So i paid for a tostada combo, which includes the tostada, soda, and chips, and guess what? I didn't get my chips unbelievable. The food is good, tho.
Hector Reguero
Great food and service
gerardo Aleman
Parking lot little bit small , other than that food was delicious 100 % recommended want to mention a lady working front counter she is very nice and sweet , always helping costumers , if I don’t mistake her name is Maribel and Carlos good team .
jose benitez
This place is insane every time I come here even tho it's early they are always out of anything. When it's not chicken it's sides that they ran out or either they don't want to provide them. I hope they start changing all that and start having better service from now on
Kid-friendliness: My 6 yo niece was with us, doing cartwheels and splits and no one minded her energetic bounciness.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Churros, Double Chicken Tostada Salad, Quesadilla, 16pc Family Meal, 2pc Chicken - Leg & Thigh Meal
Sandra Castro
Came to this location to grab some dinner for my family. I just have to say the customer service was horrible. The lady at the drive-through was horribly rude. Will not be coming here ever to top it off. The food was horrible. Not only that but was missing ingredients. Bad customer service The lady at the window it was 8:45 PM The lady working at the drive-through was rude. They really need to learn how to have customer service if they're going to be dealing with customers ... 6/19/24 time 8:45 pm if I was the owner of this Pollo Loco, I would really be evaluating who is working and presenting the brand.... they lost a good customer for poor customer service from lady at the drive thru She also lied to me. She told me they had no more rice and it was a lie because the other worker told me they did have all the ingredients.
Atmosphere: 1
Food: 1
Service: 1
Eloiza Flores
I went today and I had a very bad experience, Ana served me and she was very rude, I do not recommend this place because of the bad service they provide. They gave me my order wrong and apart from the terrible service on her part.
Jerry Bravo
The truth is, a good place to go buy chicken for the family and they have a staff that serves very well. I recommend it.
Antonio Perez
I asked for food to eat there after he tied me up he told him what the bathroom code was but he didn't give it to me he told me that the guy was going to open it and he made me wait about 5 minutes for him to open the bathroom for me
Atmosphere: 3
Food: 3
Service: 2
D RUIZ
Food was good service good had no issues with my order
Today, Tuesday, 9/4/2024, I ordered through the drive thru, I arrived at my workplace to eat, they didn't give me 2 salads ? terrible service
Guadalupe Camarena
This is the 3rd time that The workers don't put attention, last time They forgot the tortillas, and they gave me wrong order, this time I ordered a shrimp tostada (new) NOT SOUR CREAM, and they don't care they put sour cream. Very bad service ?
Atmosphere: 1
Food: 3
Service: 1
Zapata 4T
El peor local del sur de California..nunca tienen pollo listo siempre tienes que esperar hasta 40 minutos
Parking: The worst
Recommended dishes: Guacamole
GERARDO RUÌZ
Good place to
Atmosphere: 4
Food: 4
Service: 4
Ignacio Alvarado
Great food, but they need to work more on customer service.
So i paid for a tostada combo, which includes the tostada, soda, and chips, and guess what? I didn't get my chips unbelievable. The food is good, tho.
Great food and service
Parking lot little bit small , other than that food was delicious 100 % recommended want to mention a lady working front counter she is very nice and sweet , always helping costumers , if I don’t mistake her name is Maribel and Carlos good team .
This place is insane every time I come here even tho it's early they are always out of anything. When it's not chicken it's sides that they ran out or either they don't want to provide them. I hope they start changing all that and start having better service from now on
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Chipotle Chicken Avocado Burrito, 16pc Family Meal, Pollo Loco, Double Chicken Bowl
I had a tostada salad and loved it!
Kid-friendliness: My 6 yo niece was with us, doing cartwheels and splits and no one minded her energetic bounciness.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Churros, Double Chicken Tostada Salad, Quesadilla, 16pc Family Meal, 2pc Chicken - Leg & Thigh Meal
Came to this location to grab some dinner for my family. I just have to say the customer service was horrible. The lady at the drive-through was horribly rude. Will not be coming here ever to top it off. The food was horrible. Not only that but was missing ingredients. Bad customer service The lady at the window it was 8:45 PM The lady working at the drive-through was rude. They really need to learn how to have customer service if they're going to be dealing with customers ... 6/19/24 time 8:45 pm if I was the owner of this Pollo Loco, I would really be evaluating who is working and presenting the brand.... they lost a good customer for poor customer service from lady at the drive thru She also lied to me. She told me they had no more rice and it was a lie because the other worker told me they did have all the ingredients.
Atmosphere: 1
Food: 1
Service: 1
I went today and I had a very bad experience, Ana served me and she was very rude, I do not recommend this place because of the bad service they provide. They gave me my order wrong and apart from the terrible service on her part.
The truth is, a good place to go buy chicken for the family and they have a staff that serves very well. I recommend it.
I asked for food to eat there after he tied me up he told him what the bathroom code was but he didn't give it to me he told me that the guy was going to open it and he made me wait about 5 minutes for him to open the bathroom for me
Atmosphere: 3
Food: 3
Service: 2
Food was good service good had no issues with my order
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 16pc Family Meal
Restaurantji Recommends
Today, Tuesday, 9/4/2024, I ordered through the drive thru, I arrived at my workplace to eat, they didn't give me 2 salads ? terrible service
This is the 3rd time that The workers don't put attention, last time They forgot the tortillas, and they gave me wrong order, this time I ordered a shrimp tostada (new) NOT SOUR CREAM, and they don't care they put sour cream. Very bad service ?
Atmosphere: 1
Food: 3
Service: 1
El peor local del sur de California..nunca tienen pollo listo siempre tienes que esperar hasta 40 minutos
Parking: The worst
Recommended dishes: Guacamole
Good place to
Atmosphere: 4
Food: 4
Service: 4
Great food, but they need to work more on customer service.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Pollo Loco
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