The foods are super fresh and in big portions. The place is small and very cozy. So many varieties foods, I got groupon for all you can eat ( totally worth it). The owner is SUPER DUPER FRIENDLY AND NICE. The turn on jazz songs, which make me super relax and feel home. I'm very happy to find this place. The foods are so authentic and yummy. Will get back here again...totally recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Hot Sauce, Classic Hummus, Salads, Hummus, Falafel Wrap, Baklava
Naomi Lifschultz
A pretty small place and not big on ambiance, but the food is decent and reasonably priced and the people who work there are all very nice. Also, for a small place it has a remarkably large selection of menu items.
Atmosphere: 4
Food: 5
Service: 5
Abhi V B
The owner was friendly and they have a wide variety of options. Unfortunately food was not good.
Tried a chicken shawarma wrap. It didn't taste good. Had a bit of a bad stomach upset afterwards. Would not recommend.
Atmosphere: 2
Food: 1
Service: 3
PK Sun
Only giving this 3 stars so they don't buy their way out of taking down low-rated reviews. This place at 1001 park pl in san mateo masquerades as basil thai virtual kitchen and the food is so awful that you'd rather throw your entire order out than ingest any of it - I would call it tasteless but that would be incorrect - it is salty (enough to cause your heart to flutter and kidneys to shut down). It wouldn't be a stretch to say the container it comes in might be tastier than the half cooked food in it. Your brain will want to forget the experience but your tongue won't let you. It's been weeks and I still can't forget. Ugh!
Atmosphere: 3
Food: 3
Service: 3
Salter Liu
This is such a bizarre restaurant. The front desk staff can’t understand English, yet the menu is entirely in English. I ordered a sandwich and soup combo for $13, plus a side salad for $3. Somehow, the cashier couldn’t calculate the total correctly and charged me $25. 😂 I tried explaining in English, but she couldn’t understand me.
She didn’t even provide a spoon with the utensils—how am I supposed to drink soup? On top of that, the food quality was mediocre at best. The soup was basically water and looked nothing like the menu photo, and the meatball sandwich was dry and hard.
To make things worse, I had to wait 20 minutes for my food—just a sandwich and soup! 😂😂
At this point, beyond being disappointed, I’m honestly just confused. What’s going on with this place? Did the owner leave and ask some relatives to run the restaurant in their absence?
—————- a divider here —————-
Ok, a few hour after I post this review, the restaurant owner responded in English and claimed I was ordering in Chinese that took them extra time to understand my order, which is simply not true. Let me clarify the entire situation and explain why I accepted the $25 bill.
When I first ordered (speaking English the entire time), the waitress initially charged me $28. I pointed out the discrepancy and asked her to correct it to $16 because that’s the price listed on the menu: $13 for the sandwich and soup combo, plus $3 for a side (I chose salad). She corrected the bill to $16 but then changed it again to $25.
I wasn’t entirely sure where the extra $9 came from, but since her English was very broken, I was too tired to go through the process of confirming with her a third time. I assumed it might have been a miscommunication, perhaps adding an extra salad or something, and I figured it was fine as long as I received the food.
However, when I got my order, it was only worth $16. This reflects a larger issue: the waitress’s poor English skills are undeniably causing friction in the customer experience, something other reviews have also pointed out.
As for the owner’s comment about “the restaurant view being beautiful,” I honestly don’t see how that has anything to do with food quality or service. It’s confusing and completely illogical. Honestly, I’m not surprised the restaurant is acting strange, given the owner’s bizarre response. Denying and deflecting won’t help your business—apologies and meaningful corrections will.
Atmosphere: 1
Food: 1
Service: 1
Ilya Semin
I came to this restaurant because it was stated that it was halal food, I was upset that it was not. Halal food means using permitted products and the cooking method should be appropriate. Unfortunately, everything was in the worst case scenario.
Atmosphere: 3
Food: 3
Service: 3
Kanwalvir Sidhu
Food was decent. Customer service not good at all. Went on my lunch break and the two workers did not speak any english. It was difficult to order. Experience would have been better if I could communicate with the staff.
Atmosphere: 1
Food: 1
Service: 1
Mitra Mostowfi
Went there at 1pm, ordered Greek salad with kitchen, came in super late when no one else was as there. When it did, nothing was fresh, cucumber and tomatoes were probably two weeks old I couldn’t eat them.
Atmosphere: 1
Food: 1
Service: 1
Cali Living
We visited this place on a weekday evening and it was not busy but for couple food delivery pick up. The staff were friendly and got out to-go ready in about 10 minutes. We got zucchini fries and chicken Shawarma. Both were freshly made and delicious. This is the first time we are visiting this place and we’re very happy. This is not like an actual restaurant. More of a take out place with dining in option available. They also have few outdoor tables for dining.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Green Hot Sauce, Chicken Shawarma
Xiaoxi Wang
slow service. Wait for 1 hour after ordered. Time: Sep 9th around 1pm
5 star. The food is awesome. They made a mistake with my order once and they overcompensated than needed— lovely people lovely shawarma, falafel and baklava !
Food: 5
Service: 5
Joe A
Excellent food, excellent service and highly recommended.
Atmosphere: 5
Food: 5
Service: 5
kanti raja
It's an amazing place with great flavour. Worthy to return
Atmosphere: 5
Food: 5
Service: 5
Dave Ak
I ordered a pick up from doordash, 4 naked bone in wi gs buffalo, sweet potato fries, and a cake. My wings are undercooked and red in the middle
Food: 1
Service: 3
David A
I ordered a pick up from doordash, 4 naked bone in wi gs buffalo, sweet potato fries, and a cake. My wings are undercooked and red in the middle
The foods are super fresh and in big portions. The place is small and very cozy. So many varieties foods, I got groupon for all you can eat ( totally worth it). The owner is SUPER DUPER FRIENDLY AND NICE. The turn on jazz songs, which make me super relax and feel home. I'm very happy to find this place. The foods are so authentic and yummy. Will get back here again...totally recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Green Hot Sauce, Classic Hummus, Salads, Hummus, Falafel Wrap, Baklava
A pretty small place and not big on ambiance, but the food is decent and reasonably priced and the people who work there are all very nice. Also, for a small place it has a remarkably large selection of menu items.
Atmosphere: 4
Food: 5
Service: 5
The owner was friendly and they have a wide variety of options. Unfortunately food was not good.
Tried a chicken shawarma wrap. It didn't taste good. Had a bit of a bad stomach upset afterwards. Would not recommend.
Atmosphere: 2
Food: 1
Service: 3
Only giving this 3 stars so they don't buy their way out of taking down low-rated reviews. This place at 1001 park pl in san mateo masquerades as basil thai virtual kitchen and the food is so awful that you'd rather throw your entire order out than ingest any of it - I would call it tasteless but that would be incorrect - it is salty (enough to cause your heart to flutter and kidneys to shut down). It wouldn't be a stretch to say the container it comes in might be tastier than the half cooked food in it. Your brain will want to forget the experience but your tongue won't let you. It's been weeks and I still can't forget. Ugh!
Atmosphere: 3
Food: 3
Service: 3
This is such a bizarre restaurant. The front desk staff can’t understand English, yet the menu is entirely in English. I ordered a sandwich and soup combo for $13, plus a side salad for $3. Somehow, the cashier couldn’t calculate the total correctly and charged me $25. 😂 I tried explaining in English, but she couldn’t understand me.
She didn’t even provide a spoon with the utensils—how am I supposed to drink soup? On top of that, the food quality was mediocre at best. The soup was basically water and looked nothing like the menu photo, and the meatball sandwich was dry and hard.
To make things worse, I had to wait 20 minutes for my food—just a sandwich and soup! 😂😂
At this point, beyond being disappointed, I’m honestly just confused. What’s going on with this place? Did the owner leave and ask some relatives to run the restaurant in their absence?
—————- a divider here —————-
Ok, a few hour after I post this review, the restaurant owner responded in English and claimed I was ordering in Chinese that took them extra time to understand my order, which is simply not true. Let me clarify the entire situation and explain why I accepted the $25 bill.
When I first ordered (speaking English the entire time), the waitress initially charged me $28. I pointed out the discrepancy and asked her to correct it to $16 because that’s the price listed on the menu: $13 for the sandwich and soup combo, plus $3 for a side (I chose salad). She corrected the bill to $16 but then changed it again to $25.
I wasn’t entirely sure where the extra $9 came from, but since her English was very broken, I was too tired to go through the process of confirming with her a third time. I assumed it might have been a miscommunication, perhaps adding an extra salad or something, and I figured it was fine as long as I received the food.
However, when I got my order, it was only worth $16. This reflects a larger issue: the waitress’s poor English skills are undeniably causing friction in the customer experience, something other reviews have also pointed out.
As for the owner’s comment about “the restaurant view being beautiful,” I honestly don’t see how that has anything to do with food quality or service. It’s confusing and completely illogical. Honestly, I’m not surprised the restaurant is acting strange, given the owner’s bizarre response. Denying and deflecting won’t help your business—apologies and meaningful corrections will.
Atmosphere: 1
Food: 1
Service: 1
I came to this restaurant because it was stated that it was halal food, I was upset that it was not. Halal food means using permitted products and the cooking method should be appropriate. Unfortunately, everything was in the worst case scenario.
Atmosphere: 3
Food: 3
Service: 3
Food was decent. Customer service not good at all. Went on my lunch break and the two workers did not speak any english. It was difficult to order. Experience would have been better if I could communicate with the staff.
Atmosphere: 1
Food: 1
Service: 1
Went there at 1pm, ordered Greek salad with kitchen, came in super late when no one else was as there. When it did, nothing was fresh, cucumber and tomatoes were probably two weeks old I couldn’t eat them.
Atmosphere: 1
Food: 1
Service: 1
We visited this place on a weekday evening and it was not busy but for couple food delivery pick up. The staff were friendly and got out to-go ready in about 10 minutes. We got zucchini fries and chicken Shawarma. Both were freshly made and delicious. This is the first time we are visiting this place and we’re very happy. This is not like an actual restaurant. More of a take out place with dining in option available. They also have few outdoor tables for dining.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Green Hot Sauce, Chicken Shawarma
slow service. Wait for 1 hour after ordered.
Time: Sep 9th around 1pm
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
5 star. The food is awesome. They made a mistake with my order once and they overcompensated than needed— lovely people lovely shawarma, falafel and baklava !
Food: 5
Service: 5
Excellent food, excellent service and highly recommended.
Atmosphere: 5
Food: 5
Service: 5
It's an amazing place with great flavour. Worthy to return
Atmosphere: 5
Food: 5
Service: 5
I ordered a pick up from doordash, 4 naked bone in wi gs buffalo, sweet potato fries, and a cake. My wings are undercooked and red in the middle
Food: 1
Service: 3
I ordered a pick up from doordash, 4 naked bone in wi gs buffalo, sweet potato fries, and a cake. My wings are undercooked and red in the middle
Food: 1
Service: 3
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