphere: 1
Food: 4
Service: 1
Leti Cruz
Breakfast bacon burritos are good. The burgers are also good when made fresh .
Atmosphere: 3
Food: 4
Service: 3
Ron Van Buren
Hot food fresh no.like mc d heated in microwave.
Atmosphere: 3
Food: 5
Service: 5
DH
This Carl’s Jr. went above and beyond today! I had placed an order through the app thinking I placed it at this Knoll road location. I went in to pick up my order but I discovered I placed my order in Lake Elsinore. I heard Alfredo the cashier mention this to his coworkers while I called the other Carl’s. As soon as I got off the phone to cancel the order, Patricia, which I believe is one of the managers, wanted to know what I ordered so she could get the order transferred. I showed them the order on my phone and they got the order promptly made. I offered to pay because I was told I would be receiving a refund but Patricia and refused and said it is ok, don’t worry about it. As I finished up my meal, the employee from the Lake Elsinore called me back to reassure me that I would receive a refund in 1-3 business days. I waved Patricia to inform that I just got confirmation of the refund and that I insisted on paying for the meal. She still refused and said it is ok. The only thing she asked of me was to leave a Google Review so here I am. Thank you team Carl’s Jr. in San Marcos at the Knoll road location and a special big Thank You to Patricia and Alfredo!
Atmosphere: 5
Food: 5
Service: 5
Nicholas “Guide_Nico”
Very tasty food, mostly clean tables inside. Friendly staff, reasonably fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Triple Western Bacon Cheeseburger Combo
Gio Van
Horrible service
Kesha Straker
Worst place to buy Carls Jr the employees are rude. Very unprofessional and act like they don’t hear you. The manager refuses to give her name today is 08/22/25 at 1834 please look into the supervisor name and investigate this matter.
Carl’s Jr. is my go-to spot when I’m craving a satisfying, no-nonsense burger that actually fills you up. Their menu hits all the right notes—juicy, charbroiled patties, fresh toppings, and a generous serving size that doesn’t leave you hungry an hour later. I usually go for the Western Bacon Cheeseburger or the Famous Star, and both are consistently great. The crinkle fries are always crispy, and the milkshakes are a guilty pleasure worth every calorie.
What really sets Carl’s Jr. apart, though, is the speed and consistency. Even during lunch rushes, I’ve rarely waited more than a few minutes. The staff at this location are friendly and efficient, and the dining area is surprisingly clean for a fast food joint. It’s a reliable option whether I’m grabbing a quick bite solo or bringing food home for the family.
They’ve also kept up with the times by offering Beyond Meat options for those who want something plant-based, which is a nice touch. All in all, Carl’s Jr. delivers what it promises: hearty fast food that hits the spot when you need it most. Highly recommend for a dependable burger fix.
Atmosphere: 5
Food: 5
Service: 5
TC Freebird
I was having a low blood sugar episode and needed to eat something, and fast. So I went through the drive-thru in a hurry to park and ride out the shakes and jitters, but with four to reduce it and balance me out. I mentioned it up the guy in the intercom and by the time I drove around to the window, I only had to wait a minute. He helped get me what I needed immediately. I paid, drove into the vast parking lot, parked and ate that burger. The best damn Western Bacon Cheeseburger I gave had in four decades!
Thank you for your quick service and excellent food. I’ll definitely be back, as your location right off the 78 is very convenient.
Atmosphere: 5
Food: 5
Service: 5
Mayra Romero
Female Hispanic manager did not have her name tag on and refused to give me her name. We ordered thru the drive thru, they asked us to park on the side of the restaurant because it would be a few more minutes until our order was ready, the woman manager came out and gave us our food with no sauces, as well as a milk for our kids meal. We asked for sauces and to change the milk for another drink option because our daughter is lactose intolerant. She proceeded to say that it would be an 80 cents additional charge and said that the kids meal always comes automatically with a milk unless the customer requests otherwise, we then gave her our debit card from our car window still parked in the parking spot we where told to move to at the drive thru window. She said we will have to come inside to get our card after she charges us the 80 cents because she will not bring our card back to the car. She then handed us an orange juice and our sauces and walked away with our card to go charge it inside. Once again they did not ask what kind of drink we would like for a child’s kids meal, and assumed the alternative beverage to be an orange juice. I went inside to take back the orange juice and pick up my debit card and spoke with the manager woman that had no name tag on and refused to give me her name. I addressed the unprofessionalism and bad customer service on her end and she proceeded to escalate her voice and became very argumentative with me, they never asked what kind of drink we would like for our kids meal and just gave us milk without asking. The manager walked around the cash register to approach me closer and proceeded to escalate her voice, stating that she is not going to let me disrespect her, I then reminded her of customer service and professionalism as all that I was asking for was for my child to get the drink she wants which was a Powerade. She then placed a cup on the counter in a very rude manner and pointed to the soda fountain machine.
Atmosphere: 1
Food: 1
Service: 1
ASTech Academy
Just left this place after trying to order using the app and the the older lady who appears like the Mgr was rude and kept saying read the instructions on the app while refusing to help. I had to remind her I have advanced degree. A Jr staff stepped in to help. Rude rude service 😒
J B
Staff was, indeed, alert. They actually (barely) managed to not show their ever-flowing disinterest in the position and my 'need' for another breaded chicken carb combo. I applaud them, as their sister locations show no shame when flaunting it whilst operating in NPC mode.
Show support to the troops out there fighting this never-ending restaurant/fast food war, we have them to thank for our and our children's god given right and freedom to gorge.
In the trenches, with the hamburglar and wendy, fightin that good fight! 🫂🙏😊🦅 Thank you for your service.. worker
Alfredo took my order today and was so amazing! He greeted me with a smile and made small conversation with me. He made sure my order was correct before paying. The order came out fast. 10/10 experience!!
The manager Patricia (lady w the glasses) is RUDE and unprofessional please ask your staff how she treats them and if there’s any issues. If she treats customers like this, I can only imagine how she treats the staff!!
PLEASE READ YOUR REVIEWS ON YELP AS WELL !!!
Atmosphere: 1
Food: 4
Service: 1
Breakfast bacon burritos are good. The burgers are also good when made fresh .
Atmosphere: 3
Food: 4
Service: 3
Hot food fresh no.like mc d heated in microwave.
Atmosphere: 3
Food: 5
Service: 5
This Carl’s Jr. went above and beyond today! I had placed an order through the app thinking I placed it at this Knoll road location. I went in to pick up my order but I discovered I placed my order in Lake Elsinore. I heard Alfredo the cashier mention this to his coworkers while I called the other Carl’s. As soon as I got off the phone to cancel the order, Patricia, which I believe is one of the managers, wanted to know what I ordered so she could get the order transferred. I showed them the order on my phone and they got the order promptly made. I offered to pay because I was told I would be receiving a refund but Patricia and refused and said it is ok, don’t worry about it. As I finished up my meal, the employee from the Lake Elsinore called me back to reassure me that I would receive a refund in 1-3 business days. I waved Patricia to inform that I just got confirmation of the refund and that I insisted on paying for the meal. She still refused and said it is ok. The only thing she asked of me was to leave a Google Review so here I am. Thank you team Carl’s Jr. in San Marcos at the Knoll road location and a special big Thank You to Patricia and Alfredo!
Atmosphere: 5
Food: 5
Service: 5
Very tasty food, mostly clean tables inside.
Friendly staff, reasonably fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Triple Western Bacon Cheeseburger Combo
Horrible service
Worst place to buy Carls Jr the employees are rude. Very unprofessional and act like they don’t hear you. The manager refuses to give her name today is 08/22/25 at 1834 please look into the supervisor name and investigate this matter.
Atmosphere: 1
Food: 1
Service: 1
Spicy chicken sandwich
Breakfast burgers are awesome
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Carl’s Jr. is my go-to spot when I’m craving a satisfying, no-nonsense burger that actually fills you up. Their menu hits all the right notes—juicy, charbroiled patties, fresh toppings, and a generous serving size that doesn’t leave you hungry an hour later. I usually go for the Western Bacon Cheeseburger or the Famous Star, and both are consistently great. The crinkle fries are always crispy, and the milkshakes are a guilty pleasure worth every calorie.
What really sets Carl’s Jr. apart, though, is the speed and consistency. Even during lunch rushes, I’ve rarely waited more than a few minutes. The staff at this location are friendly and efficient, and the dining area is surprisingly clean for a fast food joint. It’s a reliable option whether I’m grabbing a quick bite solo or bringing food home for the family.
They’ve also kept up with the times by offering Beyond Meat options for those who want something plant-based, which is a nice touch. All in all, Carl’s Jr. delivers what it promises: hearty fast food that hits the spot when you need it most. Highly recommend for a dependable burger fix.
Atmosphere: 5
Food: 5
Service: 5
I was having a low blood sugar episode and needed to eat something, and fast. So I went through the drive-thru in a hurry to park and ride out the shakes and jitters, but with four to reduce it and balance me out. I mentioned it up the guy in the intercom and by the time I drove around to the window, I only had to wait a minute. He helped get me what I needed immediately. I paid, drove into the vast parking lot, parked and ate that burger. The best damn Western Bacon Cheeseburger I gave had in four decades!
Thank you for your quick service and excellent food. I’ll definitely be back, as your location right off the 78 is very convenient.
Atmosphere: 5
Food: 5
Service: 5
Female Hispanic manager did not have her name tag on and refused to give me her name. We ordered thru the drive thru, they asked us to park on the side of the restaurant because it would be a few more minutes until our order was ready, the woman manager came out and gave us our food with no sauces, as well as a milk for our kids meal. We asked for sauces and to change the milk for another drink option because our daughter is lactose intolerant. She proceeded to say that it would be an 80 cents additional charge and said that the kids meal always comes automatically with a milk unless the customer requests otherwise, we then gave her our debit card from our car window still parked in the parking spot we where told to move to at the drive thru window. She said we will have to come inside to get our card after she charges us the 80 cents because she will not bring our card back to the car. She then handed us an orange juice and our sauces and walked away with our card to go charge it inside. Once again they did not ask what kind of drink we would like for a child’s kids meal, and assumed the alternative beverage to be an orange juice. I went inside to take back the orange juice and pick up my debit card and spoke with the manager woman that had no name tag on and refused to give me her name. I addressed the unprofessionalism and bad customer service on her end and she proceeded to escalate her voice and became very argumentative with me, they never asked what kind of drink we would like for our kids meal and just gave us milk without asking. The manager walked around the cash register to approach me closer and proceeded to escalate her voice, stating that she is not going to let me disrespect her, I then reminded her of customer service and professionalism as all that I was asking for was for my child to get the drink she wants which was a Powerade. She then placed a cup on the counter in a very rude manner and pointed to the soda fountain machine.
Atmosphere: 1
Food: 1
Service: 1
Just left this place after trying to order using the app and the the older lady who appears like the Mgr was rude and kept saying read the instructions on the app while refusing to help. I had to remind her I have advanced degree. A Jr staff stepped in to help. Rude rude service 😒
Staff was, indeed, alert. They actually (barely) managed to not show their ever-flowing disinterest in the position and my 'need' for another breaded chicken carb combo. I applaud them, as their sister locations show no shame when flaunting it whilst operating in NPC mode.
Show support to the troops out there fighting this never-ending restaurant/fast food war, we have them to thank for our and our children's god given right and freedom to gorge.
In the trenches, with the hamburglar and wendy, fightin that good fight! 🫂🙏😊🦅 Thank you for your service.. worker
Atmosphere: 2
Food: 5
Service: 5
Loading...