El Pollo Loco
1702 17th St, Santa Ana
(714) 836-1456
Recent Reviews
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Fast service!!!
Atmosphere: 5
Food: 5
Service: 5
I’m not sure why but everytime I ask for salsa they either forget or don't want to give me some. Also, they are very picky with the food, sometimes they serve little meat or guac. Now with the drive thru, they are rude and don’t pay attention. Also, they take long in the drive thru. It’s been like this for a year or two. No change has been done. Very bad service.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Burrito, Guacamole
You arrive an hour before closing and you can no longer eat inside, you go and order takeout and the least you expect is that your dishes or salads have pieces of chicken and not leftover chicken or chicken balls and everything is dry, very bad service, If the young people who attended me don't know how or don't want to work there, they simply don't go and don't discredit a business.
Atmosphere: 2
Food: 2
Service: 2
Very good service and the person in charge comes out to clean the place, if there is not something, he gives you options.
Atmosphere: 5
Food: 5
Service: 5
Very good ?
Atmosphere: 4
Food: 4
Service: 4
Stop because the chicken has been there for a long time
Atmosphere: 5
Food: 1
Service: 5
Ordered food for the office crew , no tortillas and no corn side that was ordered had to drive back to the location and no one even apologized just handed me the tortillas. A simple sorry would have been great.
Your online hours accessibility is Very misleading. Please update your Dining Room accessibility. Online it says you’re open until 10:30PM and yet when I tried to walk in, the dining room actually closes at 9PM. I was on my meal break planning to dine in and what a total waste of time driving up there. That’s why I check up online right before coming in there and yet it’s absolutely useless after all.
Average, average, average. That's all I can say about this El Pollo Loco. Food was put together fast and sloppy. They messed up the order, but at least it was hot and fresh.
Atmosphere: 3
Food: 3
Service: 3
Trashy restaurant run by greedy pigs who don't care about their workers, their customers, or health codes. They allow customers to harass their employees and the cowardly managers run away from conflict and let their workers deal with it. Profits > people. As usual with these greedy corporations.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ordered a 3 piece meal with the chicken extra juicy and that is exactly what I got, also very quick service on the drivethru young man was quick and friendly. Thank you for serving my meal how I asked for
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meal for Two
I prefer to drive further and come to this restaurant because they give me my chicken the way my family likes it and the guys here are always very friendly, thank you
Atmosphere: 5
Food: 5
Service: 5
Is not the same place years a go wen they begin.
Atmosphere: 3
Food: 3
Service: 3
Very bad experience, their chicken was burnt, dry and also very expensive alone.For 8 pieces of chicken they charged me 35 dollars???
Atmosphere: 1
Food: 1
Service: 1
The staff here are very friendly, I will continue coming to this location. Thank you for your attention
Parking: Parking is large
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Tacos, Double Chicken Tostada Salad
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