We Went In On Monday...I Asked For A Steak Burrito With The Steak More Finely Cut Up And They Straight Up Refused To Cut Up My Steak More!!! Even Though We Love Chipotle It's The Last Time We Go...
Service: 1
Carla Adame
Alejandro the manager on shift is horrible with 0 customer service skills. I feel bad for his staff. The cashier made a mistake on transaction (it’s not her fault mistakes happen) instead of correcting mistake. He wanted me to charge my card AGAIN because of a chipotle side. I had a reward the cashier just didn’t scan but my card charged the entire meal. As a manger bro just let the chipotle $3.22 side go? He had an entire line of over 6 people on an afternoon at 2 pm. He then proceeds to tell me “I’m leaving it on the house” LOL nothings on the house I had a reward for it and paid already for my meal? I’m not going to pay AGAIN for a mistake YOUR staff did. 🤡
Michelle Limon
Good portions and food was fresh 🍴
Atmosphere: 4
Food: 5
Service: 4
High Risen69
I been going here for about 3 years now here and there and have never had a problem, food is always amazing and staff is as well, sometimes food portions are reduced depending on the person that's the only down side, other then that one of the best Chipotle locations in OC.
Atmosphere: 5
Food: 5
Service: 3
Destiny Figueroa
Always mess up our online orders. Big girl at the register had an attitude. Only one girl working the line. 4 other people standing around looking dumb. Burnt queso, flies all over.
Atmosphere: 1
Food: 1
Service: 1
Moises M
10.20 for a chicken bowl plus tax in Santa Ana = $11.14
Eduardo Palomino
Employees were okay. Issue is prices go up and meat portions get smaller. $13 for a bowl of rice and beans is crazy. Officially done with Chipotle.
Alonso Villasenor
The truth is that it was very dirty, there were 4 people in line to serve a simple bowl of rice and meat 1 person on a griddle cooking something else you could hear that he was in the back but of all the people who work there he starts cleaning outside so that it is a clean restaurant so I tell you that it is a bad service this place lacks a lot of manager for this place
Atmosphere: 1
Food: 1
Service: 1
Demon aBila
Over priced, facility is dirty, bathroom is not for customers( only for loiterers), black beans are undercooked, pinto beans are over cooked and employees are in the back talking.
I got a chicken burrito and don’t get me wrong it never misses. Unfortunately not for this location. The chicken is hard to chew but it had flavor. Also what I didn’t like is how they wrap the burrito. The bottom of my burrito only had rice and beans while the top only had the protein. They need to do a better job on having the right ratio.
Atmosphere: 3
Food: 3
Service: 3
Anthony Guzman
This Chipotle is not good at all. Employees looked very unhappy to be there. They didn't even have utensils. They were all out of forks. Really!? What do you expect your patrons to eat their bowls with? Their hands 🤦♂️ skip this Chipotle and go to the next one.
Atmosphere: 1
Food: 1
Service: 1
Calvin Shah
Hardly any food left, small portions. And overall really bad
Atmosphere: 3
Food: 1
Service: 2
The Hi Chow
Placed a mobile order. Came into the store and had to wait for the food to be finished (it was past the time expected on the app). Not only that, but my steak burrito had about 9 pieces of steak. It was truly sad that there were more rice beans and other stuff (considering steak is priced higher). Not only that, but my partner ordered a quesdailly (online exclusive one), and they forgot to add the side of rice the meal came with. Ordered some chips and guacamole, but the guac looked dark and old. To top off this poor experience, the chips were salty and stale. I'd avoid this Chipotle and try other ones around.
Atmosphere: 4
Food: 1
Service: 2
Matt Awesome
Was a 5 years ago. Now a 1. Order here 100 times a year. Quality been poor last few months. Ordered an online order. They didn’t even start the order until 10 minutes pass my pickup time. $1000 in spending elsewhere now.
We Went In On Monday...I Asked For A Steak Burrito With The Steak More Finely Cut Up And They Straight Up Refused To Cut Up My Steak More!!! Even Though We Love Chipotle It's The Last Time We Go...
Service: 1
Alejandro the manager on shift is horrible with 0 customer service skills. I feel bad for his staff. The cashier made a mistake on transaction (it’s not her fault mistakes happen) instead of correcting mistake. He wanted me to charge my card AGAIN because of a chipotle side. I had a reward the cashier just didn’t scan but my card charged the entire meal. As a manger bro just let the chipotle $3.22 side go? He had an entire line of over 6 people on an afternoon at 2 pm. He then proceeds to tell me “I’m leaving it on the house” LOL nothings on the house I had a reward for it and paid already for my meal? I’m not going to pay AGAIN for a mistake YOUR staff did. 🤡
Good portions and food was fresh 🍴
Atmosphere: 4
Food: 5
Service: 4
I been going here for about 3 years now here and there and have never had a problem, food is always amazing and staff is as well, sometimes food portions are reduced depending on the person that's the only down side, other then that one of the best Chipotle locations in OC.
Atmosphere: 5
Food: 5
Service: 3
Always mess up our online orders. Big girl at the register had an attitude. Only one girl working the line. 4 other people standing around looking dumb. Burnt queso, flies all over.
Atmosphere: 1
Food: 1
Service: 1
10.20 for a chicken bowl plus tax in Santa Ana = $11.14
Employees were okay. Issue is prices go up and meat portions get smaller. $13 for a bowl of rice and beans is crazy. Officially done with Chipotle.
The truth is that it was very dirty, there were 4 people in line to serve a simple bowl of rice and meat 1 person on a griddle cooking something else you could hear that he was in the back but of all the people who work there he starts cleaning outside so that it is a clean restaurant so I tell you that it is a bad service this place lacks a lot of manager for this place
Atmosphere: 1
Food: 1
Service: 1
Over priced, facility is dirty, bathroom is not for customers( only for loiterers), black beans are undercooked, pinto beans are over cooked and employees are in the back talking.
Atmosphere: 1
Food: 1
Service: 2
Very good service and kindness
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I got a chicken burrito and don’t get me wrong it never misses. Unfortunately not for this location. The chicken is hard to chew but it had flavor. Also what I didn’t like is how they wrap the burrito. The bottom of my burrito only had rice and beans while the top only had the protein. They need to do a better job on having the right ratio.
Atmosphere: 3
Food: 3
Service: 3
This Chipotle is not good at all. Employees looked very unhappy to be there. They didn't even have utensils. They were all out of forks. Really!? What do you expect your patrons to eat their bowls with? Their hands 🤦♂️ skip this Chipotle and go to the next one.
Atmosphere: 1
Food: 1
Service: 1
Hardly any food left, small portions. And overall really bad
Atmosphere: 3
Food: 1
Service: 2
Placed a mobile order. Came into the store and had to wait for the food to be finished (it was past the time expected on the app). Not only that, but my steak burrito had about 9 pieces of steak. It was truly sad that there were more rice beans and other stuff (considering steak is priced higher). Not only that, but my partner ordered a quesdailly (online exclusive one), and they forgot to add the side of rice the meal came with. Ordered some chips and guacamole, but the guac looked dark and old. To top off this poor experience, the chips were salty and stale. I'd avoid this Chipotle and try other ones around.
Atmosphere: 4
Food: 1
Service: 2
Was a 5 years ago. Now a 1. Order here 100 times a year. Quality been poor last few months. Ordered an online order. They didn’t even start the order until 10 minutes pass my pickup time. $1000 in spending elsewhere now.
Atmosphere: 1
Food: 1
Service: 1
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