Panda Express

1601 W 17th St, Santa Ana
(714) 541-0032

Recent Reviews

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Max T Tran

I’ve given this location multiple chances, but I think I’m done. The food just isn’t fresh—tastes like it’s been sitting for a while. I ordered a large plate with three entrées and half-and-half rice and chow mein. The rice and noodles were stale, the beef and broccoli and orange chicken were just okay, and the kung pao chicken had no spice at all.

Portion sizes are always smaller than other Panda Express locations, especially the chow mein and fried rice. They skimp on everything, and the chow mein is mostly veggies with barely any noodles. I’ve had minor issues before, but this time they forgot part of my order. I get that they were busy, but that’s no excuse.

On top of that, the staff is consistently rude. No matter who’s working, they always seem to be in a bad mood, and the owner is even worse—barely gives you half a spoonful of whatever you order. The only reason I kept coming back was convenience, but at this point, I’d rather drive to a different location. Definitely wouldn’t recommend this one.

Fernando

Cashier was extremely rude. She didn’t include utensils, all 6 sauces ordered were missing. It was a complete disaster. Not friendly at all.

Atmosphere: 1

Food: 1

Service: 1

Itzel C

The portions you get served here are noticeably less than at other locations. The times I have been here, they are always out of something.

Atmosphere: 2

Food: 2

Service: 1

Emmanuel Medina

Food portions get smaller and smaller, don't come to this place if you have allergies

Atmosphere: 1

Food: 2

Service: 1

loc nguyen

Fast, delicious

Atmosphere: 5

Food: 5

Service: 5

Joanne L

The food at this location is worse than other locations. I'm not sure why, but the food is consistently lukewarm - if there's batter, it's extra thick and tasteless, and I feel some of the sauces in the recipe were not added. It just tastes off. Bummed because all 4 orders I placed at this store were that way. I would avoid this location and go to another panda if the craving hits.

Atmosphere: 4

Food: 1

Service: 3

Howard Nguyen

I had messed up and placed my order for pickup at the wrong location, but Jazmin went out of her way to help me get my food at this location instead. Thank you Jazmin! Great service

Atmosphere: 3

Food: 4

Service: 5

Rene Quiroz

Always something, some times portions too small, some times chow main have more cabbage than noodles, and today fried rice too hard, taste old, and the service needs a lot to improve

Dennis Kuvshinikov

Friendly, helpful and the food tasted very good.
I didn't expect the food to be as delicious as it was.

Atmosphere: 5

Food: 5

Service: 5

Silvia Guzman

I like it but it lacks more variety ?

Judy Hernandez

I usually come here twice at week to eat and I usually don’t pay attention to the bad customer service tiny issues that I face when dining here, even if the food is cold I don’t make a big deal; but today I really had it, my visit to this place was very unpleasant, The food was disgusting, I ordered three items, teriyaki Chicken, kunpao chicken and orange chicken, with fried rice and chow mein. Fist of all the Teriyaki chicken was cold, second of all, the rice was hard to chew, like it was old rice, sitting for long time in the pan and it got dried out, the egg in the rice was overcooked browned like charred, but I continue to eat cold teriyaki chicken with the noodles and the dried rice and while I was chewing I chewed a piece rock that hit my tooth filling and my tooth hurt a lot, I showed the piece of rock to one of the employees who was cleaning the dining area and the employee picked up the tiny rock of my plate immediately to remove evidence, and she brought it up to the manager’s attention, when the manager came to my table she was very rude, she was making all kind of excuses about the piece of rock in the rice, however, she refused to listen, I decided to asked for my money back and she refused to give me my transaction receipt back, I was talking to her and she turned around and left me talking instead of her fixing the problem she was very rude. Her name is Jaylene.

Food: 1

Stacey Malone

The picture of the chicken teriyaki on the menu is very deceptive. It appears to be a nice thick chicken breast when in reality it was just chicken thighs. Very disappointed.

Atmosphere: 3

Food: 1

Service: 4

Recommended dishes: Grilled Teriyaki Chicken, Beijing Beef

Glenda Guerrero

Servings are very little. They went from 6 walnut shrimp to 5 per serving. They have bigger bowls but fill them up half way ?

Atmosphere: 1

Food: 1

Service: 1

matt a

Jade always has superb customer service!! Keep her! She's the only one there with a smile on her face.

Atmosphere: 5

Food: 5

Service: 5

Hazel Medina

I love going to Panda❤❤❤ everything is very delicious

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Honey Walnut Shrimp, Mushroom Chicken, Fried Rice, Chow Mein, Broccoli Beef, Cream Cheese Rangoon

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