Stopped by El Pollo Loco for brunch and had an okay experience overall. The food was decent—flavor was there, but it wasn’t especially memorable this time. Portions were fine and everything was prepared well enough. Service was actually pretty good. Staff were friendly and helpful, and the order came out in a reasonable amount of time, which definitely helped the experience. The atmosphere was nothing special. It was okay for a quick stop, but not somewhere you’d want to hang out for long. Clean enough, just very basic. Overall, it’s an average visit. Good if you’re craving something quick and familiar, but there’s room for improvement. I’d come back, just not rushing.
Atmosphere: 2
Food: 3
Service: 4
Amanda Kilroe
So happy to have el pollo loco today, they highlight of any trip to California. Really bummed this location doesn’t have the salsa bar but we live in a post COVID world.
Staff was really. Ice and the chicken was delicious.
Atmosphere: 5
Food: 5
Service: 5
Anne-Marie Bolduc
They forgot half our meal! And now they are closed. Thankfully someone answered when I called to complain about our missing food. However that really doesn't help with dinner this evening. #alwayscheckthebag
Service: 1
PASTOR Gonzalez Gonzalez
Gracias pollo loko
Atmosphere: 5
Food: 5
Service: 5
Gaby Vazquez
Driver cancelled my order without letting me know, called El Pollo Loco and they denied to take my order or even refund my money back, Customer service and management where very rude, I do recommend another location but no San Rafael for sure!!! one start is more that they deserve!!
Service: 1
whopchui
Great food
Atmosphere: 3
Food: 5
Service: 5
Stephanie Aisha
Menu was simple to read.
Angelo Salvador
Did drive-thru order around 8:30pm. It’s good enough for fast-food.
Atmosphere: 4
Food: 5
Service: 5
Cynthia Holland
I asked for salt at the drive-up window. The lady asked me three times what I wanted. Then she laughed at me. I'm elderly and I didn't have my dentures in because I was anticipating I was going to eat, and disabled. I can only assume she was discriminating against me because of my teeth, at least that's what it felt like and my only way of concluding why she treated me so utterly disrespectful! This is so contrary to the wonderful service I get to Folsom location there are the girls are always so sweet to me always give me my salt because they know me. I find this reverse discrimination to be somewhat common here in San Rafael where it's primarily a Hispanic community. If you're white you're treated with disdain.
Good service, they communicate all the promotions, and the new dishes in general, everything is very good, thank you
Atmosphere: 5
Food: 5
Service: 5
Gerson De Leon
Very good service and the chicken tastes good
Atmosphere: 5
Food: 5
Service: 5
Wes Harris
Bawk bawk! ? I strutted my feathers over to El Pollo Loco, and let me tell you, this place really knows how to treat a chicken right! Sure, the location isn’t the best—kinda tucked away in a spot you might miss if you’re not paying attention—but hey, at least there’s good parking! I didn’t have to flap my wings too far to find a spot.
The menu? Oh, it’s like a clucker’s paradise! So many tasty meals and sides to peck at, from juicy chicken (sorry, cousins) to delicious mac and cheese that’s so creamy it’ll make your feathers curl. The food’s not just tasty; it’s good quality too—way better than those pricey Chipotle burritos. Plus, it’s all pretty easy on the beak, price-wise.
But, uh, can we talk about those weird stairs at the entrance? First, you go up, then immediately back down again. What’s up with that? It’s like someone was playing a prank on us chickens. Still, I didn’t let it ruffle my feathers too much.
Overall, I’d definitely scratch around here again. It’s a cluckin’ good place to fill up your belly without emptying your wallet! ??
Atmosphere: 5
Food: 4
Service: 5
Rich Kenney
Good spot for lunch
Atmosphere: 4
Food: 4
Service: 4
Chanel El Kamraoui
This place gave me food poisoning. I ordered the toastado salad bowl. I was sick for 4 days. The department of Health needs to inspect this place. Something is not right. The ratings will go down and customers will be lost. What's not going to continue happening is this restaurant getting customers sick. This specific location gets an "F" as their grade of bad business. I warn all customers to GO TO A DIFFERENT LOCATION for the sake of your health. They will violate your trust. Owner of the restaurant, don't waste your time replying back to me. This location needs to go out of business just as Wendy's did. I WILL NEVER EAT HERE AGAIN.
Stopped by El Pollo Loco for brunch and had an okay experience overall. The food was decent—flavor was there, but it wasn’t especially memorable this time. Portions were fine and everything was prepared well enough.
Service was actually pretty good. Staff were friendly and helpful, and the order came out in a reasonable amount of time, which definitely helped the experience.
The atmosphere was nothing special. It was okay for a quick stop, but not somewhere you’d want to hang out for long. Clean enough, just very basic.
Overall, it’s an average visit. Good if you’re craving something quick and familiar, but there’s room for improvement. I’d come back, just not rushing.
Atmosphere: 2
Food: 3
Service: 4
So happy to have el pollo loco today, they highlight of any trip to California. Really bummed this location doesn’t have the salsa bar but we live in a post COVID world.
Staff was really. Ice and the chicken was delicious.
Atmosphere: 5
Food: 5
Service: 5
They forgot half our meal! And now they are closed. Thankfully someone answered when I called to complain about our missing food. However that really doesn't help with dinner this evening.
#alwayscheckthebag
Service: 1
Gracias pollo loko
Atmosphere: 5
Food: 5
Service: 5
Driver cancelled my order without letting me know, called El Pollo Loco and they denied to take my order or even refund my money back, Customer service and management where very rude, I do recommend another location but no San Rafael for sure!!! one start is more that they deserve!!
Service: 1
Great food
Atmosphere: 3
Food: 5
Service: 5
Menu was simple to read.
Did drive-thru order around 8:30pm. It’s good enough for fast-food.
Atmosphere: 4
Food: 5
Service: 5
I asked for salt at the drive-up window. The lady asked me three times what I wanted. Then she laughed at me. I'm elderly and I didn't have my dentures in because I was anticipating I was going to eat, and disabled. I can only assume she was discriminating against me because of my teeth, at least that's what it felt like and my only way of concluding why she treated me so utterly disrespectful!
This is so contrary to the wonderful service I get to Folsom location there are the girls are always so sweet to me always give me my salt because they know me.
I find this reverse discrimination to be somewhat common here in San Rafael where it's primarily a Hispanic community. If you're white you're treated with disdain.
Atmosphere: 1
Food: 1
Service: 1
Good place to shop.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good service, they communicate all the promotions, and the new dishes in general, everything is very good, thank you
Atmosphere: 5
Food: 5
Service: 5
Very good service and the chicken tastes good
Atmosphere: 5
Food: 5
Service: 5
Bawk bawk! ? I strutted my feathers over to El Pollo Loco, and let me tell you, this place really knows how to treat a chicken right! Sure, the location isn’t the best—kinda tucked away in a spot you might miss if you’re not paying attention—but hey, at least there’s good parking! I didn’t have to flap my wings too far to find a spot.
The menu? Oh, it’s like a clucker’s paradise! So many tasty meals and sides to peck at, from juicy chicken (sorry, cousins) to delicious mac and cheese that’s so creamy it’ll make your feathers curl. The food’s not just tasty; it’s good quality too—way better than those pricey Chipotle burritos. Plus, it’s all pretty easy on the beak, price-wise.
But, uh, can we talk about those weird stairs at the entrance? First, you go up, then immediately back down again. What’s up with that? It’s like someone was playing a prank on us chickens. Still, I didn’t let it ruffle my feathers too much.
Overall, I’d definitely scratch around here again. It’s a cluckin’ good place to fill up your belly without emptying your wallet! ??
Atmosphere: 5
Food: 4
Service: 5
Good spot for lunch
Atmosphere: 4
Food: 4
Service: 4
This place gave me food poisoning. I ordered the toastado salad bowl. I was sick for 4 days. The department of Health needs to inspect this place. Something is not right. The ratings will go down and customers will be lost. What's not going to continue happening is this restaurant getting customers sick. This specific location gets an "F" as their grade of bad business. I warn all customers to GO TO A DIFFERENT LOCATION for the sake of your health. They will violate your trust. Owner of the restaurant, don't waste your time replying back to me. This location needs to go out of business just as Wendy's did. I WILL NEVER EAT HERE AGAIN.
Atmosphere: 1
Food: 1
Service: 1
Loading...