Mountain Mike's Pizza
2100 4th St, San Rafael
(415) 454-4300
Recent Reviews
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Great pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Best pizza in town
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Salad Bar
Pizza is good, but don't expect to get it within the estimated delivery time....always 40+ mins late...
Atmosphere: 3
Food: 4
Service: 3
Ariana was wonderful great customer service and food!! Can’t wait to come back!
Atmosphere: 4
Food: 5
Service: 4
Despite the appetizing pictures on their site , it is really awful pizza. 2 mediums at $80 and they were burnt with sparse toppings. You would be much better off just getting a frozen pizza at a supermarket.
Food: 1
Service: 1
Picked up takeout pizza and noticed in multiple spots the pepperoni had not a casing but some kind of plastic/elastic (think elastic hairband). I hate to think how much of this plastic we ingested.
Atmosphere: 2
Food: 1
Ordered a pepperoni pizza, add pineapple (doordash). The pizza arrived with no pepperoni, only pineapple. I called and asked if they could remake it and I'd drive down. The woman I spoke with started FIGHTING with me saying that the “order showed a pepperoni pizza with a note saying no pepperoni”. I told her I didn't write any note when I ordered, and that doesn't even make sense.. selecting a pepperoni pizza and saying no pepperoni? Again, I reiterated that I'd bring the pizza back if they could just remake it. She refused the request to remake it and repeated multiple times (talking over me too) that the receipt said no pepperoni. Thankfully a man got on the phone and apologized for the miscommunication, and said they'd remake it.
My friend brought the pizza back and the woman barely acknowledged her, and said that she very forcefully grabbed the pizza box from her as she handed it to her. And when the new pizza was ready, the only thing the woman said to my friend as she handed it over was “bye”.
The way the woman spoke to me and handled this situation is enough for us to never order from this location again.
One of the worst customer service experiences I've had in a long time. I don’t think I’ve ever left a Google review but she was so incredibly offputting that I want to warn others.
I appreciate the man that handled the situation the right way, and that being said, the pizza was delicious! I love that they use tiny pepperonis
Food: 4
Service: 1
Himalayan pizza was a real treat, enjoyed till the last bite. And the salad bar was amazing as well
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad Bar, The Everest
2 male employees or friends of stared and talked about me as I politely placed my order. They were at a table but hold on. I waited at a corner table to avoid it but still got it. It was rude and became creepy. Then, the order taker went and hugged one of them and chatted. I went to my car and scrolled while waiting. The creep or employee and order taker also came out and stood by a truck. I looked up after a few minutes and the employee or friend of was staring at me straight on while leaning back on the truck. I went in to get my food and the energy from the kitchen was hateful. I looked back and he was still staring at me with an evil look. I thanked the server for my food and he said nothing and went and sat with the other employees or friends of. I left & threw the food in the trash. That was my second and obviously last time. The first time, the order taker had such an attitude that the white guy tried to cover it up with stellar service. Thank you, for the reminder not to get junk food. Its sometimes served by junk people. I hope you get into a higher vibe so you don’t take your stuff out on people who politely pay for food while minding their own business. Inexcusable, gross, criminal behavior. I almost called the police for your unsafe and uncalled for behavior.
Atmosphere: 1
Food: 1
Service: 1
Homeless person cooking. Seems unsanitary when they wear the same dirty clothes and you see them in sr and at this store working.
The parking lot is a serious issue. Employees as well as other businesses customers take up all the parking so that drivers and customers of these stores can’t use it. Disgusting
Restaurantji Recommends
You don’t want business, okay. Don’t expect to stay in business, then. 12:15 on a Friday, I walk in. No buffet set up. Nobody up front. Ring the bell. Someone in back making a pizza while yakking on the phone looks up, then goes back to working on the pizza and yakking. Not even a, “be right there.” Clearly you don’t want to serve customers. I’ll go elsewhere. Your loss, not mine.
Prices and wait time is high.
Atmosphere: 3
Food: 3
Service: 3
Always a good idea!!
Food: 5
Recommended dishes: Wings
Placed an order online, and was given a delivery time of 6:03. At 6:10, I checked my email to confirm my order and had not received confirmation. Decided I must've not completed my order and decided to do something else for dinner.
At 6:30 I get a call from my delivery driver stating he just pulled up but is not sure what house. First time that's occurred, but OK, i guided him.
Pizza was lukewarm
Half hour late
No notification
Late , late always.?
Atmosphere: 3
Food: 1
Service: 1
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