I have NO idea why this place has such good ratings. We were beyond disappointed with the cake we got. We had high hopes and unfortunately they were not met.
We did the cake tasting which tasted great!! We were excited and fell in love with the Princess cake flavor. It wasn’t too sweet and had a jam that was slightly tart and just made the cake so good. We discussed the design I wanted. I showed him multiple pictures of design and multiple pictures of the color I wanted. He asked for a color swatch and i got him one. I also got a cake topper which I was happy with. We opted for the Strawberry Champagne, princess, and chocolate kahlua flavors
Then it all went downhill. The communication was TERRIBLE! I was getting so frustrated but we still remembered how good the cake tasted so we pushed forward and gave him the benefit of the doubt. I dropped off my cake topper in the store mailbox because he was not available for me to drop it off otherwise. He told me he would tell me once he received it and days went by and I emailed him everyday asking if he could just confirmed he got the cake topper and finally after 5-6 days he responded.
Come the wedding day when i saw the cake i almost cried. It was so sloppy, the edges and paint looked like a child made it. I told myself it was okay, at least it would taste good.
Tell me why they had the Chocolate flavor, the strawberry flavor and a vanilla flavor!? We didn’t even order Vanilla!! Not only that- it was way too sweet! The ONE thing i did not want. The WORST part was I had wanted dusty blue, the cake was a turquoise blue and he used SO much food coloring everyone’s mouths turned blue! I was horrified. Not only did the cake look like it was made by a child, all the guests look like they were at a kids birthday party. We had our wedding at the Palace hotel- this wasn’t supposed to be an informal wedding, and I had all my guests leave with blue mouths. I was embarrassed and the cake didn’t even taste good or was the flavor we wanted. All around terrible!
Food: 1
Service: 1
Porsha L
Krumbs Cakes was our wedding cake baker through our wedding venue, Stonetree by Wedgewood. We did half chocolate cake and half strawberry short cake. Absolutely delicious and our guests devoured it.
Atmosphere: 5
Food: 5
Service: 5
Ben Porter
Carol, Christian and team did an amazing job on the Alice in Wonderland cake I had made for GF's themed birthday / tea party. Carol got back to me promptly a couple weeks before the party and we chatted over concept ideas and price (ended up being $90 for cake that served eight, which was less than I expected). She promptly sent me an email with some creative directions and sample art. The vanilla, butterscotch and buttercream frosting cake turned out beautifully and deliciously. It's a little less sweet than typical American cake which was a positive. Overall extremely pleased with the experience and will definitely return.
Dietary restrictions: Gluten-free available
Atmosphere: 5
Food: 5
Service: 5
Anna Gather
We absolutely loved the experience we had at Christian's shop! One of the highlights was being able to do an actual tasting. It felt more like an intimate gathering than a typical shopping experience, which made it all the more special. The smaller, cozier space of the shop created a quaint and homey atmosphere that was inviting and comfortable.
I was particularly impressed by the personal touch in all of our communications. Christian took the time to get to know us, listening to our preferences and making thoughtful suggestions based on what we liked. His professionalism was evident throughout the process. It really set the tone for a seamless experience.
What stood out most was the palpable passion that Christian has for his craft. You could feel it in every detail, from how he prepared the samples to the way he spoke about the flavors and combinations. It was clear that this isn’t just a job for him; it's a true labor of love. This enthusiasm made us feel excited and confident about our choices.
Additionally, I was thrilled with how Christian took our custom requests without any hesitation. He listened carefully to our needs and nailed exactly what we were hoping for! It was so refreshing to work with someone who genuinely wanted to accommodate our vision.
Overall, the combination of a charming environment, personalized service, and Christian’s evident passion made for a delightful experience that we will always cherish. I would highly recommend visiting his shop to anyone looking for not just great products, but also a wonderful, heartwarming experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Timothy Hall
I can't rave enough about my experience with Krumbs Cakes. They bent over backward to provide a gorgeous cake for my wife's recent birthday. The decorations were stunningly beautiful, and every aspect, from the moist vanilla cake, to the delectably rich chocolate ganache, and the superbly sweet Italian buttercream was delicious. I can't wait to order my next cake from Krumbs!
Atmosphere: 5
Food: 5
Service: 5
Jyll Johnstone
The best gluten-free and creative cakes I have ever encountered. I mean it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Micah Shin
Christian's cake was a major highlight of our big night. I wish I had a picture to show but the photographer needs a couple weeks to process the photo evidence.
Cake tasting was fun and easy and the final result was the best cake we've ever seen (and eaten). My husband and I have nothing but the best to say about Krumbs Cakes.
We will definitely be ordering more cakes in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Krista Hallisy
The cake was perfect! Christian was a joy to work with, and he hit every box we wanted for our wedding cake. Would highly recommend this company to anyone!
Christian's cake was a major highlight of our big night. I wish I had a picture to show but the photographer needs a couple weeks to process the photo evidence.Cake tasting was fun and easy and the final result was the best cake we've ever seen (and eaten). My husband and I have nothing but the best to say about Krumbs Cakes.We will definitely be ordering more cakes in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Krista Edenfield
The cake was perfect! Christian was a joy to work with, and he hit every box we wanted for our wedding cake. Would highly recommend this company to anyone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Emily Arazawa
Krumbs Cakes my wedding cake a little while ago and I cannot believe I’m just getting to review them! It was delicious and everything I could have asked for. I made my order very clear and straightforward, they delivered beyond compare. I highly recommend this bakery for any of your sweet tooth needs!
Ricardo Rivera
Customer service was friendly and helpful. Cake tasted great, have gone to Krumbs for special birthday milestones.
I have NO idea why this place has such good ratings. We were beyond disappointed with the cake we got. We had high hopes and unfortunately they were not met.
We did the cake tasting which tasted great!! We were excited and fell in love with the Princess cake flavor. It wasn’t too sweet and had a jam that was slightly tart and just made the cake so good. We discussed the design I wanted. I showed him multiple pictures of design and multiple pictures of the color I wanted. He asked for a color swatch and i got him one. I also got a cake topper which I was happy with. We opted for the Strawberry Champagne, princess, and chocolate kahlua flavors
Then it all went downhill. The communication was TERRIBLE! I was getting so frustrated but we still remembered how good the cake tasted so we pushed forward and gave him the benefit of the doubt. I dropped off my cake topper in the store mailbox because he was not available for me to drop it off otherwise. He told me he would tell me once he received it and days went by and I emailed him everyday asking if he could just confirmed he got the cake topper and finally after 5-6 days he responded.
Come the wedding day when i saw the cake i almost cried. It was so sloppy, the edges and paint looked like a child made it. I told myself it was okay, at least it would taste good.
Tell me why they had the Chocolate flavor, the strawberry flavor and a vanilla flavor!? We didn’t even order Vanilla!! Not only that- it was way too sweet! The ONE thing i did not want. The WORST part was I had wanted dusty blue, the cake was a turquoise blue and he used SO much food coloring everyone’s mouths turned blue! I was horrified. Not only did the cake look like it was made by a child, all the guests look like they were at a kids birthday party. We had our wedding at the Palace hotel- this wasn’t supposed to be an informal wedding, and I had all my guests leave with blue mouths. I was embarrassed and the cake didn’t even taste good or was the flavor we wanted. All around terrible!
Food: 1
Service: 1
Krumbs Cakes was our wedding cake baker through our wedding venue, Stonetree by Wedgewood. We did half chocolate cake and half strawberry short cake. Absolutely delicious and our guests devoured it.
Atmosphere: 5
Food: 5
Service: 5
Carol, Christian and team did an amazing job on the Alice in Wonderland cake I had made for GF's themed birthday / tea party. Carol got back to me promptly a couple weeks before the party and we chatted over concept ideas and price (ended up being $90 for cake that served eight, which was less than I expected). She promptly sent me an email with some creative directions and sample art. The vanilla, butterscotch and buttercream frosting cake turned out beautifully and deliciously. It's a little less sweet than typical American cake which was a positive. Overall extremely pleased with the experience and will definitely return.
Dietary restrictions: Gluten-free available
Atmosphere: 5
Food: 5
Service: 5
We absolutely loved the experience we had at Christian's shop! One of the highlights was being able to do an actual tasting. It felt more like an intimate gathering than a typical shopping experience, which made it all the more special. The smaller, cozier space of the shop created a quaint and homey atmosphere that was inviting and comfortable.
I was particularly impressed by the personal touch in all of our communications. Christian took the time to get to know us, listening to our preferences and making thoughtful suggestions based on what we liked. His professionalism was evident throughout the process. It really set the tone for a seamless experience.
What stood out most was the palpable passion that Christian has for his craft. You could feel it in every detail, from how he prepared the samples to the way he spoke about the flavors and combinations. It was clear that this isn’t just a job for him; it's a true labor of love. This enthusiasm made us feel excited and confident about our choices.
Additionally, I was thrilled with how Christian took our custom requests without any hesitation. He listened carefully to our needs and nailed exactly what we were hoping for! It was so refreshing to work with someone who genuinely wanted to accommodate our vision.
Overall, the combination of a charming environment, personalized service, and Christian’s evident passion made for a delightful experience that we will always cherish. I would highly recommend visiting his shop to anyone looking for not just great products, but also a wonderful, heartwarming experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
I can't rave enough about my experience with Krumbs Cakes. They bent over backward to provide a gorgeous cake for my wife's recent birthday. The decorations were stunningly beautiful, and every aspect, from the moist vanilla cake, to the delectably rich chocolate ganache, and the superbly sweet Italian buttercream was delicious. I can't wait to order my next cake from Krumbs!
Atmosphere: 5
Food: 5
Service: 5
The best gluten-free and creative cakes I have ever encountered. I mean it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Christian's cake was a major highlight of our big night. I wish I had a picture to show but the photographer needs a couple weeks to process the photo evidence.
Cake tasting was fun and easy and the final result was the best cake we've ever seen (and eaten). My husband and I have nothing but the best to say about Krumbs Cakes.
We will definitely be ordering more cakes in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
The cake was perfect! Christian was a joy to work with, and he hit every box we wanted for our wedding cake. Would highly recommend this company to anyone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Krumbs Cakes came highly recommended. We went in for a tasting for our wedding. I had prefilled an online form with our request prepared to have a sweet time with my groom-to-be. When we arrived for our appointment, they were not expecting us. Miscommunication on their end. I was hoping for a special experience. The person who did the tasting did her best to accommodate considering the miscommunication, which we appreciated.We had a Spanish-themed wedding and requested a ruffle around a three tier cake with one inch polka dots (I showed photos).In order to create the look we wanted for the cake, we needed to go with a fondant icing. Krumb's standard fondant is made with marshmallows. We asked if the gelatin in their marshmallows is vegetarian, they needed to get back to us on that. (Gelatin is made from pig bones. We are vegetarians.) In order to have a vegetarian fondant made for our cake, we were charged an additional $50. I was considering a buttercream frosting per our wedding planner, but it would not create the look we were wanting.When the cake arrived at our wedding, the ruffle was beautiful but the one inch polka dots, were tiny white pearls evenly spaced in a pattern, not what I requested and shared on the form and in my inspiration images.The vanilla cake with raspberry filling tasted amazing (minus the fondant).Our wedding day was beautiful. The cake looked beautiful (our florist crowed the cake with a cascade of gorgeous flowers), it was delivered on time and we all got to enjoy it. The fondant and pearls were not going to change our joy. However, the communication challenges impacted our rating for this review.Photo ©2022 Olivia Smartt Photography San Francisco
Atmosphere: 3
Food: 4
Service: 3
The best custom cakes in Marin!
Restaurantji Recommends
Great Place !!!
Atmosphere: 5
Food: 5
Service: 5
Christian's cake was a major highlight of our big night. I wish I had a picture to show but the photographer needs a couple weeks to process the photo evidence.Cake tasting was fun and easy and the final result was the best cake we've ever seen (and eaten). My husband and I have nothing but the best to say about Krumbs Cakes.We will definitely be ordering more cakes in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
The cake was perfect! Christian was a joy to work with, and he hit every box we wanted for our wedding cake. Would highly recommend this company to anyone!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Krumbs Cakes my wedding cake a little while ago and I cannot believe I’m just getting to review them! It was delicious and everything I could have asked for. I made my order very clear and straightforward, they delivered beyond compare. I highly recommend this bakery for any of your sweet tooth needs!
Customer service was friendly and helpful. Cake tasted great, have gone to Krumbs for special birthday milestones.
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