Chipotle Mexican Grill

2773 N Main St, Santa Ana
(714) 656-0005

Recent Reviews

kevin c

very rude, terrible customer service

Atmosphere: 1

Food: 3

Service: 1

Teri Yeh

my aunt got food poisoning from a barbacoa burrito here. been six hours since lunch and she's on pain meds and still suffering from stomach pain and wanting to vomit.My sister's fine, but Chipotle definitely seems to be slipping as far as quality control is concerned.**edit submitted feedback via pepper app. got a single call from corporate and then nothing. token show of concern. Chipotle seems like a shadow of their former self now.

Atmosphere: 3

Food: 1

Service: 3

Denise Haley

Nice to sit outside

Atmosphere: 5

Food: 5

Service: 5

Noushad Siddique

Ordered a bowl with guac, gave me a bowl without guac. Workers can’t read simple instructions. Terrible!

Atmosphere: 4

Food: 1

Service: 1

Michele Leocadio

Lunchtime on a Wednesday…Chicken Burrito Bowl with chicken, brown rice, black beans, roasted corn, tomato salsa, sour cream, lettuce and cheese. Medium Salsa.I like the build your own concept. It could have had more chicken. And, it would have been better if certain items were hot, like the rice and chicken. I felt like I was eating a cold chicken salad instead of a burrito bowl.

Atmosphere: 3

Food: 3

Service: 3

Prima Reyes

They show sliced avocado online menu. They never have it available.Parking: Walking distance less than 20 steps to the entrance door.Wheelchair accessibility: Ramp for wheelchair it's accessible.

Recommended dishes: Burrito

Maureen Williams

Order was 6 minutes later than what they told me it would be when I ordered and staff seemed a bit frazzled. The food was excellent though exactly what I expected and everything was in my order correctly.

Food: 5

Service: 4

Veronica Alvarez-Campos

We enjoyed the Asada/steak Bowl.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Bowl

S Larsen

I love chipotle but this location is severely understaffed. One incredible employee is doing all of the work. He’s prepping all the food and running the register- doing the work for three people. But please management - staff this location.

Leo Angulo

Food is amazing, ladies have an attitude though. Makes sense though as the company is gravitating towards online ordering.

Atmosphere: 5

Food: 5

Service: 3

Itsai Casillas Soriano

Workers rushed through order and were rude.

Atmosphere: 3

Service: 1

Shiki Li

3rd time here this week and for the 3rd timeOver fried chips…I had 2 pieces of chip that was not over fried in my bag when I asked the staff about it, the only answer was “ well they are all like that” gave me a new bag and yea he was right, all of the bags were over fried. Someone clearly doesn’t know how to simply fry chipsGenerally don’t like to write negatives but really chips….Staff did their best, whoever was on chip duty, you suckedBut the meat here is one of the more consistent locations. Guacamole is always brown even thought I came here pretty early, queso had a solid film on it, clear that it wasn’t from today.So if you order, just stick to burritos and bowls , don’t do anything fancy.If you liked their selection of teas, you have only one option here. At least there’s always the trusty soda fountain

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Steak Bowl

Maria Monserrath

Very bad

Atmosphere: 1

Food: 1

Service: 1

Jennifer G.

THIS LOCATION IS BY FAR THE WORST I'VE BEEN TO. I enjoy Chipotle and this is a convenient location but I avoid it. Then some time goes by and I think, maybe I'll give it another shot. Then I get reminded why I don't come to this location. What is it about the employees here. They serve food like they hate being here, as if I'm bugging them by walking in. Every single staff member I've dealt with around noon to 2ish, acts miserable mute. There is such a lack of customer service that I don't understand how these skinsuits passed an interview! No greeting, no smiles...just mumbles giving you your total. Chipotle's are generally very clean but this location always has dirty tables and they're always out of Tabasco, forks, and napkins. I paid $15.95 for a carne asada bowl with poor quality meat and paid extra for this sad slap of guac on top. Please, please, please DO BETTER!

Elisha C.

The young girl that works lunch hour is so rude. Don't even waste your time and money if she is serving. The food is way too expensive to have to deal with her attitude. She is horrible with the servings. She needs some serious training or a different job.

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