Cold Stone Creamery
375 2nd Ave, San Mateo
(650) 347-0500
Recent Reviews
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Super disappointed in the portion sizes for the price. Also they didn't even mix the toppings on the "cold stone" đ Not coming back again...
Outstanding service! Everyone was very helpful and polite, particularly Nikka, she was very helpful and made my coldstone experience a fantastic one! Thank you!!!
They accepted an online order even though the store was closed. Wasted my time and the time of a delivery driver.
Service: 1
This place is under new management since May 2024. Took my family here over the weekend.
Owner is super nice and was handing out generous samples of freshly baked brownies. Lots of options to taste ice cream.
10/10 would come again.
Bonus tip: sign up for their free membership with your phone number and score a BOGO coupon
Atmosphere: 5
Food: 5
Service: 5
The workers changed recently I think. Now they don't put nuts properly irrespective of the size you order and am pretty sure that there were caramel/sugar balls in mine in place of roasted almonds and pecans as I ordered.
Atmosphere: 4
Food: 1
Service: 1
Great location, ice cream, and owner! Will definitely be a repeat customer
Make sure you ask if they have whipped cream before you order. Apparently they only make one batch per day and run out by 7pm, even though I've come here at 9pm and they still had plenty before ?ââď¸ very very disappointing and ruins the experience ? not coming back
Atmosphere: 1
Food: 1
Service: 2
Worst cold stone ever. I said my order 3 times... 1 ice cream flavor and 3 toppings. She kept interrupting to talk to a colleague and still messed up the order. Barely stirred it too. Lame.
Food: 4
Service: 1
The blueberry flavor it's amazing
Atmosphere: 4
Food: 5
Service: 4
Great locale! First time vist was wonderful. There was ample room. The service was fast. The staff were friendly and helpful. I got a chocolate peanut butter and caramel concoction. The Love It size filled me up. So delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Ice Cream
Restaurantji Recommends
Worst cold stone ever. I said my order 3 times... 1 ice cream flavor and 3 toppings. She kept interrupting to talk to a colleague and still messed up the order. Barely stirred it too. Lame.
Food: 4
Service: 1
This is a great Cold Stone! The lady that helps us is always friendly and helpful. She makes a great cone and the experience a good one!
Atmosphere: 4
Food: 5
Service: 5
Always been a regular, but today I was disappointed. I went in to see if i could order a cake for my brothers birthday. I looked through the options they had and themes and i chose spider man. I asked if she could do it and she said no. I asked her if she could do a Batman one but with spider man color and she said yes. I asked multiple times if she was sure and she said yes. Time to pay and i was so surprised as to how much the cake was 89.00 with tax and i paid because i knew the cake was gonna be delicious. Day of the party my sister said she was gonna get it and when she gets there itâs not ready and it looks so poorly. The lady couldâve easily said that she couldnât do it and i wouldâve gone somewhere else. So disappointed with how this cake looked especially because my brother wanted to take pictures with it ?.
Atmosphere: 1
Food: 1
Service: 2
Good ice cream but it's always understaffed
Good ice cream but it's always understaffed
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