This place is under new management and it's most definitely showing, ordered a pick up for me and my boys and they were all the same size despite upgrading a couple upon ordering. The manager Queenie gave me a call and made things right without hesitation, she's great. Best cold stone on the peninsula without a doubt. Thank you again for your integrity Queenie, Very cool!
T
I was served by the worker wearing glasses (nicaraguan). He had a poor attitude and it was very off-putting. If someone is struggling to stay courteous while performing a basic task like scooping ice cream, it may be worth reconsidering whether customer service is the right fit for them.
Amy Body
Shout out to Chris A. EXCELLENT customer service! Always helpful and informative! He deserves a BIG RAISE!
Eric Hu
Super disappointed in the portion sizes for the price. Also they didn't even mix the toppings on the "cold stone" 😑 Not coming back again...
Christopher Slough
Outstanding service! Everyone was very helpful and polite, particularly Nikka, she was very helpful and made my coldstone experience a fantastic one! Thank you!!!
Zachary Taylor
They accepted an online order even though the store was closed. Wasted my time and the time of a delivery driver.
Service: 1
Jay W
This place is under new management since May 2024. Took my family here over the weekend.
Owner is super nice and was handing out generous samples of freshly baked brownies. Lots of options to taste ice cream.
10/10 would come again.
Bonus tip: sign up for their free membership with your phone number and score a BOGO coupon
Atmosphere: 5
Food: 5
Service: 5
Vundekode Soumya
The workers changed recently I think. Now they don't put nuts properly irrespective of the size you order and am pretty sure that there were caramel/sugar balls in mine in place of roasted almonds and pecans as I ordered.
Atmosphere: 4
Food: 1
Service: 1
Kristin Debruyn
Great location, ice cream, and owner! Will definitely be a repeat customer
Shauna G
Make sure you ask if they have whipped cream before you order. Apparently they only make one batch per day and run out by 7pm, even though I've come here at 9pm and they still had plenty before ?♀️ very very disappointing and ruins the experience ? not coming back
Worst cold stone ever. I said my order 3 times... 1 ice cream flavor and 3 toppings. She kept interrupting to talk to a colleague and still messed up the order. Barely stirred it too. Lame.
Food: 4
Service: 1
Jordan Michael
The blueberry flavor it's amazing
Atmosphere: 4
Food: 5
Service: 4
Helena Aredo
Great locale! First time vist was wonderful. There was ample room. The service was fast. The staff were friendly and helpful. I got a chocolate peanut butter and caramel concoction. The Love It size filled me up. So delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Ice Cream
A D
Worst cold stone ever. I said my order 3 times... 1 ice cream flavor and 3 toppings. She kept interrupting to talk to a colleague and still messed up the order. Barely stirred it too. Lame.
Food: 4
Service: 1
Stacy Williams
This is a great Cold Stone! The lady that helps us is always friendly and helpful. She makes a great cone and the experience a good one!
This place is under new management and it's most definitely showing, ordered a pick up for me and my boys and they were all the same size despite upgrading a couple upon ordering. The manager Queenie gave me a call and made things right without hesitation, she's great. Best cold stone on the peninsula without a doubt. Thank you again for your integrity Queenie, Very cool!
I was served by the worker wearing glasses (nicaraguan). He had a poor attitude and it was very off-putting. If someone is struggling to stay courteous while performing a basic task like scooping ice cream, it may be worth reconsidering whether customer service is the right fit for them.
Shout out to Chris A. EXCELLENT customer service! Always helpful and informative! He deserves a BIG RAISE!
Super disappointed in the portion sizes for the price. Also they didn't even mix the toppings on the "cold stone" 😑 Not coming back again...
Outstanding service! Everyone was very helpful and polite, particularly Nikka, she was very helpful and made my coldstone experience a fantastic one! Thank you!!!
They accepted an online order even though the store was closed. Wasted my time and the time of a delivery driver.
Service: 1
This place is under new management since May 2024. Took my family here over the weekend.
Owner is super nice and was handing out generous samples of freshly baked brownies. Lots of options to taste ice cream.
10/10 would come again.
Bonus tip: sign up for their free membership with your phone number and score a BOGO coupon
Atmosphere: 5
Food: 5
Service: 5
The workers changed recently I think. Now they don't put nuts properly irrespective of the size you order and am pretty sure that there were caramel/sugar balls in mine in place of roasted almonds and pecans as I ordered.
Atmosphere: 4
Food: 1
Service: 1
Great location, ice cream, and owner! Will definitely be a repeat customer
Make sure you ask if they have whipped cream before you order. Apparently they only make one batch per day and run out by 7pm, even though I've come here at 9pm and they still had plenty before ?♀️ very very disappointing and ruins the experience ? not coming back
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Worst cold stone ever. I said my order 3 times... 1 ice cream flavor and 3 toppings. She kept interrupting to talk to a colleague and still messed up the order. Barely stirred it too. Lame.
Food: 4
Service: 1
The blueberry flavor it's amazing
Atmosphere: 4
Food: 5
Service: 4
Great locale! First time vist was wonderful. There was ample room. The service was fast. The staff were friendly and helpful. I got a chocolate peanut butter and caramel concoction. The Love It size filled me up. So delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Ice Cream
Worst cold stone ever. I said my order 3 times... 1 ice cream flavor and 3 toppings. She kept interrupting to talk to a colleague and still messed up the order. Barely stirred it too. Lame.
Food: 4
Service: 1
This is a great Cold Stone! The lady that helps us is always friendly and helpful. She makes a great cone and the experience a good one!
Atmosphere: 4
Food: 5
Service: 5
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