Black Bear Diner Santa Ana

Martha was excellent! Attentive, courteous, on top of things. The restaurant food was delicious and hot. Received the order quickly. Everything was 5 stars!

My experience at Black Bear diner was amazing. Service is good. Food was excellent. And my server was Martha and she took very good care of me

I will be honest with this review.
Food and portions are good.
Service needs improvement. Don’t get me wrong the staff there is amazing. They are hard working people but maybe the owner needs extra staff to serve all the clients and be more attentive to the tables.
One thing I didn’t like. The employee at the register is handling cash and wrapping utensils without washing his hands. He’s touching the utensils right after handling cash.
Again that person is hard working but if the owner had more staff maybe cashier wouldn’t have to be touching the utensils at all.
Simple changes that could make a difference.

Awesome service and great food

meeting venues, friendly ,

Service was good; I wasn't too crazy about the food.

Me and my wife always come here for Breakfast and their steak. Great food, great service. Friendly place for the family.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Fried Chicken, New York Steak & Eggs

Major food!!! AWESOME!!!

Atmosphere: 5

Food: 5

Service: 5

I came in Friday afternoon and it was hands down the best meal I have ever had. Neida was awesome!! Very kind and made sure my order was correct. I wouldnt get food any other time! Highly recommend!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Bob's Big Bear Burger

Danielle was very nice and helpful!

Atmosphere: 5

Food: 5

Service: 5

had a great experience at this place, the food was great

Atmosphere: 5

Food: 5

Service: 5

Simply CHARMING, full of details, the place is set and decorated as if you were in a very picturesque cabin in the forest with black bears around.
A wide range of options within their menu, which is also a surprise as they present it to the customer emulating a local newspaper, the food is very sufficient, well served, very tasty, the people who serve me are very friendly, and the price for their Services are very accessible like any other competing place, it was a nice view at this place. Highly recommended and of course I will return to try more of their menu!!!!

Atmosphere: 5

Food: 5

Service: 5

Steak was hard, eggs were overcooked, potatoes tasted like chemicals, other potatoes were barely cooked. Also man was farting like crazy near us!!!

Atmosphere: 1

Food: 1

Service: 4

I love this place. Anytime I'm near South Coast Plaza it is my favorite place to eat.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fries, Sandwich

gangstar bad

Atmosphere: 1

Food: 1

Service: 1