Take more then 15 minutes to make a sandwich, and they have short staff.
Atmosphere: 3
Food: 2
Service: 1
Shahbaz Khan
Seriously, this place is a mess. They made me do half the work with this new kiosk thing, and then I had to repeat my order while they were making it. Subway just lost me as a customer. It took me over half an hour to get a sandwich instead of the usual five minutes. I saw everyone getting super pissed off and frustrated with the new system. Good luck to the owners. I'll bet they lose 30 percent of their customers and maybe some employees to the new system.
Atmosphere: 4
Food: 3
Service: 1
tenshi uchiha
Subway gone down hill - the experience is poor the food isn’t great - you can’t customize your sandwich or I got a bad employee , on top of all that my combo cost 20$ and I want even asked if I like it toasted
Atmosphere: 1
Food: 1
Service: 1
Adeline
0 stars. Do not go here
Food: 1
Service: 1
Tom V
I ordered online. I got a message saying my order is ready. I went to the store to pick up my order. But my order was not ready. In fact, my order was not even prepared yet. The store only had one sandwich maker working. Poor guy. There was customers in line waiting and he still has to make my order. So I patiently waited. 20 minutes later I got my order. I have not been back there since.
Atmosphere: 3
Food: 3
Service: 3
Esteban Rodríguez
I ordered a rotisserie chicken footlong and a steak and cheese footlong and there's literally no chicken or steak in either of these subs what so ever. LITERALLY A RIP OFF. Instead of telling me they were out of chicken or steak Worker# 999997 just gave me this sub. I thought he was acting weird when he gave me the subs. Worst subway experience ever. Worst employee too. He could have told me there was no chicken or steak and I could have just cancelled my order.
Don't go here unless you want to be scammed.
Atmosphere: 1
Food: 1
Service: 1
Diarrhoea Kaboom
Very nice staff that are super patient. I took a while to order and the staff had no problem at all with that, which I really appreciate.
Vegetarian options: You can simply get a sub with no meat or cheese but it probably wouldn’t taste very good.
Wheelchair accessibility: Pretty accessible, door isn’t super wide though, so super large mobility devices may get caught or be difficult to maneuver around this place. Plenty of space inside to comfortably have wheelchair though!
The app and online ordering wasn't working. We tried on two cell phones and two different lap tops. When we were in the store to have the rest of order taken at full price. Other customers came in to complain about the app not working. They staff in the store couldn't give us the special price, as the special price is only when ordered on the app and or online. I asked if we could speak to an manager. The feedback given to me was...she is sitting her car, see right there. However; she can't be interrupted? So we won't be returning. There are other Sub shops.
Food: 3
Service: 1
Jose Rodríguez
Had to wait over 40 minutes on my sandwiches. Not the guys fault, since there was only one. But it was a ridiculous amount of time to wait. I had ordered ahead to try and have them by the time I got there. I could’ve gone to another one and gotten my sandwiches faster!
Atmosphere: 1
Service: 1
Lori Williams
Joseph made my sandwiches today. Excellent conversation, a young man working on his dreams & offering supreme service & attention to detail in his sandwich creations!!! The new ghost bread is very good & not crazy hot!
Terrible service. I was there for 20 mins only one employee working we were 6 customers waiting. never going back
Atmosphere: 1
Food: 5
Service: 1
Jesus Hernandez
Ever wonder when you walk into a store for the first time and you are greeted and your food is prepared the way you want. Well, this is the place they greet you with an excellent smile and you can feel it and on top of that they do their job very well. Rosa and this tall Youngster made me feel welcome at this place highly recommend this place
Atmosphere: 5
Food: 5
Service: 5
Oblivion Lefty
Ever wonder when you walk into a store for the first time and you are greeted and your food is prepared the way you want. Well, this is the place they greet you with an excellent smile and you can feel it and on top of that they do their job very well. Rosa and this tall Youngster made me feel welcome at this place highly recommend this place
Atmosphere: 5
Food: 5
Service: 5
Asif Hameed
I like several of Subway sandwiches so obviously I loved it. Service was great as well.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Arenas
3/13/24 around 7:10 pmI ordered 2 subs online. I was waiting I'm my car and when the app said the subs were READY. I got off my car and went inside to pick it up.I walked in and said "I'm here to pick up 2 subs then I said the orders name"This employe / guy said ""Oh there's 2? I forgot to make the second sandwich I'll make it right now I'm sorry"" but how can he forget ?? when he has the oder receipt.I responded ""Its fine I'll be back in 10 min and I walked out and left"" .... 4 min later I get off my car and decided to wait inside subway instead.Minutes later. The employe/ guy tells me ""Here's your order"" and hands me the bag.I leave the store and go to my car.... and as I'm checking my subs making sure he did it right. Out of no where the guy / employee his standing next to my window of my car and accused me of taking an EXTRA SUB... accusimg me of taking the first subway he made for my order" Obviously I got mad because I didn't take it.. he didn't even handed it to me when I first walked in. After he said he supposedly forgot to make the second sandwich I left and waited to get both together obviously I responded back to him & thankfully my boyfriend was in my car too. (Which he didn't not expect)He didn't get much to say after that but ...what if I was alone?.What would of he said or done?I wasn't parked infront of subway either. I was on the other side of the parking lot too. The fact he knew the car I was in (is like wow to me)I don't write reviews but I'm not gonna let someone disrespect me in my personal space when I'm inside my car and accused of me taking 3 subs basically.. ridiculous... he didn't pay attention reading the order right in the first place he didnt pay attention clearly when I was inside subway then he has the audacity to come to my car and accused me taking 3 subs in total.*** Subway Manager ***Go over your cameras.& get a chair and sit him down and let him watch it with you & talk some sense to your employee / coworker... because what this guy did was not okay. He needs to pay more attention.Because I bet if I were a dude he wouldn't have gone out his way to WALK ALL THE WAY TO MY CAR & APPROACH ME OVER A SANDWICH.***Check your cameras*****Because I only walked out with 2 footlongs in one bag that ONLY FIT 2subs IN ONE BAG AND I PAID FOR IT .... and he handed it to me.Location 631 S Rancho Santa Fe Rd, San Marcos, CA 92078
Take more then 15 minutes to make a sandwich, and they have short staff.
Atmosphere: 3
Food: 2
Service: 1
Seriously, this place is a mess. They made me do half the work with this new kiosk thing, and then I had to repeat my order while they were making it. Subway just lost me as a customer. It took me over half an hour to get a sandwich instead of the usual five minutes. I saw everyone getting super pissed off and frustrated with the new system. Good luck to the owners. I'll bet they lose 30 percent of their customers and maybe some employees to the new system.
Atmosphere: 4
Food: 3
Service: 1
Subway gone down hill - the experience is poor the food isn’t great - you can’t customize your sandwich or I got a bad employee , on top of all that my combo cost 20$ and I want even asked if I like it toasted
Atmosphere: 1
Food: 1
Service: 1
0 stars. Do not go here
Food: 1
Service: 1
I ordered online. I got a message saying my order is ready. I went to the store to pick up my order. But my order was not ready. In fact, my order was not even prepared yet. The store only had one sandwich maker working. Poor guy. There was customers in line waiting and he still has to make my order. So I patiently waited. 20 minutes later I got my order. I have not been back there since.
Atmosphere: 3
Food: 3
Service: 3
I ordered a rotisserie chicken footlong and a steak and cheese footlong and there's literally no chicken or steak in either of these subs what so ever.
LITERALLY A RIP OFF.
Instead of telling me they were out of chicken or steak Worker# 999997 just gave me this sub. I thought he was acting weird when he gave me the subs.
Worst subway experience ever. Worst employee too. He could have told me there was no chicken or steak and I could have just cancelled my order.
Don't go here unless you want to be scammed.
Atmosphere: 1
Food: 1
Service: 1
Very nice staff that are super patient. I took a while to order and the staff had no problem at all with that, which I really appreciate.
Vegetarian options: You can simply get a sub with no meat or cheese but it probably wouldn’t taste very good.
Wheelchair accessibility: Pretty accessible, door isn’t super wide though, so super large mobility devices may get caught or be difficult to maneuver around this place. Plenty of space inside to comfortably have wheelchair though!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Italian Hero, Cookies, Chocolate Chip Cookie, Subway Footlong Cookie, Turkey Bacon Sliced Avocado
The app and online ordering wasn't working. We tried on two cell phones and two different lap tops. When we were in the store to have the rest of order taken at full price. Other customers came in to complain about the app not working. They staff in the store couldn't give us the special price, as the special price is only when ordered on the app and or online. I asked if we could speak to an manager. The feedback given to me was...she is sitting her car, see right there. However; she can't be interrupted? So we won't be returning. There are other Sub shops.
Food: 3
Service: 1
Had to wait over 40 minutes on my sandwiches. Not the guys fault, since there was only one. But it was a ridiculous amount of time to wait. I had ordered ahead to try and have them by the time I got there. I could’ve gone to another one and gotten my sandwiches faster!
Atmosphere: 1
Service: 1
Joseph made my sandwiches today. Excellent conversation, a young man working on his dreams & offering supreme service & attention to detail in his sandwich creations!!! The new ghost bread is very good & not crazy hot!
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Terrible service. I was there for 20 mins only one employee working we were 6 customers waiting. never going back
Atmosphere: 1
Food: 5
Service: 1
Ever wonder when you walk into a store for the first time and you are greeted and your food is prepared the way you want. Well, this is the place they greet you with an excellent smile and you can feel it and on top of that they do their job very well. Rosa and this tall Youngster made me feel welcome at this place highly recommend this place
Atmosphere: 5
Food: 5
Service: 5
Ever wonder when you walk into a store for the first time and you are greeted and your food is prepared the way you want. Well, this is the place they greet you with an excellent smile and you can feel it and on top of that they do their job very well. Rosa and this tall Youngster made me feel welcome at this place highly recommend this place
Atmosphere: 5
Food: 5
Service: 5
I like several of Subway sandwiches so obviously I loved it. Service was great as well.
Atmosphere: 5
Food: 5
Service: 5
3/13/24 around 7:10 pmI ordered 2 subs online. I was waiting I'm my car and when the app said the subs were READY. I got off my car and went inside to pick it up.I walked in and said "I'm here to pick up 2 subs then I said the orders name"This employe / guy said ""Oh there's 2? I forgot to make the second sandwich I'll make it right now I'm sorry"" but how can he forget ?? when he has the oder receipt.I responded ""Its fine I'll be back in 10 min and I walked out and left"" .... 4 min later I get off my car and decided to wait inside subway instead.Minutes later. The employe/ guy tells me ""Here's your order"" and hands me the bag.I leave the store and go to my car.... and as I'm checking my subs making sure he did it right. Out of no where the guy / employee his standing next to my window of my car and accused me of taking an EXTRA SUB... accusimg me of taking the first subway he made for my order" Obviously I got mad because I didn't take it.. he didn't even handed it to me when I first walked in. After he said he supposedly forgot to make the second sandwich I left and waited to get both together obviously I responded back to him & thankfully my boyfriend was in my car too. (Which he didn't not expect)He didn't get much to say after that but ...what if I was alone?.What would of he said or done?I wasn't parked infront of subway either. I was on the other side of the parking lot too. The fact he knew the car I was in (is like wow to me)I don't write reviews but I'm not gonna let someone disrespect me in my personal space when I'm inside my car and accused of me taking 3 subs basically.. ridiculous... he didn't pay attention reading the order right in the first place he didnt pay attention clearly when I was inside subway then he has the audacity to come to my car and accused me taking 3 subs in total.*** Subway Manager ***Go over your cameras.& get a chair and sit him down and let him watch it with you & talk some sense to your employee / coworker... because what this guy did was not okay. He needs to pay more attention.Because I bet if I were a dude he wouldn't have gone out his way to WALK ALL THE WAY TO MY CAR & APPROACH ME OVER A SANDWICH.***Check your cameras*****Because I only walked out with 2 footlongs in one bag that ONLY FIT 2subs IN ONE BAG AND I PAID FOR IT .... and he handed it to me.Location 631 S Rancho Santa Fe Rd, San Marcos, CA 92078
Atmosphere: 1
Food: 1
Service: 1
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