I dont really care for their chicken butt. But guess what? Hahaha see what I did there. Grow a chicken pair and wear feathered underwear. Cuz it got crazy chickens there so try not to stare and eat there if you dare. But I don't really care for the crazy chicken find me chicken at KFC or Popeyes Popeyes I believe has the most expensive Chicken on the planet. Fun fact
Atmosphere: 5
Food: 4
Service: 3
Victor Ortega
Employees really need to retraining to meet the minimum requirements of common customer service.
Atmosphere: 1
Food: 1
Service: 1
Peter Ujkaj
I was told that chicken was cooked at the restaurant that was not so this chicken is cooked and catered from a different location. Chicken was small and a bit dry.
Atmosphere: 4
Food: 2
Service: 5
Keko
Got beans mixed with Mac and cheese which was a first for me. I ended up getting an incomplete order as well. I ordered 2 pc damn got one breast onlyš¤¦š¾āāļø
The only i don't like how the woman she don't have uniform talk to me
Atmosphere: 5
Food: 5
Service: 5
RL Zimmerman
Their double chicken, avocado salad is my favorite!
Atmosphere: 5
Food: 5
Service: 5
scarlett augafa
If I could give it a zero star I would Horrible customer service! We placed an order at 8:19pm got there at 8:25pm like it said and they couldnāt find our order. It took over an hour for them to āmake our foodā just for them to tell us that someone erased it on the monitor and the bag was sitting on the counter.
Thinking everything was already sealed in the bag and they got the order correct, it was my mistake to not double check because when it was time to eat the double chicken tostada was not correct and we were missing an order!!! Not only that but because our order was not freshly made again after waiting for more than 20min our food was cold!
We had to toss the tostada because there was beans in it amongst other toppings that we asked to not include but the beans is seriously what we specifically requested to not have as we are allergic.
Such a disappointment at this location!
Atmosphere: 1
Food: 1
Service: 1
Alejandro Cobos
This EPL is on top of their game. Excellent customer service and the Chicken Chipotle Avocado burrito is top notch, also the double chicken tostada. Thank you.
Atmosphere: 5
Food: 5
Service: 5
bianca martinez
Honestly, this is the worst Pollo Loco. You could go to. Iāve been here so many times and every time I go there, they always forget something. I had called them earlier and one of the guys pretended to be the manager, as if I donāt know who she is. I donāt recommend this location at all. They need better workers. And I get it if they were busy, but literally they werenāt.
Great chicken! I like the meals with rice and beans, warm tortillas, and spicy salsas. Come enjoy delicious Mexican fast food.
Atmosphere: 3
Food: 4
Service: 4
Chuck Crist
When I stopped by for lunch today I forgot my coupon. As a result, I asked the manager for a coupon and he was aggravated, rude and told me he wasn't supposed to give them to customers.?. Very disappointing, because they've never had a problem providing them in the past and El Pollo Loco has been one of our favorite restaurants, but I won't support a business who treats people poorly. Boudin's down the street was a great alternative with good food and a welcoming atmosphere.
I dont really care for their chicken butt. But guess what? Hahaha see what I did there. Grow a chicken pair and wear feathered underwear. Cuz it got crazy chickens there so try not to stare and eat there if you dare. But I don't really care for the crazy chicken find me chicken at KFC or Popeyes Popeyes I believe has the most expensive Chicken on the planet. Fun fact
Atmosphere: 5
Food: 4
Service: 3
Employees really need to retraining to meet the minimum requirements of common customer service.
Atmosphere: 1
Food: 1
Service: 1
I was told that chicken was cooked at the restaurant that was not so this chicken is cooked and catered from a different location.
Chicken was small and a bit dry.
Atmosphere: 4
Food: 2
Service: 5
Got beans mixed with Mac and cheese which was a first for me. I ended up getting an incomplete order as well. I ordered 2 pc damn got one breast onlyš¤¦š¾āāļø
Atmosphere: 1
Food: 1
Service: 2
I give this place a zero because my whole family got food poisoning from here and corporate did nothing I had the receipt and never got a response I spent 60$ on š© food a year goes by we decided to get some salads from here instead of getting the family bundle still spent 50$ and got half assed the entire order! We called to get it replaced and the guy was really nice and offered us a replacement! We went in today September 12. 2025 and the manager on staff, she was so rude and asked for my receipt and I looked to see if I might have it but I didnāt and the other manager Who offered to replace it didnāt ask us to keep our receipt so we told her that and she just gave me a shitty look And just walk to the back and said let me look I didnāt ask for my name. She was just being rude the whole time for no reason I was very nice and understanding and then she comes back 10 minutes later from the back. Iām guessing she was expecting us to leave and starts making the order and all the people that work. There are just standing around looking at the people in line. Nobodyās getting helped. It was just ridiculous. This place needs to either be shut down or managed by somebody who honestly knows how to run a restaurant. I work in the restaurant industry and never would I treat my guest like this. This was the worst experience Iāve ever had in a restaurant. This is why itās so long and corporate needs to reach out because this is bullshit. Please donāt go to this location. Youāre wasting your money and time.
Atmosphere: 1
Food: 1
Service: 1
The only i don't like how the woman she don't have uniform talk to me
Atmosphere: 5
Food: 5
Service: 5
Their double chicken, avocado salad is my favorite!
Atmosphere: 5
Food: 5
Service: 5
If I could give it a zero star I would
Horrible customer service! We placed an order at 8:19pm got there at 8:25pm like it said and they couldnāt find our order. It took over an hour for them to āmake our foodā just for them to tell us that someone erased it on the monitor and the bag was sitting on the counter.
Thinking everything was already sealed in the bag and they got the order correct, it was my mistake to not double check because when it was time to eat the double chicken tostada was not correct and we were missing an order!!! Not only that but because our order was not freshly made again after waiting for more than 20min our food was cold!
We had to toss the tostada because there was beans in it amongst other toppings that we asked to not include but the beans is seriously what we specifically requested to not have as we are allergic.
Such a disappointment at this location!
Atmosphere: 1
Food: 1
Service: 1
This EPL is on top of their game. Excellent customer service and the Chicken Chipotle Avocado burrito is top notch, also the double chicken tostada. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Honestly, this is the worst Pollo Loco. You could go to. Iāve been here so many times and every time I go there, they always forget something. I had called them earlier and one of the guys pretended to be the manager, as if I donāt know who she is. I donāt recommend this location at all. They need better workers. And I get it if they were busy, but literally they werenāt.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Not fresh chicken tasted weird
Atmosphere: 1
Food: 1
Service: 1
All good š
Atmosphere: 5
Food: 5
Service: 5
Great chicken! I like the meals with rice and beans, warm tortillas, and spicy salsas. Come enjoy delicious Mexican fast food.
Atmosphere: 3
Food: 4
Service: 4
When I stopped by for lunch today I forgot my coupon. As a result, I asked the manager for a coupon and he was aggravated, rude and told me he wasn't supposed to give them to customers.?. Very disappointing, because they've never had a problem providing them in the past and El Pollo Loco has been one of our favorite restaurants, but I won't support a business who treats people poorly. Boudin's down the street was a great alternative with good food and a welcoming atmosphere.
Closed at 830
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