I don't normally post reviews about sub-par experiences, but wanted to share this because I think the quality of service/execution was so abysmal here. I ordered a sandwich on Doordash after I saw this place had good reviews online.
The sandwich I got was honestly pretty disgraceful. I'm giving 2-stars because it was still edible (nothing rotten, no hairs, tasted average) so I don't think doing 1-star is fair (there's a reason reviews have 1-5 stars, so I hate when people treat it like a binary "good" is 5-star and "bad" is always 1-star).
You can see the attached images. Photo on doordash app shows a completely different sandwich in terms of amount of turkey. What was delivered was crazy. Especially considering this was a $15+ sandwich. Skimping on the turkey was one thing though, looking inside the sandwich, you can see how little care went into making it.
I even paid $1 extra for cheese, and another $1 extra for avocado. You can see the small half of a piece of cheese they put onto the entire half of the sandwich which barely covers it, and then even more crazy is the 1 slice of pickle and tomato.
I know Doordash isn't actually going to likely contact the restaurant about this, despite my letting them know I actually feel like this was false advertising looking at the photo of their $15+ turkey sandwich and the amount of turkey vs. what I got. So that's why I'm leaving this review here.
To the business owner: I'll happily remove this review if you can acknowledge that this is just a ridiculous way to run a business and serve customers and you won't do this type of thing to other people in the future.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Turkey Sandwich
Jennifer Adoline
I was stoked to see real thick bacon on my sandwich !! I will definitely grab lunch here again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich
Conrad Raymond
I work in the area, go here everyday for coffee and food. Great selections and awesome staff.
Dylan Dixon
Always fast and delicious, the best lunch spot in San Rafael.
Grant Shapiro
Breakfast sandwich is amazing!
josue
Great service. Delicious signature sandwiches
Raj Sabhlok
Pretty good sandwich but would a smile hurt? Grumpy employees
Mark Boelter
Pastrami was great but don’t expect any kind of welcoming service. Got my order wrong and acted like it was my fault. Made it clear that I was inconveniencing them by ordering some lunch. Make sure you bring a smile that the staff can borrow.
Ed
Nice sandwiches but no ice or restrooms.
Xaundra Hutchins
The sand which and cold Mac salad was freaking amazing! Best sandwiches I ever had ! The bread was sooo good !!!! Customer service could be better
Love this place! Sandwiches always on point. Friendly owner. Prompt service.
Edward Ayoub
Nice sandwiches but no ice or restrooms.
Xaundra Washington
The sand which and cold Mac salad was freaking amazing! Best sandwiches I ever had ! The bread was sooo good !!!! Customer service could be better
M A
Really weak amount of meat for a $10 sandwich, picture says it all. Also the roast beef seemed low quality, it was rubbery like bologna. The staff was nice and the rest of the sandwich was fine, and I guess they do free delivery which is generous, but the amount of meat needs to be doubled at LEAST. I'm not exaggerating when I say I've never gotten a sub with this little meat in my life. Raise the prices by a dollar if you have to, but I would not come back how they currently are.
I don't normally post reviews about sub-par experiences, but wanted to share this because I think the quality of service/execution was so abysmal here. I ordered a sandwich on Doordash after I saw this place had good reviews online.
The sandwich I got was honestly pretty disgraceful. I'm giving 2-stars because it was still edible (nothing rotten, no hairs, tasted average) so I don't think doing 1-star is fair (there's a reason reviews have 1-5 stars, so I hate when people treat it like a binary "good" is 5-star and "bad" is always 1-star).
You can see the attached images. Photo on doordash app shows a completely different sandwich in terms of amount of turkey. What was delivered was crazy. Especially considering this was a $15+ sandwich. Skimping on the turkey was one thing though, looking inside the sandwich, you can see how little care went into making it.
I even paid $1 extra for cheese, and another $1 extra for avocado. You can see the small half of a piece of cheese they put onto the entire half of the sandwich which barely covers it, and then even more crazy is the 1 slice of pickle and tomato.
I know Doordash isn't actually going to likely contact the restaurant about this, despite my letting them know I actually feel like this was false advertising looking at the photo of their $15+ turkey sandwich and the amount of turkey vs. what I got. So that's why I'm leaving this review here.
To the business owner: I'll happily remove this review if you can acknowledge that this is just a ridiculous way to run a business and serve customers and you won't do this type of thing to other people in the future.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Turkey Sandwich
I was stoked to see real thick bacon on my sandwich !! I will definitely grab lunch here again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich
I work in the area, go here everyday for coffee and food. Great selections and awesome staff.
Always fast and delicious, the best lunch spot in San Rafael.
Breakfast sandwich is amazing!
Great service. Delicious signature sandwiches
Pretty good sandwich but would a smile hurt? Grumpy employees
Pastrami was great but don’t expect any kind of welcoming service. Got my order wrong and acted like it was my fault. Made it clear that I was inconveniencing them by ordering some lunch. Make sure you bring a smile that the staff can borrow.
Nice sandwiches but no ice or restrooms.
The sand which and cold Mac salad was freaking amazing! Best sandwiches I ever had ! The bread was sooo good !!!! Customer service could be better
Restaurantji Recommends
Very rich and friendly
Love this place! Sandwiches always on point. Friendly owner. Prompt service.
Nice sandwiches but no ice or restrooms.
The sand which and cold Mac salad was freaking amazing! Best sandwiches I ever had ! The bread was sooo good !!!! Customer service could be better
Really weak amount of meat for a $10 sandwich, picture says it all. Also the roast beef seemed low quality, it was rubbery like bologna. The staff was nice and the rest of the sandwich was fine, and I guess they do free delivery which is generous, but the amount of meat needs to be doubled at LEAST. I'm not exaggerating when I say I've never gotten a sub with this little meat in my life. Raise the prices by a dollar if you have to, but I would not come back how they currently are.
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