Starbucks
2292 Bridgepointe Pkwy, San Mateo
(650) 357-1533
Recent Reviews
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Cashier with the turtleneck was super nice and my drink was delicious :)
Atmosphere: 5
Food: 4
Service: 5
Great service!
Atmosphere: 5
Food: 5
Service: 5
Was out walking my dog, and he was really hot. I politely asked for a cup of water to give him, and was told “no, only for paying customers.” And that it was a new policy.
It’s literally just water—I would’ve happily paid, but the attitude was shocking. How can a business have so little heart?
Atmosphere: 1
Food: 1
Service: 1
Excellent customer service
Atmosphere: 5
Service: 5
They stopped serving water
I ordered a flat white. Friendly service.
Atmosphere: 4
Service: 4
Excellent place to crag a cup of joe in a very positive and safe environment. Extremely nice people here Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Great experience and staff
Atmosphere: 5
Food: 5
Service: 5
Great experience, highly recommend this place. Their quality of drinks exceed your average starbucks, and the staff member named Julianna was really nice and efficient at their service.
Atmosphere: 5
Food: 5
Service: 5
Ordered a drink from here and it was good but my biggest complaint is the rude barista. Cold drinks usually come in clear plastic cups, I saw my drink and it was in a hot cup so naturally I asked about it. She looked so pissed I asked 🤣. She looked at me as if I was stupid and bluntly said “ITS ICED.” And I responded with oh you guys just ran out of the other cups? And she just ignored me and walked away. What do you expect though if you give me a hot cup for my iced drink. Crazy. Her name was Julianne as mentioned in the other negative reviews!
After getting some work done, I got thirsty and asked if I could have an iced water. She asked me “did you order something from us?” Like did you already forget how rude you were to me??? Please work on your customer service. It’ll bring you a long way young one.
Atmosphere: 4
Food: 5
Service: 1
Restaurantji Recommends
I came here today Easter Day 4/20/2025 to get a drink, the cashier named Juliana get my order shes not friendly at all I am smiling at her but she never smile back to me, she even make face when I told her put a little caramel drizzle in my drink. But the ambiance there is good and the OTHER employee who made my drink is good and she's really nice and smile bac to me.
Atmosphere: 4
Food: 4
Service: 1
Got a sandwich there tasted like pure lameness
Atmosphere: 4
Food: 1
Service: 5
The service was nice, but it was super busy, and the staff seemed severely backed up. There was only one person making drinks, which caused delays. They really need to do better with scheduling to handle the rush more efficiently.
Terrible customer service. Terrible drinks.
Atmosphere: 1
Food: 1
Service: 1
Messy store, bland and uncomfortable store set up. Please bring back the old statbucks.
Atmosphere: 1
Food: 4
Service: 4
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