I used to come to this location all the time and am sad to say their service has plummeted. I ordered a smoothie, waffle and a pretzel. I then asked if I could please use their restroom as there was a sign posted saying the restroom was for employees only. I wanted to give the employee the opportunity to clarify maybe the sign was there to ward off miscreants etc. No, as a customer purchasing food and beverage I was denied the restroom and when I asked for clarification if the restroom was out of order she stated no, the restroom is reserved for employees only. On top of that the environment was overall unwelcoming. I was not greeted with a friendly welcome when I arrived and the employee seemed annoyed when I was unsure the sizes they had for drinks. They also have signage posted for customers stating that they are not to wait near the counter and to rather wait against the glass wall/door. It was unprofessional and just cold. To top it all off my waffle was smashed and soggy as if it were heated in the microwave instead of toasted (as it should have been). Really disappointed to have to leave a review like this especially form a location I used to love going to so much.
Fernando Gavino
Terrible service experience the black girl did want to take our order she told us to use the kiosk and so you know right behind us was a black man and she took his order and to make it worse she us to move so she could take his order we did not say anything we just placed our order and of course the black man got his order first talk about racism coming from a black Person you would think they would know better and would know that racism is not ok
Atmosphere: 1
Food: 1
Service: 1
S Gilbert
I was hesitant to try this place again b/c the first time I took my mom here and both of our smoothies were almost tasteless. How is strawberry banana mango tasteless? Anyways, figured I’d give them another shot. Well today, the black girl with the blonde hair behind the counter had a visible attitude when I walked in. Looked up but didn’t speak. She’s a perfect example of how to run away good business. Providing good customer service is a must so I happily walked right back out! Won’t be going here again.
Food: 2
Service: 1
Alberto Bravo
Bad attitude when I asked her if I can use the restroom. Stated that the restroom wasn’t working when they didn’t have a sign on the bathroom door.
Atmosphere: 1
Food: 3
Service: 1
christian nicole
THANK YOU GABBY OR GABI & MIGUEL FOR A GREAT SERVICE. Great customer service & even upgraded me to a large just out of generosity! very nice atmosphere!
Yooomomma
The crew that worked between 12:20 & 12:45 pm Great job on the drink
Jennifer Hickerson
Love stopping by here for smoothies (acai super antioxidant is a lifesaver)..staff is friendly and they know my order! Kamani and Chastity were kind and professional, there's another young gentleman that works nights and he's always helpful too. :-)
Group Four
This is beginning to get very frustrating. I come twice a week when I get off work so it’s always around 6/7/8pm and they always say they don’t have juices when I know they’re lying. I ask the manager jessenia or Jessica and she says they have no juices but when I come earlier they always have it. I came late a few times this week around 8:45 and today and the store is always shut down with the lights off when they do not close until 9 online. I think they are denying items because they do not want to make them at a certain time. I have to drive all the way to Rolling hills this is ridiculous.
Atmosphere: 1
Service: 1
simona Windom
Great customer service and good communication skills. Thanks again for your service today.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Watermelon Breeze
simone Windom
Great customer service and good communication skills. Thanks again for your service today.
I came for an Uber order and the employees ignored me...they served people who arrived after me...it took them an hour to serve me and with a bad face
Michael silva
I came in on Thursday last week Jessica was very helpful she recommended the fresh carrot juice and mentioned one of the new bowls and it was absolutely delicious will definitely be returning
Atmosphere: 5
Food: 5
Service: 5
Jacob Honey
The lady in the front Jessica was so nice and helpful served me with a smile keep up the good work guys
Atmosphere: 5
Food: 5
Service: 5
ken s
Poor workers are heavily understaffed. There were 15 customers at one point inside of the tiny store but only 2 employees.
Atmosphere: 2
Food: 4
Service: 3
Ken
Poor workers are heavily understaffed. There were 15 customers at one point inside of the tiny store but only 2 employees.
I used to come to this location all the time and am sad to say their service has plummeted. I ordered a smoothie, waffle and a pretzel. I then asked if I could please use their restroom as there was a sign posted saying the restroom was for employees only. I wanted to give the employee the opportunity to clarify maybe the sign was there to ward off miscreants etc. No, as a customer purchasing food and beverage I was denied the restroom and when I asked for clarification if the restroom was out of order she stated no, the restroom is reserved for employees only. On top of that the environment was overall unwelcoming. I was not greeted with a friendly welcome when I arrived and the employee seemed annoyed when I was unsure the sizes they had for drinks. They also have signage posted for customers stating that they are not to wait near the counter and to rather wait against the glass wall/door. It was unprofessional and just cold. To top it all off my waffle was smashed and soggy as if it were heated in the microwave instead of toasted (as it should have been). Really disappointed to have to leave a review like this especially form a location I used to love going to so much.
Terrible service experience the black girl did want to take our order she told us to use the kiosk and so you know right behind us was a black man and she took his order and to make it worse she us to move so she could take his order we did not say anything we just placed our order and of course the black man got his order first talk about racism coming from a black Person you would think they would know better and would know that racism is not ok
Atmosphere: 1
Food: 1
Service: 1
I was hesitant to try this place again b/c the first time I took my mom here and both of our smoothies were almost tasteless. How is strawberry banana mango tasteless? Anyways, figured I’d give them another shot. Well today, the black girl with the blonde hair behind the counter had a visible attitude when I walked in. Looked up but didn’t speak. She’s a perfect example of how to run away good business. Providing good customer service is a must so I happily walked right back out! Won’t be going here again.
Food: 2
Service: 1
Bad attitude when I asked her if I can use the restroom. Stated that the restroom wasn’t working when they didn’t have a sign on the bathroom door.
Atmosphere: 1
Food: 3
Service: 1
THANK YOU GABBY OR GABI & MIGUEL FOR A GREAT SERVICE. Great customer service & even upgraded me to a large just out of generosity! very nice atmosphere!
The crew that worked between 12:20 & 12:45 pm
Great job on the drink
Love stopping by here for smoothies (acai super antioxidant is a lifesaver)..staff is friendly and they know my order! Kamani and Chastity were kind and professional, there's another young gentleman that works nights and he's always helpful too. :-)
This is beginning to get very frustrating. I come twice a week when I get off work so it’s always around 6/7/8pm and they always say they don’t have juices when I know they’re lying. I ask the manager jessenia or Jessica and she says they have no juices but when I come earlier they always have it. I came late a few times this week around 8:45 and today and the store is always shut down with the lights off when they do not close until 9 online. I think they are denying items because they do not want to make them at a certain time. I have to drive all the way to Rolling hills this is ridiculous.
Atmosphere: 1
Service: 1
Great customer service and good communication skills. Thanks again for your service today.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Watermelon Breeze
Great customer service and good communication skills. Thanks again for your service today.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Watermelon Breeze
Restaurantji Recommends
I came for an Uber order and the employees ignored me...they served people who arrived after me...it took them an hour to serve me and with a bad face
I came in on Thursday last week Jessica was very helpful she recommended the fresh carrot juice and mentioned one of the new bowls and it was absolutely delicious will definitely be returning
Atmosphere: 5
Food: 5
Service: 5
The lady in the front Jessica was so nice and helpful served me with a smile keep up the good work guys
Atmosphere: 5
Food: 5
Service: 5
Poor workers are heavily understaffed. There were 15 customers at one point inside of the tiny store but only 2 employees.
Atmosphere: 2
Food: 4
Service: 3
Poor workers are heavily understaffed. There were 15 customers at one point inside of the tiny store but only 2 employees.
Loading...