El Pollo Loco
1702 17th St, Santa Ana
(714) 836-1456
Recent Reviews
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Meh. Chicken would have been good if it weren't dried out. No soup. Guacamole WAY too much jalapeno.
Atmosphere: 3
Food: 2
Service: 2
The food is good but the ladies in the drive thru are rude and they forgot to give me tortillas in my order, ver bad service at the drive thru
Atmosphere: 3
Food: 3
Service: 1
Great chicken gaugamole burrito.
Especially when it's a BOGO offer.
Atmosphere: 4
Food: 4
Service: 4
They are horrible with there online orders. I Postmated two chipotle chicken burritos and when I revived the order they looked super small like half the size it should be. After a few bites I noticed there was no rice and no chicken. How do you forget the main ingredient ??? Waste of money had to eat something else… be careful with online orders here. Check items in person.
ZEROOOO GROSS
Atmosphere: 1
Food: 1
Service: 1
Just wana say thank you Ana for attending my friends and I. The food here was delicious and service aswell . 🩵
Atmosphere: 5
Food: 5
Service: 5
Good atmosfhere Overall , food is alright , Love the salads tho ✍🏻
Atmosphere: 4
Food: 4
Service: 4
Why don't they have the option to order with a person anymore in any restaurant
Atmosphere: 5
Food: 5
Service: 2
Don't you just love waiting, for anyone to say.
Hi Can I help you.
Or we well be right with you....
When you have been standing at the counter for 14 mins.
This location gets 5 stars for that.
Poor customer service.
Loco.
Please teach your workers to acknowlegde customers
4 employees looked at me.
Not one smile, or pointed myself to another person.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Double Chicken Tostada Salad
Wrong drink and forgot the salsa. Just had a desert dry burrito. Weak staff
Restaurantji Recommends
Not from this area just passing through. I enjoy EPL. Food is always good. This restaurant was very clean and the service was good as well. 👍
Atmosphere: 5
Food: 5
Service: 5
Tacos with barely any meat
mac and cheese is water It needs to bee thick and creamy
Atmosphere: 1
Food: 1
Service: 1
We ordered through drive - through and when we paid the cashier she dropped our change and a side of condiments on the ground and she didn’t even say sorry or anything she instead closed the door and left. My dad had to get out of the car to pick up the chilies that she dropped but the wind had already blown the money away. We did end up finding our change it was on the other side of the road but she was just rude we didn’t really interact with her or be rude or give her a reason to do that so I don’t know why she did that and didn’t care at all. We could get her name because she left .
Service: 1
Fast service!!!
Atmosphere: 5
Food: 5
Service: 5
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