I like their puff but I don’t like to be yelled by their workers. The lady have strong accent and make it really hard to understand I asked her repeat what she said but she doesn’t slow down at all and kept saying same thing very fast which I don’t understand I am the only customer in the store I don’t think taking extra half minute to explain things will be a big problem but she just kept yelling at me…
Rain
Very rude customer service. The staff members were giving me attitude when I had asked them a genuine question about a collaboration they were supposed to be having. They looked like they had no idea what I was talking about and weren't helpful at all.
Atmosphere: 1
Food: 1
Service: 1
H P
This place is hit or miss. Sometimes they’re pretty good and other times they’re overfilled and soggy.
Shubham Jain
Cream puffs are very light in sugar and tasty
Sait Kartal
I never seen like that rude customer service :) she didn’t even look at my face, she was on the phone with AirPods
Atmosphere: 1
Food: 1
Service: 1
Alden T
I purchased cream puffs on August 8th of this year—Beard Papa’s Day, according to their promos on social media. I was given a card to redeem in the future for a free cream puff with purchase. When I walked in to redeem the card tonight (9/5/25), the employee immediately and rudely brushed me off, saying that the card was no good.
The card I was given says that it expires on 9/30/25. The card also says that it’s “valid at any Beard Papa’s location.”
Makes me wonder how other locations in the US operate. I wonder if corporate in Japan knows about this. Shame that the brand has allowed their locations to have such lousy customer service and attitudes. They’ve fallen a long way since I first went to their test run in the US at Shirokiya in Ala Moana Shopping Center in Honolulu.
Don’t patronize this business.
Atmosphere: 1
Service: 1
c chan
Love the vanilla filled cream puff. Such an underrated dessert spot!
Clara S
Ube cream puffs are amazing
Will Crabtree
Answer your phone!
Atmosphere: 1
Food: 1
Service: 1
Shaki Moores
Got the honey butter with my friend and it was so good!
Went for the zenless zone zero Collab and staff was very friendly and organized! Plus the pastries were delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cream Puffs, Original Cream Puff with Vanilla
Steve Jones
Good for what they do. Custard Pastries. Good location, easy in and out, not too crowded. Reasonable pricing.
Atmosphere: 4
Food: 5
Service: 5
Reyna Ollidab
I ordered 6 original cream puffs but received all chocolate. Not a fan of chocolate.
Other than that creamy inside and soft on the outside.
傅佳音
hmmm I don’t know how to put it. It’s much different from the ones in Taiwan. It’s not that delicious. It just feels like ordinary puffs🥹 But their service is still good.
Atmosphere: 4
Food: 3
Service: 5
D
The cream puffs were okay, but the two staff members working Sunday 7pm couldn't speak english well enough to serve their customers. The person in front of me asked, "are these all the ones you have left?" and they had no clue what he was talking about about. I said "I'll have one of those chocolate ones" (pointing) and they were similarly confused. I support hard working immigrants but customer service should have a minimum level of English ability.
I like their puff but I don’t like to be yelled by their workers. The lady have strong accent and make it really hard to understand I asked her repeat what she said but she doesn’t slow down at all and kept saying same thing very fast which I don’t understand I am the only customer in the store I don’t think taking extra half minute to explain things will be a big problem but she just kept yelling at me…
Very rude customer service. The staff members were giving me attitude when I had asked them a genuine question about a collaboration they were supposed to be having. They looked like they had no idea what I was talking about and weren't helpful at all.
Atmosphere: 1
Food: 1
Service: 1
This place is hit or miss. Sometimes they’re pretty good and other times they’re overfilled and soggy.
Cream puffs are very light in sugar and tasty
I never seen like that rude customer service :)
she didn’t even look at my face, she was on the phone with AirPods
Atmosphere: 1
Food: 1
Service: 1
I purchased cream puffs on August 8th of this year—Beard Papa’s Day, according to their promos on social media. I was given a card to redeem in the future for a free cream puff with purchase. When I walked in to redeem the card tonight (9/5/25), the employee immediately and rudely brushed me off, saying that the card was no good.
The card I was given says that it expires on 9/30/25. The card also says that it’s “valid at any Beard Papa’s location.”
Makes me wonder how other locations in the US operate. I wonder if corporate in Japan knows about this. Shame that the brand has allowed their locations to have such lousy customer service and attitudes. They’ve fallen a long way since I first went to their test run in the US at Shirokiya in Ala Moana Shopping Center in Honolulu.
Don’t patronize this business.
Atmosphere: 1
Service: 1
Love the vanilla filled cream puff. Such an underrated dessert spot!
Ube cream puffs are amazing
Answer your phone!
Atmosphere: 1
Food: 1
Service: 1
Got the honey butter with my friend and it was so good!
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Went for the zenless zone zero Collab and staff was very friendly and organized! Plus the pastries were delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cream Puffs, Original Cream Puff with Vanilla
Good for what they do. Custard Pastries. Good location, easy in and out, not too crowded. Reasonable pricing.
Atmosphere: 4
Food: 5
Service: 5
I ordered 6 original cream puffs but received all chocolate. Not a fan of chocolate.
Other than that creamy inside and soft on the outside.
hmmm I don’t know how to put it. It’s much different from the ones in Taiwan. It’s not that delicious. It just feels like ordinary puffs🥹 But their service is still good.
Atmosphere: 4
Food: 3
Service: 5
The cream puffs were okay, but the two staff members working Sunday 7pm couldn't speak english well enough to serve their customers. The person in front of me asked, "are these all the ones you have left?" and they had no clue what he was talking about about. I said "I'll have one of those chocolate ones" (pointing) and they were similarly confused. I support hard working immigrants but customer service should have a minimum level of English ability.
Atmosphere: 2
Food: 4
Service: 1
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