I never seen like that rude customer service :) she didn’t even look at my face, she was on the phone with AirPods
Atmosphere: 1
Food: 1
Service: 1
Alden T
I purchased cream puffs on August 8th of this year—Beard Papa’s Day, according to their promos on social media. I was given a card to redeem in the future for a free cream puff with purchase. When I walked in to redeem the card tonight (9/5/25), the employee immediately and rudely brushed me off, saying that the card was no good.
The card I was given says that it expires on 9/30/25. The card also says that it’s “valid at any Beard Papa’s location.”
Makes me wonder how other locations in the US operate. I wonder if corporate in Japan knows about this. Shame that the brand has allowed their locations to have such lousy customer service and attitudes. They’ve fallen a long way since I first went to their test run in the US at Shirokiya in Ala Moana Shopping Center in Honolulu.
Don’t patronize this business.
Atmosphere: 1
Service: 1
c chan
Love the vanilla filled cream puff. Such an underrated dessert spot!
Clara S
Ube cream puffs are amazing
Will Crabtree
Answer your phone!
Atmosphere: 1
Food: 1
Service: 1
Shaki Moores
Got the honey butter with my friend and it was so good!
Atmosphere: 3
Food: 5
Service: 4
Brian Barajas
Went for the zenless zone zero Collab and staff was very friendly and organized! Plus the pastries were delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cream Puffs, Original Cream Puff with Vanilla
Steve Jones
Good for what they do. Custard Pastries. Good location, easy in and out, not too crowded. Reasonable pricing.
Atmosphere: 4
Food: 5
Service: 5
Reyna Ollidab
I ordered 6 original cream puffs but received all chocolate. Not a fan of chocolate.
Other than that creamy inside and soft on the outside.
hmmm I don’t know how to put it. It’s much different from the ones in Taiwan. It’s not that delicious. It just feels like ordinary puffs🥹 But their service is still good.
Atmosphere: 4
Food: 3
Service: 5
D
The cream puffs were okay, but the two staff members working Sunday 7pm couldn't speak english well enough to serve their customers. The person in front of me asked, "are these all the ones you have left?" and they had no clue what he was talking about about. I said "I'll have one of those chocolate ones" (pointing) and they were similarly confused. I support hard working immigrants but customer service should have a minimum level of English ability.
Atmosphere: 2
Food: 4
Service: 1
Gatsby Lee
One of my favorite place. Whenever i go to San Mateo, i visit this store and get two original with vanilla flavors.
The reason i give one star is due to the broken AC. The store is extremely hot at sunny day. And, for me it is painful to see employees in the hot isolated place.
Yo owner. Plz fix the AC.
Atmosphere: 4
Food: 4
Service: 4
Remington Graham
Really great cream puffs. Fresh, not too sweet. Can't go wrong with vanilla.
Reginald Peterson
Beard Papa's: A Must-Try!
Beard Papa's is an absolute gem! Their cream puffs are simply divine. The delicate, crispy shell is the perfect vessel for the luscious, creamy filling. Every bite is a moment of pure indulgence. To top it off, the service is exceptional. The staff is friendly, efficient, and makes you feel welcome. I can't recommend Beard Papa's enough - it's a truly unforgettable experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Crunch, Cookie, Cream Puffs, Original Cream Puff with Vanilla, Ube Cheesecake, Salted Caramel Manifesto Cookie
Cream puffs are very light in sugar and tasty
I never seen like that rude customer service :)
she didn’t even look at my face, she was on the phone with AirPods
Atmosphere: 1
Food: 1
Service: 1
I purchased cream puffs on August 8th of this year—Beard Papa’s Day, according to their promos on social media. I was given a card to redeem in the future for a free cream puff with purchase. When I walked in to redeem the card tonight (9/5/25), the employee immediately and rudely brushed me off, saying that the card was no good.
The card I was given says that it expires on 9/30/25. The card also says that it’s “valid at any Beard Papa’s location.”
Makes me wonder how other locations in the US operate. I wonder if corporate in Japan knows about this. Shame that the brand has allowed their locations to have such lousy customer service and attitudes. They’ve fallen a long way since I first went to their test run in the US at Shirokiya in Ala Moana Shopping Center in Honolulu.
Don’t patronize this business.
Atmosphere: 1
Service: 1
Love the vanilla filled cream puff. Such an underrated dessert spot!
Ube cream puffs are amazing
Answer your phone!
Atmosphere: 1
Food: 1
Service: 1
Got the honey butter with my friend and it was so good!
Atmosphere: 3
Food: 5
Service: 4
Went for the zenless zone zero Collab and staff was very friendly and organized! Plus the pastries were delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cream Puffs, Original Cream Puff with Vanilla
Good for what they do. Custard Pastries. Good location, easy in and out, not too crowded. Reasonable pricing.
Atmosphere: 4
Food: 5
Service: 5
I ordered 6 original cream puffs but received all chocolate. Not a fan of chocolate.
Other than that creamy inside and soft on the outside.
Restaurantji Recommends
hmmm I don’t know how to put it. It’s much different from the ones in Taiwan. It’s not that delicious. It just feels like ordinary puffs🥹 But their service is still good.
Atmosphere: 4
Food: 3
Service: 5
The cream puffs were okay, but the two staff members working Sunday 7pm couldn't speak english well enough to serve their customers. The person in front of me asked, "are these all the ones you have left?" and they had no clue what he was talking about about. I said "I'll have one of those chocolate ones" (pointing) and they were similarly confused. I support hard working immigrants but customer service should have a minimum level of English ability.
Atmosphere: 2
Food: 4
Service: 1
One of my favorite place.
Whenever i go to San Mateo, i visit this store and get two original with vanilla flavors.
The reason i give one star is due to the broken AC. The store is extremely hot at sunny day. And, for me it is painful to see employees in the hot isolated place.
Yo owner. Plz fix the AC.
Atmosphere: 4
Food: 4
Service: 4
Really great cream puffs. Fresh, not too sweet. Can't go wrong with vanilla.
Beard Papa's: A Must-Try!
Beard Papa's is an absolute gem! Their cream puffs are simply divine. The delicate, crispy shell is the perfect vessel for the luscious, creamy filling. Every bite is a moment of pure indulgence. To top it off, the service is exceptional. The staff is friendly, efficient, and makes you feel welcome. I can't recommend Beard Papa's enough - it's a truly unforgettable experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookie Crunch, Cookie, Cream Puffs, Original Cream Puff with Vanilla, Ube Cheesecake, Salted Caramel Manifesto Cookie
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