Terrible stomach cramps, gas and diariah after their milk shake. I generally consume lots of milk, cream and cheese so not lactose intolerant. I had half of one of their milkshakes with my meal yesterday and assumed my symptoms where from the meal. I had the other half of the milkshake today and within 30 minutes was in agony. Definitely the milkshake.
Robert Nguyen
Sometimes you just want dessert. They truly do have 31 flavors to choose from. Delicious ice cream. They also have sherbet, vegan and traditional flavors.
Atmosphere: 4
Food: 5
Service: 5
Ariel Lopez
Ice cream tasted fine, but the location looked run down and kind of dirty inside.
Atmosphere: 1
Food: 4
Service: 4
LKA M
This location is disgusting. Looks like baskin Robbin’s had such low standards. The place is dirty. The ice cream is either melted or has ice. Floors are dirty . Also their hours are incorrect on Google. They close at 9pm not at 10pm. Little care for this store. They still have the Covid set up register. Whoever is running this place shouldn’t.
Atmosphere: 1
Food: 1
Service: 2
Katy L
Extremely terrible customer service. I ordered a photo cake online to this store because it was closest to where I was. I ordered for pick up at 1pm on May 3rd. This cake came out to about 75$. When I went to go pick it up, she showed me the cake. There was a black mark over part of the photocake. I asked what that was. She said “the printer smudged it. Okay….. I asked if they can fix it. She said no the printer left a mark. How is that my issue??? She did not offer any consolation. I was already not able to wait and the blue part I requested looked horrific. I will never be returning and will tell people not to order any cakes from Baskin Robbins. Honestly terrible service overall. No greeting when entering the establishment either.
Recommended dishes: Birthday Cake
Madison Hartman
Tonight while trying to purchase a cake the credit card machine gave an error code that said “COMM_ERROR.” After trying to check out the first time, I let the employee know exactly what the machine said, and she had me try it again. It said the same thing and I explain to her exactly letter by letter, including the “_” what the machine was saying, and that it was not saying “declined”and that I didn’t know what “COMM_ERROR” meant. We tried 3 different times with different cards and I gave the same error code. The employee then walked away to call someone, I presume the manager, to ask them about the situation. I was standing there for several minutes with no help. Eventually a different employee rang up a different customer and the machine worked. The employee who had been helping me came back and said that since the machine had just worked it must be that my card had “insufficient funds” and that if I wanted to I could pay with a different card or cash. I let them know I had tried multiple cards and reminded them the machine did not say “declined.” We tried one more time and it worked. I left pissed. After I left it took me all of 30 seconds to Google what “COMM_ERROR” meant.“I. “Comm Error” – Stands for communication error and is by far the most common issue that you will face. The credit card terminal communicates in two ways. It sends out a signal to the bank which includes the amount of the transaction, etc. The bank authorizes these funds and sends a signal back to the terminal to say “Approved” or “Declined.” If a communication error happens on the way to the bank or on the way back, it will say “Comm Error.”“A. It is normal and to be expected for a new merchant processing over a phone line to receive this error once or twice in the first couple weeks. Always instruct the merchant to unplug the terminal, wait a few seconds, and plug it back in. This will be a temporary fix 95% of the time.” The article goes on but you can get the point that the error stems from the machine not being able to communicate with the bank do to a connection or internet issue on the businesses end.The manager or employee could have easily resolved this by doing a quick Google search like I did. But instead the employee 1) never bothered to come out from behind the counter to look at what the machine said 2) didn’t listen to me when I told her it was a communication error and not a declined payment and lastly and most importantly 3) BLAMED AND INSULTED ME for something that was a problem with their machine and their technology.Would love to give 0/5 stars. Not a fan of get insulted for something that’s 100% on the business and not me.
Alfredo Ramirez
I ordered a mint and chip shake and I looked at it as white, when I tried it it tasted like pure milk, in fact above I saw the milk that they added too much. I have been buying the same thing for more than 6 years and this time it came out bad Bristol Santa Ana Cal
Julie Mancia
Great customer service! Luis was helping us out was super nice and patient with us and all of our to go orders!
Nozima Jumaeva
I ordered for my daughter's birthday! They didn't do exact that we talked before. The cake wasn't ready when we arrived. We were so sad to see different tipe of cake.
Fernando Montejano
Best I’ve cream around hands down. Been here 3x this week
So disappointed, this is what I got! The color is nothing like the picture but its acceptable. Totally not the writing, I asked to be in white but it’s in pink and it’s so ugly I can’t even want to take picture. Please ask the girl to write it don’t ever touch the icing again!! There’s even a hole on the cake.
Mahitha
Disappointing experience.! Ordered a milkshake, the amount of milk added dominated ice cream flavor. Never had such worst milkshake.! She didn’t follow instructions well.! I asked for Medium, she prepared for small and blended for medium later without proper measurements.!Also, the worst part is, the milkshake had lumps of paper in it.! Not sure what is it from.!!
Ryan Palmer
The worst service of all time. Three employees. Two were “cleaning” and not paying any attention to any of the customers. One was helping customers one at a time and there were ten people in line.
K Z
WORST Location. Not sure who it was but middle aged woman behind counter was being very rude to her own employees in front of customers. Horribly overpriced cakes. Poor quality . Cake was completely inedible. 40$ mistake for a cake that serves 6. Boycott this location.
Mahita
Disappointing experience.! Ordered a milkshake, the amount of milk added dominated ice cream flavor. Never had such worst milkshake.! She didn’t follow instructions well.! I asked for Medium, she prepared for small and blended for medium later without proper measurements.!Also, the worst part is, the milkshake had lumps of paper in it.! Not sure what is it from.!!
Terrible stomach cramps, gas and diariah after their milk shake. I generally consume lots of milk, cream and cheese so not lactose intolerant. I had half of one of their milkshakes with my meal yesterday and assumed my symptoms where from the meal. I had the other half of the milkshake today and within 30 minutes was in agony. Definitely the milkshake.
Sometimes you just want dessert. They truly do have 31 flavors to choose from. Delicious ice cream. They also have sherbet, vegan and traditional flavors.
Atmosphere: 4
Food: 5
Service: 5
Ice cream tasted fine, but the location looked run down and kind of dirty inside.
Atmosphere: 1
Food: 4
Service: 4
This location is disgusting. Looks like baskin Robbin’s had such low standards. The place is dirty. The ice cream is either melted or has ice. Floors are dirty . Also their hours are incorrect on Google. They close at 9pm not at 10pm. Little care for this store. They still have the Covid set up register. Whoever is running this place shouldn’t.
Atmosphere: 1
Food: 1
Service: 2
Extremely terrible customer service. I ordered a photo cake online to this store because it was closest to where I was. I ordered for pick up at 1pm on May 3rd. This cake came out to about 75$. When I went to go pick it up, she showed me the cake. There was a black mark over part of the photocake. I asked what that was. She said “the printer smudged it. Okay….. I asked if they can fix it. She said no the printer left a mark. How is that my issue??? She did not offer any consolation. I was already not able to wait and the blue part I requested looked horrific. I will never be returning and will tell people not to order any cakes from Baskin Robbins. Honestly terrible service overall. No greeting when entering the establishment either.
Recommended dishes: Birthday Cake
Tonight while trying to purchase a cake the credit card machine gave an error code that said “COMM_ERROR.” After trying to check out the first time, I let the employee know exactly what the machine said, and she had me try it again. It said the same thing and I explain to her exactly letter by letter, including the “_” what the machine was saying, and that it was not saying “declined”and that I didn’t know what “COMM_ERROR” meant. We tried 3 different times with different cards and I gave the same error code. The employee then walked away to call someone, I presume the manager, to ask them about the situation. I was standing there for several minutes with no help. Eventually a different employee rang up a different customer and the machine worked. The employee who had been helping me came back and said that since the machine had just worked it must be that my card had “insufficient funds” and that if I wanted to I could pay with a different card or cash. I let them know I had tried multiple cards and reminded them the machine did not say “declined.” We tried one more time and it worked. I left pissed. After I left it took me all of 30 seconds to Google what “COMM_ERROR” meant.“I. “Comm Error” – Stands for communication error and is by far the most common issue that you will face. The credit card terminal communicates in two ways. It sends out a signal to the bank which includes the amount of the transaction, etc. The bank authorizes these funds and sends a signal back to the terminal to say “Approved” or “Declined.” If a communication error happens on the way to the bank or on the way back, it will say “Comm Error.”“A. It is normal and to be expected for a new merchant processing over a phone line to receive this error once or twice in the first couple weeks. Always instruct the merchant to unplug the terminal, wait a few seconds, and plug it back in. This will be a temporary fix 95% of the time.” The article goes on but you can get the point that the error stems from the machine not being able to communicate with the bank do to a connection or internet issue on the businesses end.The manager or employee could have easily resolved this by doing a quick Google search like I did. But instead the employee 1) never bothered to come out from behind the counter to look at what the machine said 2) didn’t listen to me when I told her it was a communication error and not a declined payment and lastly and most importantly 3) BLAMED AND INSULTED ME for something that was a problem with their machine and their technology.Would love to give 0/5 stars. Not a fan of get insulted for something that’s 100% on the business and not me.
I ordered a mint and chip shake and I looked at it as white, when I tried it it tasted like pure milk, in fact above I saw the milk that they added too much. I have been buying the same thing for more than 6 years and this time it came out bad Bristol Santa Ana Cal
Great customer service! Luis was helping us out was super nice and patient with us and all of our to go orders!
I ordered for my daughter's birthday! They didn't do exact that we talked before. The cake wasn't ready when we arrived. We were so sad to see different tipe of cake.
Best I’ve cream around hands down. Been here 3x this week
Restaurantji Recommends
So disappointed, this is what I got! The color is nothing like the picture but its acceptable. Totally not the writing, I asked to be in white but it’s in pink and it’s so ugly I can’t even want to take picture. Please ask the girl to write it don’t ever touch the icing again!! There’s even a hole on the cake.
Disappointing experience.! Ordered a milkshake, the amount of milk added dominated ice cream flavor. Never had such worst milkshake.! She didn’t follow instructions well.! I asked for Medium, she prepared for small and blended for medium later without proper measurements.!Also, the worst part is, the milkshake had lumps of paper in it.! Not sure what is it from.!!
The worst service of all time. Three employees. Two were “cleaning” and not paying any attention to any of the customers. One was helping customers one at a time and there were ten people in line.
WORST Location. Not sure who it was but middle aged woman behind counter was being very rude to her own employees in front of customers. Horribly overpriced cakes. Poor quality . Cake was completely inedible. 40$ mistake for a cake that serves 6. Boycott this location.
Disappointing experience.! Ordered a milkshake, the amount of milk added dominated ice cream flavor. Never had such worst milkshake.! She didn’t follow instructions well.! I asked for Medium, she prepared for small and blended for medium later without proper measurements.!Also, the worst part is, the milkshake had lumps of paper in it.! Not sure what is it from.!!
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