Dear residents of San Moteo and everyone who reads this, do not under any circumstances order food from this restaurant, it’s terrible, it’s not just service, it’s a slap in the face of every customer, I’m not talking about the time that They cook, I just wrote it off as one incident and went there again, they lied about the items twice, saying that everything was inside, the second time I checked, asked for sauces, they said that everything was inside, but in fact, there weren't any, then again They convinced me that I was wrong, the service was very bad, plus the food was all cold, I wouldn’t even wish my ill-wishers to come here, a young guy who introduced himself as the manager of this restaurant He is a Latin American with a slender build and many questions are asked about why he even works in the service department. Because to say he hates his customers is putting it mildly. I live in Santa Clarita and go to San Moteo on business trips to compare service there and here. It's like the abyss and the Mariana Trench.
Atmosphere: 1
Service: 1
zafer camkiran
At 2:04 AM, I ordered two tacos, but I was charged for a regular taco instead. I did not receive the two tacos I ordered, yet I was still charged a higher price.
When I went back immediately to request a refund or correction, they refused to refund the overcharge and also did not provide the missing tacos. This was a very confusing and frustrating experience.
Basic order accuracy and customer service were completely lacking. This situation should have been handled properly.
Atmosphere: 1
Food: 1
Service: 1
Jaime Aguilar
I went through the drive thru, and they forgot one of my drinks n fries. the person was in a rush, but there was no line behind me. this was the worst I seen this jack n the box ( in san mateo, ca). I don't think I will go back.
Atmosphere: 2
Food: 2
Service: 1
Don Gleeson
They didn't give me any napkins. Maybe they forgot or maybe saving money which can't be much. The double smash burger was good along with the fries. The poweraide didn't taste very good so I ended up throwing that away.
enrique delgadillo
I was about 13 years old when I witnessed Jack getting blown up early 70's I cried, traumatized, It was the family tradition for Dad to come home with a bag of hamburgers for all of us sometimes we got to go with Dad and we got to talk to Jack waiting for us , those were the good times then on TV we witnessed his attempted assassination KABOOM I cried. Only to find out he survived and went undercover for Many years, I was sssoooo happy to see Jack again.
Atmosphere: 5
Food: 5
Service: 5
Chris
Bathroom hadn't been cleaned in decades. Asked employee up front for hand sanitizer and was told they have none. Not safe to eat there. Zero stars.
Atmosphere: 1
Food: 1
Service: 1
Keith Gram
Horrible service, I went there two times today, don’t know why I went back the 2nd time blame me but how every time they forget something, no ketchup on 2 burgers and I went back and they didn’t add cheese to my jumbo jack that I paid for. You’re waiting quite a bit of time for them to get the order wrong.
Atmosphere: 2
Food: 2
Service: 1
P Kim
Nice tacos is in here
Service: 5
Wade Bunn
Spent 35 minutes in the drive-thru last night… super rediculous considering this is fast food. My family and I will never go back. There were two employees taking a break outside with a full lobby and drive thru line. Not sure who manages this place, but it’s sad to see such a poorly managed establishment.
Simon Phichayaphinyo
Service was quick but I got the saddest sourdough jack I’ve ever had.
I worked at Jack's in the box 32 years ago, and I remembered cooked to order, so disappointed that they couldn't even get the sauce right. The receipt had it correct, the jalapeño poppers and egg roll felt as if they had been sitting there for hours.
Atmosphere: 1
Food: 1
Service: 2
Adam Pena
Avoid like the plague, staff are rude
Atmosphere: 1
Food: 1
Service: 1
Ernesto Medrano
Shoutout to the workers that was on shift tonight. They had it ready like the boys dropping in on warzone 🤘🏽
Atmosphere: 5
Food: 5
Service: 5
A Les
I wanted to eat here but I needed to use the restroom first before I got started. They denied giving me the code to use the restroom. They said it was mandatory to purchased before I could get the code. What an ugly way to treat customers. Don't eat here. And don't spend money here. These people are disgusting and atrocious to customers.
Atmosphere: 1
Service: 1
Dohyun David Kim
Asked for diet coke. The office manager who took the order gave me regular coke. I asked for ranch sauce. She said it's in the bag but when I came home there was no ranch. She doesn't seem to listen at all.
Dear residents of San Moteo and everyone who reads this, do not under any circumstances order food from this restaurant, it’s terrible, it’s not just service, it’s a slap in the face of every customer, I’m not talking about the time that They cook, I just wrote it off as one incident and went there again, they lied about the items twice, saying that everything was inside, the second time I checked, asked for sauces, they said that everything was inside, but in fact, there weren't any, then again They convinced me that I was wrong, the service was very bad, plus the food was all cold, I wouldn’t even wish my ill-wishers to come here, a young guy who introduced himself as the manager of this restaurant He is a Latin American with a slender build and many questions are asked about why he even works in the service department. Because to say he hates his customers is putting it mildly. I live in Santa Clarita and go to San Moteo on business trips to compare service there and here. It's like the abyss and the Mariana Trench.
Atmosphere: 1
Service: 1
At 2:04 AM, I ordered two tacos, but I was charged for a regular taco instead. I did not receive the two tacos I ordered, yet I was still charged a higher price.
When I went back immediately to request a refund or correction, they refused to refund the overcharge and also did not provide the missing tacos. This was a very confusing and frustrating experience.
Basic order accuracy and customer service were completely lacking. This situation should have been handled properly.
Atmosphere: 1
Food: 1
Service: 1
I went through the drive thru, and they forgot one of my drinks n fries. the person was in a rush, but there was no line behind me. this was the worst I seen this jack n the box ( in san mateo, ca). I don't think I will go back.
Atmosphere: 2
Food: 2
Service: 1
They didn't give me any napkins. Maybe they forgot or maybe saving money which can't be much. The double smash burger was good along with the fries. The poweraide didn't taste very good so I ended up throwing that away.
I was about 13 years old when I witnessed Jack getting blown up early 70's I cried, traumatized, It was the family tradition for Dad to come home with a bag of hamburgers for all of us sometimes we got to go with Dad and we got to talk to Jack waiting for us , those were the good times then on TV we witnessed his attempted assassination KABOOM I cried. Only to find out he survived and went undercover for Many years, I was sssoooo happy to see Jack again.
Atmosphere: 5
Food: 5
Service: 5
Bathroom hadn't been cleaned in decades. Asked employee up front for hand sanitizer and was told they have none. Not safe to eat there. Zero stars.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, I went there two times today, don’t know why I went back the 2nd time blame me but how every time they forget something, no ketchup on 2 burgers and I went back and they didn’t add cheese to my jumbo jack that I paid for. You’re waiting quite a bit of time for them to get the order wrong.
Atmosphere: 2
Food: 2
Service: 1
Nice tacos is in here
Service: 5
Spent 35 minutes in the drive-thru last night… super rediculous considering this is fast food. My family and I will never go back. There were two employees taking a break outside with a full lobby and drive thru line. Not sure who manages this place, but it’s sad to see such a poorly managed establishment.
Service was quick but I got the saddest sourdough jack I’ve ever had.
Atmosphere: 1
Food: 2
Service: 3
Restaurantji Recommends
I worked at Jack's in the box 32 years ago, and I remembered cooked to order, so disappointed that they couldn't even get the sauce right. The receipt had it correct, the jalapeño poppers and egg roll felt as if they had been sitting there for hours.
Atmosphere: 1
Food: 1
Service: 2
Avoid like the plague, staff are rude
Atmosphere: 1
Food: 1
Service: 1
Shoutout to the workers that was on shift tonight. They had it ready like the boys dropping in on warzone 🤘🏽
Atmosphere: 5
Food: 5
Service: 5
I wanted to eat here but I needed to use the restroom first before I got started. They denied giving me the code to use the restroom. They said it was mandatory to purchased before I could get the code. What an ugly way to treat customers. Don't eat here. And don't spend money here. These people are disgusting and atrocious to customers.
Atmosphere: 1
Service: 1
Asked for diet coke. The office manager who took the order gave me regular coke. I asked for ranch sauce. She said it's in the bag but when I came home there was no ranch. She doesn't seem to listen at all.
Food: 4
Service: 1
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