Stopped by this Carl’s Jr. on a Sunday around 12:00 just to fill up my refillable water bottle 💧 since I was heading to the gym next door 🏋️♂️. No one was inside the restaurant, and only one truck was in the drive-thru 🚗. I wasn’t bothering anyone—just grabbing some water.
As I was filling up, a little ice and water overflowed slightly and fell right into the drain under the water area—nothing even hit the floor. I didn’t make a mess, didn’t spill everywhere, yet this lady rushed out with a towel like there was some kind of emergency 🚨. She stared me down, acting like I was doing something wrong 😳.
What did she think I was doing? Stealing ice?? 🙄 I honestly felt judged—like maybe she thought I looked homeless or suspicious for just using the water machine. It was ridiculous and way over the top.
If she needs something to do, there’s probably work to be done in the back. Don’t come out policing someone just trying to stay hydrated. 😤
I wouldn’t eat here even if the food was free 🍟🚫. That kind of treatment? No thanks. 👎
Atmosphere: 1
Food: 1
Service: 1
Sue Chapman
We live almost equidistant between two Carl’s Jr locations, but we almost always go to this location on 17th Street in Santa Ana because of the spectacular service! Specifically, Itzchel (Shelley), who’s almost always manning the window when we go there for dinner at least twice a week — she is a real asset to the company! Her happy smile and great service puts a smile on my face too!
We’re retired seniors, on the dreaded “fixed income”, and the coupons keep us returning week after week, in addition to Shelley’s kind and helpful attitude. Cooking is a real pain now that there are just the two of us; and the coupons make it affordable to eat out.
Atmosphere: 5
Food: 5
Service: 5
Nando R
My Double Western was delicious! Staff was friendly, and the service was quick! I will definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger
Duke Tran
Clean restaurant overall great service
Splashing “Amazing” Blast 101
Food tasted great! Quick drive thru process. Nice employees. Can't recommend the breakfast burger combo enough. Job well done!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, Spicy Chicken Sandwich, Guacamole Bacon Cheeseburger Wrap, Tater Tots
mikie guerrero
Great service inside!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Cheeseburger, The Big Carl
Darth Quake
Dietary restrictions: They can do Lettuce wrapps for those who have gluten allergies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Ra* Ca
I requested certain things inside my order and that morning manager totally just wanted me to leave the drive-thru and I had to look in my bag to check the items and she totally wasn't having it It was just condiments and she was so cheap on how she set up my bag and what she's just put the most smallest limited condiments and she didn't even pay attention. She was rude and just very short and deliberate worst experience ever. Here you are getting paid more than $20 an hour and you're still having the same attitude probably as how you are serving other people and with probably with how you deal with your life so take a step back it's not about you it's about how you serve your customer so learn from your experience and stop being so cheap and serve your customer really I'm here spending at least more than 20 bucks at your restaurant or fast food restaurant So learn from your experience.....
Atmosphere: 1
Food: 1
Service: 1
Cinthia Carter
This is for the night crew only !! They lied over the phone when I called back. I ordered a famous star no cheese to go and got a big Carl with cheese !! I took it back in and got home thinking it was OK. NO IT IS NOT ! ITS A BIG CARL NO TOMATOES NO PICKLES !! I WILL NEVER EVER GO TO THAT CARLS AT NIGHT AGAIN !! PLUS I GAVE THE ORDER TWICE !! FAM STAR NO CHEESE ! OMG ITS NOT HARD. THEY NEED TO GO TO SCHOOL ! LEARN SOMETHING BESIDES LIEING !!
I loved the service they gave me! Everyone was very polite to me and the food was very Good. Food was hot and fresh, not to mention the restaurant was very clean.
Atmosphere: 5
Food: 5
Service: 5
ash tabarez
The restaurant was super clean and organized! Everything was in place, the beverage bar was very nice and tidy. The food was amazing! Burgers are really delicious too! I ordered a santa fe chicken and let me tell you it was delicious! I will definitely be coming back here because they offer great service. The manager and employees are very nice, always checking up on you to see if everything if good. Very satisfied with my visit, thank you Carl’s Jr team! ⭐️
Atmosphere: 5
Food: 5
Service: 5
Captain! FALCON
I def love eating carls. Worked there before. To see my order get completely butchered. Is just a sight for sore eyes. Clearly asked for extra tomatoes and onions. Payed for them. And I get a burger with just cheese and patties. Definitely expected more given the fact that I used online ordering.
horrible hamburgers😝
Stopped by this Carl’s Jr. on a Sunday around 12:00 just to fill up my refillable water bottle 💧 since I was heading to the gym next door 🏋️♂️. No one was inside the restaurant, and only one truck was in the drive-thru 🚗. I wasn’t bothering anyone—just grabbing some water.
As I was filling up, a little ice and water overflowed slightly and fell right into the drain under the water area—nothing even hit the floor. I didn’t make a mess, didn’t spill everywhere, yet this lady rushed out with a towel like there was some kind of emergency 🚨. She stared me down, acting like I was doing something wrong 😳.
What did she think I was doing? Stealing ice?? 🙄 I honestly felt judged—like maybe she thought I looked homeless or suspicious for just using the water machine. It was ridiculous and way over the top.
If she needs something to do, there’s probably work to be done in the back. Don’t come out policing someone just trying to stay hydrated. 😤
I wouldn’t eat here even if the food was free 🍟🚫. That kind of treatment? No thanks. 👎
Atmosphere: 1
Food: 1
Service: 1
We live almost equidistant between two Carl’s Jr locations, but we almost always go to this location on 17th Street in Santa Ana because of the spectacular service! Specifically, Itzchel (Shelley), who’s almost always manning the window when we go there for dinner at least twice a week — she is a real asset to the company! Her happy smile and great service puts a smile on my face too!
We’re retired seniors, on the dreaded “fixed income”, and the coupons keep us returning week after week, in addition to Shelley’s kind and helpful attitude. Cooking is a real pain now that there are just the two of us; and the coupons make it affordable to eat out.
Atmosphere: 5
Food: 5
Service: 5
My Double Western was delicious! Staff was friendly, and the service was quick! I will definitely be coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger
Clean restaurant overall great service
Food tasted great! Quick drive thru process. Nice employees. Can't recommend the breakfast burger combo enough. Job well done!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon Cheeseburger, Spicy Chicken Sandwich, Guacamole Bacon Cheeseburger Wrap, Tater Tots
Great service inside!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Cheeseburger, The Big Carl
Dietary restrictions: They can do Lettuce wrapps for those who have gluten allergies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
I requested certain things inside my order and that morning manager totally just wanted me to leave the drive-thru and I had to look in my bag to check the items and she totally wasn't having it It was just condiments and she was so cheap on how she set up my bag and what she's just put the most smallest limited condiments and she didn't even pay attention. She was rude and just very short and deliberate worst experience ever. Here you are getting paid more than $20 an hour and you're still having the same attitude probably as how you are serving other people and with probably with how you deal with your life so take a step back it's not about you it's about how you serve your customer so learn from your experience and stop being so cheap and serve your customer really I'm here spending at least more than 20 bucks at your restaurant or fast food restaurant So learn from your experience.....
Atmosphere: 1
Food: 1
Service: 1
This is for the night crew only !! They lied over the phone when I called back. I ordered a famous star no cheese to go and got a big Carl with cheese !! I took it back in and got home thinking it was OK. NO IT IS NOT ! ITS A BIG CARL NO TOMATOES NO PICKLES !! I WILL NEVER EVER GO TO THAT CARLS AT NIGHT AGAIN !! PLUS I GAVE THE ORDER TWICE !! FAM STAR NO CHEESE ! OMG ITS NOT HARD. THEY NEED TO GO TO SCHOOL ! LEARN SOMETHING BESIDES LIEING !!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Great service food was delicious and hot
Kid-friendliness: Play area
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
I loved the service they gave me! Everyone was very polite to me and the food was very Good. Food was hot and fresh, not to mention the restaurant was very clean.
Atmosphere: 5
Food: 5
Service: 5
The restaurant was super clean and organized! Everything was in place, the beverage bar was very nice and tidy. The food was amazing! Burgers are really delicious too! I ordered a santa fe chicken and let me tell you it was delicious! I will definitely be coming back here because they offer great service. The manager and employees are very nice, always checking up on you to see if everything if good. Very satisfied with my visit, thank you Carl’s Jr team! ⭐️
Atmosphere: 5
Food: 5
Service: 5
I def love eating carls. Worked there before. To see my order get completely butchered. Is just a sight for sore eyes.
Clearly asked for extra tomatoes and onions. Payed for them. And I get a burger with just cheese and patties.
Definitely expected more given the fact that I used online ordering.
Atmosphere: 3
Food: 4
Service: 2
Can I share with very polite and friendly
Atmosphere: 5
Food: 5
Service: 5
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