Starbucks
18601 Airport Way Ste 135, Santa Ana
(949) 584-6125
Recent Reviews
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I want to review the people here not the coffee or service.
A person known to the Starbucks Partner had just experienced a traumatic emotional experience and the Starbucks Partner had a gift for her. Came around to the other side of the counter to genuinely connect from a heartfelt place.
The authentic personal connection I saw was brilliant.
With people like this working at Starbucks I am certain to come back for another coffee.☕️
Atmosphere: 5
Food: 5
Service: 5
I was worried when I read the reviews but the service was fast and accurate, and the employees were polite.
Atmosphere: 5
Food: 5
Service: 5
This is a Starbucks. The baristas were nice. I liked my drink.
Atmosphere: 5
Food: 4
Service: 5
It sucks when they turn off the Mobile order option which they do often and is frustrating because it forces you to order with a barista that has an attitude. Idk if it was a requirement when they were hired but they all have a negative attitude when you order.
Atmosphere: 1
Food: 3
Service: 1
Always way overcrowded to pick up a mobile order. People just stand too close to the table and the drinks aren’t even placed together once people start grabbing and searching for their drinks. I asked for help to find my drink and the person placing food on the table ignored me to continue stacking food on top of the table. A lot of this would just be solved with a larger area for food/drinks to be placed.
Atmosphere: 1
Food: 3
Service: 1
Rude and unprofessional.
The man in front of me asked for a drip with a bit of steamed half/half. They went to charge him extra- he asked when this started, and they simply said the charge for it. He said he’d like to have to for free like every other time he has gotten in- the manager said from the over area, “ no.”
Very unprofessional and unless this isn’t operated by corporate, they shouldn’t charge- and even if it’s isn’t run by them, corporate should not allow this.
Atmosphere: 1
Service: 1
Just a walk by and grab kind of Starbucks but it was good. Staff was very friendly and my barista made a nice hot Medicine Ball for me. Food selection wasn’t much as I didn’t see any sandwiches except for the breakfast varieties. Just glad there was a Starbucks in this terminal!
Atmosphere: 2
Food: 2
Service: 5
I came in to California from Seattle let me just say the customer service was the worst I’ve ever had. A girl named Melissa was handing out food. I was going to grab a straw and this EMPLOYEE snatched it out of my hand . Wow ! What horrible service. I never leave reviews and that behavior took me aback she should be fired that kind of service should be unacceptable. I will be calling corporate to find a way to complain.
Atmosphere: 1
Food: 5
Service: 1
No longer a Starbucks. Some knockoff chain copying Starbucks but not the real thing.
Gave my friend who is severely allergic to dairy a drink that had dairy in it. Caused her to become severely ill while on the flight.
Restaurantji Recommends
The employees working the day we landed we're working their butts off, but had difficulty keeping up with all the demand. We waited a long time for our order! I don't know if the flight schedules are regular enough but during the busy times the Starbucks definitely needs more employees to help out the hard-working ones that were there.
Would not let me use my own mug. Also, plain coffee was sweetened when no sweetener was requested.
Atmosphere: 2
Food: 2
Service: 2
Tall coffee at this Starbucks was $3.50.
Atmosphere: 4
Food: 4
Service: 4
Waiting lines like normal Starbucks at any airports. Staffs was friendly and made my coffee quickly. Pumpkin spice cream is good for
Atmosphere: 5
Food: 5
Service: 5
Quick, efficient staff behind the counter.My drink was made perfectly and quick.
Atmosphere: 5
Food: 5
Service: 5
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