Humphry Slocombe Bay Meadows

They have many eggless and vegan options!

If you want $8 ice cream near Hillsdale this is where you get it. The location is kind of lifeless, service is hit or miss.

Ice cream is alright, quite overpriced. I’ve been here a few times and always felt whelmed. Seems like, the Humphrey slocombe brand stopped innovating and their flavors feel dated compared to stores like Salt and Straw. Service is just okay too. Would go if you absolutely must have ice cream and don’t want to leave the neighborhood, but there are plenty of better options in the bay.

first time here and I loved it! the girl that was helping me was very nice and helpful and plus the ice cream was great! very nice addition to my day.

So many options for dietary restrictions and amazing ice cream! I love the variety of flavors. Highly recommend adding toasted marshmallow on top of your ice cream!

Limited flavors with one of a kind names. The taste was not good. Too sweet to our likings. The price was on the expensive side. Staff service was just average.

Kid-friendliness: Kids love ice cream and all.

Wheelchair accessibility: No stairs required. Doors are open always.

Atmosphere: 2

Food: 2

Service: 3

Staff abuses customers
The ice cream flavors collection is not good. I tried two ice cream flavors for tasting. Lavender crumble and lemon pie. Both ice cream has overpowering flavors. When I decided to not go forward with my order because ice cream tasted not good, he abused me verbally. Very rude staff. They need to work on their staff behavior as well as ice cream.

Atmosphere: 1

Service: 1

Good service!

Atmosphere: 5

Food: 5

Service: 5

Went at 5:30pm on Thursday, May 2. The young man at the counter had a horrible attitude and clearly wanted to get back to not working. We love Humphrey Slocombe, and have been visiting multiple locations for many years... The service was so poor on this day, and the guy absolutely didn't want to sell any ice cream, so we decided to leave and get our ice cream elsewhere.

Love the ice cream, but as someone who grew up in the ice cream business, there are likely issues to attend to regarding both line level staffing and the store management level above them.

Atmosphere: 5

Food: 5

Service: 1

Friendly staff. The ice cream is a bit on the sweeter side. Love that they now have a location outside of SF.

Atmosphere: 4

Food: 4

Service: 5

Love the Secret Breakfast ice cream. So rich and creamy.

Bad ice cream :(

Below average ice cream, limited flavors, waffle cones meh. I’d skip it given how expensive it is.

Ii wouldn’t recommend the vanilla

Still in soft opening phase - limited flavors. Looking forward to full operations.