I was disappointed with my experience today regarding the restroom access. While I was purchasing our drinks, my parents needed to use the restroom. They asked the employee for the code, but the code was given in an unwilling manner and with a visibly annoyed expression. On top of that, my parents had difficulty hearing the code clearly, and the five-digit length makes it challenging for elderly individuals to remember and enter quickly.
This made the café feel not very accessible or welcoming to older customers, especially those who may need to use the restroom urgently. The process should be simple, respectful, and supportive.
Additionally, the outdoor tables were not cleaned, which further contributed to an unpleasant visit.
Juan Osorio
I’m a paying customer. Don’t tell me that the restrooms are down. I know for a fact that are working. I saw an employee go in. Just say due to the event we are not allowing access to the rest room. I had my 6 year needing to go and had to go some were else even though I got drinks and pastries. Don’t be rude and just be honest. I won’t be coming here again
Atmosphere: 1
Food: 2
Service: 1
Vanessa Esquivel
Great location. The morning staff is always consistent with having my orders completed on time. I look forward to my weekly coffee here. Thank you!
Atmosphere: 4
Food: 4
Service: 4
Nguyen Vy
I love this place so much This is first time i am traveling in US and live in here 3 days. I always drink coffee in this Starbucks 😍
Lexy Garcia
ALEX this review is for you
Very disappointing experience at this location. When I walked in you seemed upset that you had to stop cleaning to take my order and gave off a fake, sarcastic “happy” attitude without even a smile. As someone like me who has worked in customer service for over 18 years, I know how important genuine hospitality is, and this was the opposite. You weren’t paying attention to my order , You got two things wrong on my order, and made me feel like I was an inconvenience. I didn’t even bother going back to correct it because the experience was already ruined. Sadly, this completely ruined my mood, I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Sarag Felix
messy service
Atmosphere: 3
Food: 1
Service: 1
Kaisha Flores
I want one water but he said must but something buy but say no I want one water and cup pup x2 and he said still must. I feel in not ok and not happy.
Atmosphere: 1
Food: 1
Service: 1
Jesus Valentin
Beware Uber/dd they are busy in the mornings and, will take 20min. No free parking.
Service: 1
Ubaldo Castellon
I'm an everyday Starbucks customer and today I went to this 4th st and my wife needed to use the bathroom and a worker didn't allow her to use the bathroom her name is Mina.
This place is dirty, the employees look miserable and are not friendly at all, so many more options in DTSA for coffee, if you can avoid this location
Atmosphere: 1
Food: 3
Service: 1
Vilen Martirosyan
Coffee making machine doesn’t work in coffee shop, isn’t it ridiculous?
Santha Krishnasamy
I would give zero stars to the staff here if I could. I ordered three simple items: 1. A brown sugar oat milk latte (specifically requesting oat milk due to lactose intolerance), 2. A salted caramel cold brew *with no ice*, and 3. A banana bread.
What I received was a regular milk latte — completely disregarding my dietary restriction — a cold brew overloaded with ice, and a banana bread that took nearly 20 minutes to heat.
We’re visiting from Canada for competitions, and after a week of intense hard work, we just wanted to treat ourselves to a good coffee experience. Instead, we paid for a careless, frustrating one. It was incredibly disappointing, and frankly, we expected much better. Do customers really deserve this kind of treatment?
Food: 1
Service: 1
Jose Perez
Very busy
Atmosphere: 5
Food: 5
Service: 5
Rylee Garcia
The waitress who took my ordered seemed like she wanted me to hurry up and since I am pregnant I am trying not to have too much caffeine and asked for a frappe that was cream based and while I was waiting for it her and the other staff were talking about how they have to make things special in a sarcastic way and kept joking about my order. This is my first pregnancy and I was just trying to limit my coffee intake and try to enjoy an imitation of it. I left with my drink embarrassed and sad.
No drive thru
I was disappointed with my experience today regarding the restroom access. While I was purchasing our drinks, my parents needed to use the restroom. They asked the employee for the code, but the code was given in an unwilling manner and with a visibly annoyed expression. On top of that, my parents had difficulty hearing the code clearly, and the five-digit length makes it challenging for elderly individuals to remember and enter quickly.
This made the café feel not very accessible or welcoming to older customers, especially those who may need to use the restroom urgently. The process should be simple, respectful, and supportive.
Additionally, the outdoor tables were not cleaned, which further contributed to an unpleasant visit.
I’m a paying customer. Don’t tell me that the restrooms are down. I know for a fact that are working. I saw an employee go in. Just say due to the event we are not allowing access to the rest room. I had my 6 year needing to go and had to go some were else even though I got drinks and pastries. Don’t be rude and just be honest. I won’t be coming here again
Atmosphere: 1
Food: 2
Service: 1
Great location. The morning staff is always consistent with having my orders completed on time. I look forward to my weekly coffee here. Thank you!
Atmosphere: 4
Food: 4
Service: 4
I love this place so much
This is first time i am traveling in US and live in here 3 days.
I always drink coffee in this Starbucks 😍
ALEX this review is for you
Very disappointing experience at this location. When I walked in you seemed upset that you had to stop cleaning to take my order and gave off a fake, sarcastic “happy” attitude without even a smile. As someone like me who has worked in customer service for over 18 years, I know how important genuine hospitality is, and this was the opposite. You weren’t paying attention to my order , You got two things wrong on my order, and made me feel like I was an inconvenience. I didn’t even bother going back to correct it because the experience was already ruined. Sadly, this completely ruined my mood, I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
messy service
Atmosphere: 3
Food: 1
Service: 1
I want one water but he said must but something buy but say no I want one water and cup pup x2 and he said still must. I feel in not ok and not happy.
Atmosphere: 1
Food: 1
Service: 1
Beware Uber/dd they are busy in the mornings and, will take 20min. No free parking.
Service: 1
I'm an everyday Starbucks customer and today I went to this 4th st and my wife needed to use the bathroom and a worker didn't allow her to use the bathroom her name is Mina.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
This place is dirty, the employees look miserable and are not friendly at all, so many more options in DTSA for coffee, if you can avoid this location
Atmosphere: 1
Food: 3
Service: 1
Coffee making machine doesn’t work in coffee shop, isn’t it ridiculous?
I would give zero stars to the staff here if I could. I ordered three simple items:
1. A brown sugar oat milk latte (specifically requesting oat milk due to lactose intolerance),
2. A salted caramel cold brew *with no ice*, and
3. A banana bread.
What I received was a regular milk latte — completely disregarding my dietary restriction — a cold brew overloaded with ice, and a banana bread that took nearly 20 minutes to heat.
We’re visiting from Canada for competitions, and after a week of intense hard work, we just wanted to treat ourselves to a good coffee experience. Instead, we paid for a careless, frustrating one. It was incredibly disappointing, and frankly, we expected much better. Do customers really deserve this kind of treatment?
Food: 1
Service: 1
Very busy
Atmosphere: 5
Food: 5
Service: 5
The waitress who took my ordered seemed like she wanted me to hurry up and since I am pregnant I am trying not to have too much caffeine and asked for a frappe that was cream based and while I was waiting for it her and the other staff were talking about how they have to make things special in a sarcastic way and kept joking about my order. This is my first pregnancy and I was just trying to limit my coffee intake and try to enjoy an imitation of it. I left with my drink embarrassed and sad.
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