Today, 8-7-2025 I had lunch at El Pollo Loco on Bristol in SA. My experience was so disappointing on every level. I haven't been to a Pollo Loco in more than a year ago and I was very excited to eat there. So now they have the screens for people to order digitally and it was painful to see people not understand the new ordering process, and to see the employee just shout out instructions and walk away, and letting people that don't understand the system to try to order. Then when finally it was my turn to order, I ordered a Cobb Salad with avocado. When I got the salad, the lettuce was soggy and the avocado was so hard that I broke the plastic fork trying to cut it. So, I only took a few bites and I just didn't like it. So I decided to not eat the salad and instead try a quesadilla. I went to get in line again, and again it was painful to see people trying to order by themselves on the computer screen with no help from the staff. There were several people ahead of me and the line was just not moving because people didn't understand how to order. I finally just decided to leave. I left hungry and very frustrated at the whole experience. It's too bad because I have always loved El Pollo Loco. I think the worst part is that they replaced cashiers with these machines to order. They don't care that most people, especially seniors, don't understand how to order. I understood how to order but it pained me to see people struggle, and to see that the employees don't care. I will not be going back!
Atmosphere: 3
Food: 1
Service: 1
Mari Criss
My food was very delicious...friendly atmosphere, clean place
Atmosphere: 5
Food: 5
Service: 5
De'Ivyon Jackson
The establishment was clean and they were nice but there was no bathroom.
Atmosphere: 4
Food: 4
Service: 5
Lea Henriquez
7-22-25 I love Pollo Loco, but on this date I got 2 crunchy tacos and they were completely burned. I was so disappointed, iit never happened before, I hope this is an isolated case.
Atmosphere: 3
Food: 1
Service: 2
CARLOS ALBERTO RUEDA GÓMEZ
Delicious
Atmosphere: 5
Food: 5
Service: 5
Pat Rice
Bring back the bar of condiments like it used to before Covid. EBT machines don't work well.
Atmosphere: 4
Food: 4
Service: 4
Geo C
I like using the coupons. Some good deals
La Cocina Mesa Verde
Today it’s may 21 -25 this is one of my favorite places but today I get the chicken very dry I know chik Brest is dry but toda I don’t know and the caslow salad was no flavor at all was very dry if you want tips for this let me know I still be your costumer this is my advice
victoria Magdaleno
Today it’s may 21 -25 this is one of my favorite places but today I get the chicken very dry I know chik Brest is dry but toda I don’t know and the caslow salad was no flavor at all was very dry if you want tips for this let me know I still be your costumer this is my advice
Manager not professional.do make mistake On your order,this branch deny servicecor order for their promotion. I dont like the way running this business
Roger Holmes
Order 2 avocado chicken salads and one chicken breast received. Very little avocado in the salad which I've been coming here for years and no chicken Breast. In order. order number 2940. Restaurant. #5327
Louie's “Louie” Adventures
check your order before leaving the drive through everything will be wrong
Richard M
The chicken is always fresh, and the staff is friendly and ready to help.
Today, 8-7-2025 I had lunch at El Pollo Loco on Bristol in SA. My experience was so disappointing on every level. I haven't been to a Pollo Loco in more than a year ago and I was very excited to eat there. So now they have the screens for people to order digitally and it was painful to see people not understand the new ordering process, and to see the employee just shout out instructions and walk away, and letting people that don't understand the system to try to order. Then when finally it was my turn to order, I ordered a Cobb Salad with avocado. When I got the salad, the lettuce was soggy and the avocado was so hard that I broke the plastic fork trying to cut it. So, I only took a few bites and I just didn't like it. So I decided to not eat the salad and instead try a quesadilla. I went to get in line again, and again it was painful to see people trying to order by themselves on the computer screen with no help from the staff. There were several people ahead of me and the line was just not moving because people didn't understand how to order. I finally just decided to leave. I left hungry and very frustrated at the whole experience. It's too bad because I have always loved El Pollo Loco. I think the worst part is that they replaced cashiers with these machines to order. They don't care that most people, especially seniors, don't understand how to order. I understood how to order but it pained me to see people struggle, and to see that the employees don't care. I will not be going back!
Atmosphere: 3
Food: 1
Service: 1
My food was very delicious...friendly atmosphere, clean place
Atmosphere: 5
Food: 5
Service: 5
The establishment was clean and they were nice but there was no bathroom.
Atmosphere: 4
Food: 4
Service: 5
7-22-25 I love Pollo Loco, but on this date I got 2 crunchy tacos and they were completely burned. I was so disappointed, iit never happened before, I hope this is an isolated case.
Atmosphere: 3
Food: 1
Service: 2
Delicious
Atmosphere: 5
Food: 5
Service: 5
Bring back the bar of condiments like it used to before Covid.
EBT machines don't work well.
Atmosphere: 4
Food: 4
Service: 4
I like using the coupons. Some good deals
Today it’s may 21 -25 this is one of my favorite places but today I get the chicken very dry I know chik Brest is dry but toda I don’t know and the caslow salad was no flavor at all was very dry if you want tips for this let me know I still be your costumer this is my advice
Today it’s may 21 -25 this is one of my favorite places but today I get the chicken very dry I know chik Brest is dry but toda I don’t know and the caslow salad was no flavor at all was very dry if you want tips for this let me know I still be your costumer this is my advice
Food: 3
Service: 4
Worse!! Bad service and not even clean place
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Manager not professional.do make mistake
On your order,this branch deny servicecor order for their promotion.
I dont like the way running this business
Order 2 avocado chicken salads and one chicken breast received.
Very little avocado in the salad which I've been coming here for years and no chicken Breast. In order. order number 2940. Restaurant. #5327
check your order before leaving the drive through everything will be wrong
The chicken is always fresh, and the staff is friendly and ready to help.
Food: 5
Service: 5
Great customer service amazing food
Atmosphere: 5
Food: 5
Service: 5
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