Today, April 19, 2025 experience the worst at tea4 in the San Pablo area. I love their squid rings and I waited a whole hour for them to open just to get it before I went home which is a 45 minute drive away. So I ordered online so they can fix it and I wouldn’t have to wait a long time after they open however, this day they did not have the squid rings. So the Manager told me that the squid costed $1.50 more and I would have to pay $1.50 more but when he rang me up he tried to charged me $1.65. I tried to dispute additional charge. It is not my fault that you guys ran out. The Manager then told me somebody forgot to order the rings and they ran out. That’s not my fault. My order was already in and I paid up front with a tip. To make matters worse, they have not made my oolong tea with large Boba. Well, the manager explained to me they do not have any large bobo’s, only the small one and that will take one hour for the large Boba to be available. Now the sign says they open at 11 AM. I waited an hour already why y’all don’t have Boba at 11 AM. Why are the Boba‘s gonna be ready by 12 PM? So then if I want my oolong tea with Large Boba, then I have to compromise again and get the small one. I said to the manager why are you charging me $1.50 when I have to compromise my whole meal. The manager let me know. He’s only doing what he is told to do. Is he don’t charge me $1.50 that take money from him. They are ready to cook my food and brought it up front. All I needed was my drink so because he still insist on I had to pay $1.50 I chose to get my money back. I’m not getting what I order and I left a tip so he rather throw food away or give it to somebody else then to not charge me $1.50 for all the inconvenience. I thought they were the best they went to the bottom. They are not the best to me anymore. Your customer service is terrible. But this is not the worst. He could not even show me proof that he was giving me my money back because the computer would not allow him to do so so I walked away with nothing to eat and no proof of a refund. I’m so disappointed.
mily yy
the bubble tea is amazing and the food there is also pretty good. service a little slow sometimes but I'd say it's worth the wait. recommend the mango royal tea
P N
First to order but last to get our drink
Corey J
Friendly staff and great tea/smoothies!
I B
My first time trying boba tea. The flavor is okay not too sweet. Not a big fan of boba. I wouldn’t mind trying another flavor. The wait time was a little longer than I thought since more people came in after us. Overall, not impressed with the flavor. I would try another flavor though. I always thought boba tea looked good so thats what made me want to try it. I got the mocha milk tea.
Rosy Perez
Excellent service from Leo and his team! We always come in with our daughter Camila and aside from the fact that the entire staff is wonderful towards our daughter they also have the nerve to get our order right every single time! lol we love the staff from the San Pablo location especially our special friend Dai-Lao
robert poet
Great place good bobba
Atmosphere: 5
Food: 5
Service: 5
S. J. W-O
Great lil neighborhood donut and good shoppe. It has been around for over 15+years
Tried the lychee beverage, but it was just ice and syrup mixed, not very satisfying. The boba pearls were soft and chewy, but I think I'll opt for a different drink next time.
Atmosphere: 5
Food: 5
Service: 5
NIKKI BRUCE
I loved this place, the food was fresh, the manager and the employees were respectful and kind, the atmosphere was fresh and clean great job T4.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Passion Fruit, Fried Squid, Pearl
Sunil Lama
They forget to add sugar on my boba . I ask them 30% but I got 0% sugar and I hate the taste of it.
Atmosphere: 2
Food: 1
Service: 2
Lucky Khan
Only problem is order takers should be understandable
Atmosphere: 5
Food: 5
Service: 5
carl
The woman working had terrible attitude. I definitely will not be coming back
Today, April 19, 2025 experience the worst at tea4 in the San Pablo area. I love their squid rings and I waited a whole hour for them to open just to get it before I went home which is a 45 minute drive away. So I ordered online so they can fix it and I wouldn’t have to wait a long time after they open however, this day they did not have the squid rings. So the Manager told me that the squid costed $1.50 more and I would have to pay $1.50 more but when he rang me up he tried to charged me $1.65. I tried to dispute additional charge.
It is not my fault that you guys ran out. The Manager then told me somebody forgot to order the rings and they ran out. That’s not my fault. My order was already in and I paid up front with a tip. To make matters worse, they have not made my oolong tea with large Boba. Well, the manager explained to me they do not have any large bobo’s, only the small one and that will take one hour for the large Boba to be available. Now the sign says they open at 11 AM. I waited an hour already why y’all don’t have Boba at 11 AM. Why are the Boba‘s gonna be ready by 12 PM? So then if I want my oolong tea with Large Boba, then I have to compromise again and get the small one.
I said to the manager why are you charging me $1.50 when I have to compromise my whole meal. The manager let me know. He’s only doing what he is told to do. Is he don’t charge me $1.50 that take money from him. They are ready to cook my food and brought it up front. All I needed was my drink so because he still insist on I had to pay $1.50 I chose to get my money back. I’m not getting what I order and I left a tip so he rather throw food away or give it to somebody else then to not charge me $1.50 for all the inconvenience.
I thought they were the best they went to the bottom. They are not the best to me anymore. Your customer service is terrible. But this is not the worst. He could not even show me proof that he was giving me my money back because the computer would not allow him to do so so I walked away with nothing to eat and no proof of a refund. I’m so disappointed.
the bubble tea is amazing and the food there is also pretty good. service a little slow sometimes but I'd say it's worth the wait. recommend the mango royal tea
First to order but last to get our drink
Friendly staff and great tea/smoothies!
My first time trying boba tea. The flavor is okay not too sweet. Not a big fan of boba. I wouldn’t mind trying another flavor. The wait time was a little longer than I thought since more people came in after us. Overall, not impressed with the flavor. I would try another flavor though. I always thought boba tea looked good so thats what made me want to try it. I got the mocha milk tea.
Excellent service from Leo and his team! We always come in with our daughter Camila and aside from the fact that the entire staff is wonderful towards our daughter they also have the nerve to get our order right every single time! lol we love the staff from the San Pablo location especially our special friend Dai-Lao
Great place good bobba
Atmosphere: 5
Food: 5
Service: 5
Great lil neighborhood donut and good shoppe. It has been around for over 15+years
Atmosphere: 4
Food: 4
Service: 5
Excellent place
Atmosphere: 5
Food: 5
Service: 5
best popcorn chicken ever!
Food: 5
Restaurantji Recommends
Tried the lychee beverage, but it was just ice and syrup mixed, not very satisfying. The boba pearls were soft and chewy, but I think I'll opt for a different drink next time.
Atmosphere: 5
Food: 5
Service: 5
I loved this place, the food was fresh, the manager and the employees were respectful and kind, the atmosphere was fresh and clean great job T4.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Passion Fruit, Fried Squid, Pearl
They forget to add sugar on my boba . I ask them 30% but I got 0% sugar and I hate the taste of it.
Atmosphere: 2
Food: 1
Service: 2
Only problem is order takers should be understandable
Atmosphere: 5
Food: 5
Service: 5
The woman working had terrible attitude. I definitely will not be coming back
Atmosphere: 1
Food: 1
Service: 1
Loading...