This location never gets a drive through order correct. Never. Today was a perfect example. Ordered 2 tacos, 2 chicken sandwiches, drink, and asked for 2 ranch. Order screen was not on. Received and was charged for 4 tacos, 2 sandwiches, no drink, and 1 ranch.
Atmosphere: 1
Food: 3
Service: 1
Michael “Aero”
When you bring a paper coupon the blonde lady will make it specific for the picture when the coupon says otherwise including the app. So she charged me full price. Just order with the app or they will get it wrong.
Atmosphere: 2
Food: 2
Service: 1
Angel Solis
Estoy aqui Fri January 3,2025 ordenando desayuno y e notado que a la raza los tratan Bien sin cara y sin nada y nomas yo como Gente Hispanic American Mexican les hacen Bien feo hasta Creo que le escupen a la comida pero yo no se nada yo nomas pago como y me voy.
I've noticed that Everytime I eat breakfast here in Santa Ana California the supervisor or manager does these faces at me and when I order for here they act like if I'm this homeless man just annoying them when I'm not I'm here to pay and eat like a regular customer I don't like the fact that they pick favorites over Hispanics and Mexican ppl (People) they act petty rude with me they serve me less food regardless if I order medium or large and others get treated with respect I don't understand why. Today Carreto made me feel less worthless check your cameras please and thank you.
Atmosphere: 1
Food: 4
Service: 1
ISAAC HOLGUIN
One hundred percent
Atmosphere: 5
Food: 5
Service: 5
Keny Kennedy
I went in after a few years of not eating at Jack In the Box. Took a minute to look at menu. Jack has always had outstanding menu. I ordered an Ultimate Cheeseburger comb. After she rang me up and took money, I happen to notice a placemats sign on the counter in front of other register. I went over and read it. It was promoting a special meal dea. Sandwich, two sides, drink. I noticed the ultimate cheeseburger was on there. I also could have got fries and two tacos. Plus my drink for a dollar more than I already paid. I asked her if I could order that and pay the difference. She told me "No. I already rang you up!" Really? You didn't want to upsale my order? It might have been small inconvenience for you but an inconvenience you would have if when I placed my order you had suggested that other combo meal to me.
Wheelchair accessibility: Aisles to tables were nice and wide. My chair was easy to maneuver. And they brought my food to the table
I almost didn't come but needed a quick bite. Ordered a value drink, value fries, value burger at an insane amount of $8 and then took nearly 10 mins in the drive thru to get my order. Nobody was inside nor behind me. After eventually getting it, of course the order was wrong.
Don't come here. Forget these fast food chains. They have profited over 213% and billions of dollars since covid all while using processed unhealtthy lower quality ingredients and consistently increasing prices. Paying $20/hr to kids who don't even look in the bag and still get your order wrong while your halfway home.
Pick up food from a restaurant, support a local business, cook at home, go a vendor cart. Support anyone other than these money grabbing fast food industry cons.
Atmosphere: 1
Food: 1
Service: 1
Lexy Garcia
ordered 12 tacos they were kinda cold, ordered fries but didn't get them... & got charged for 2 little ranch... I understand when ppl get more than 5 ranches but 2 come on...
Atmosphere: 4
Food: 3
Service: 2
Mark Rogers
Very friendly and quick. Although they don't fully understand the difference between yellow mustard and honey mustard.
Employees are always kind and prep my food quickly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Homestyle Ranch Chicken Club
Railfan BNSF
The best service, the best food!!!
Atmosphere: 5
Food: 5
Service: 5
Kimba Listic
Near $10 for a shake and plain ol breakfast jack! Not even any meat! The food was super hot and bun was kind of falling apart... Kinda ruined my appetite, barely ate it... Tried a bite of the smash burger and it was def tasty, fyi - you could still taste it was from Jack... Awkward drive thru...
Atmosphere: 2
Food: 3
Service: 3
Shawn James
ok in a pinch
Atmosphere: 2
Food: 2
Service: 2
Ryan Mathis
I unfortunately left my debit card with the person working the drive thru and was able to come back 3 days later to no charges and my card! Thanks Jack in the Box!
This location never gets a drive through order correct. Never. Today was a perfect example. Ordered 2 tacos, 2 chicken sandwiches, drink, and asked for 2 ranch. Order screen was not on. Received and was charged for 4 tacos, 2 sandwiches, no drink, and 1 ranch.
Atmosphere: 1
Food: 3
Service: 1
When you bring a paper coupon the blonde lady will make it specific for the picture when the coupon says otherwise including the app. So she charged me full price. Just order with the app or they will get it wrong.
Atmosphere: 2
Food: 2
Service: 1
Estoy aqui Fri January 3,2025 ordenando desayuno y e notado que a la raza los tratan Bien sin cara y sin nada y nomas yo como Gente Hispanic American Mexican les hacen Bien feo hasta Creo que le escupen a la comida pero yo no se nada yo nomas pago como y me voy.
I've noticed that Everytime I eat breakfast here in Santa Ana California the supervisor or manager does these faces at me and when I order for here they act like if I'm this homeless man just annoying them when I'm not I'm here to pay and eat like a regular customer I don't like the fact that they pick favorites over Hispanics and Mexican ppl (People) they act petty rude with me they serve me less food regardless if I order medium or large and others get treated with respect I don't understand why. Today Carreto made me feel less worthless check your cameras please and thank you.
Atmosphere: 1
Food: 4
Service: 1
One hundred percent
Atmosphere: 5
Food: 5
Service: 5
I went in after a few years of not eating at Jack In the Box. Took a minute to look at menu. Jack has always had outstanding menu. I ordered an Ultimate Cheeseburger comb. After she rang me up and took money, I happen to notice a placemats sign on the counter in front of other register. I went over and read it. It was promoting a special meal dea. Sandwich, two sides, drink. I noticed the ultimate cheeseburger was on there. I also could have got fries and two tacos. Plus my drink for a dollar more than I already paid. I asked her if I could order that and pay the difference. She told me "No. I already rang you up!" Really? You didn't want to upsale my order? It might have been small inconvenience for you but an inconvenience you would have if when I placed my order you had suggested that other combo meal to me.
Wheelchair accessibility: Aisles to tables were nice and wide. My chair was easy to maneuver. And they brought my food to the table
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Hamburger, Sausage, Bacon & Egg Chicken Sandwich
I almost didn't come but needed a quick bite. Ordered a value drink, value fries, value burger at an insane amount of $8 and then took nearly 10 mins in the drive thru to get my order. Nobody was inside nor behind me. After eventually getting it, of course the order was wrong.
Don't come here. Forget these fast food chains. They have profited over 213% and billions of dollars since covid all while using processed unhealtthy lower quality ingredients and consistently increasing prices. Paying $20/hr to kids who don't even look in the bag and still get your order wrong while your halfway home.
Pick up food from a restaurant, support a local business, cook at home, go a vendor cart. Support anyone other than these money grabbing fast food industry cons.
Atmosphere: 1
Food: 1
Service: 1
ordered 12 tacos they were kinda cold, ordered fries but didn't get them... & got charged for 2 little ranch... I understand when ppl get more than 5 ranches but 2 come on...
Atmosphere: 4
Food: 3
Service: 2
Very friendly and quick. Although they don't fully understand the difference between yellow mustard and honey mustard.
Atmosphere: 5
Food: 5
Service: 5
Very good service and prices.
Atmosphere: 5
Food: 5
Service: 5
I loved the egg rolls
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tiny Tacos
Restaurantji Recommends
Employees are always kind and prep my food quickly.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Homestyle Ranch Chicken Club
The best service, the best food!!!
Atmosphere: 5
Food: 5
Service: 5
Near $10 for a shake and plain ol breakfast jack! Not even any meat! The food was super hot and bun was kind of falling apart... Kinda ruined my appetite, barely ate it... Tried a bite of the smash burger and it was def tasty, fyi - you could still taste it was from Jack... Awkward drive thru...
Atmosphere: 2
Food: 3
Service: 3
ok in a pinch
Atmosphere: 2
Food: 2
Service: 2
I unfortunately left my debit card with the person working the drive thru and was able to come back 3 days later to no charges and my card! Thanks Jack in the Box!
Atmosphere: 5
Food: 5
Service: 5
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