I cannot even express how amazing the baristas that work here are!!!!! Aside from being completely helpful with an app issue I had and was given more than excellent customer service!!!! GRACE is a wonderful and exceptional asset to this establishment! Thank you grace I appreciate all the help!
Atmosphere: 5
Food: 5
Service: 5
Manuel A Lopez
Berry poor service to slow to make the walk in purches
Natural Nate Marvel
Great Customer service Highly Recommend Stopping By
Atmosphere: 5
Food: 5
Service: 5
Luis “chivas” lpz
Worse experience!! In my life! 5 workers walking around ! Long time to get my coffee I left without my coffee even I paid for it !
Atmosphere: 1
Food: 1
Service: 1
Keith Andrew
Lol, they let a Heroine addicted person stay all day but they kick out a paying person. Yes this is her stuff and it's been here since 8am as I'm posting this a5 7:45pm. She also has bought nothing so that seems like a good business plan...
Let's kick the people paying out but leave the junkies
Demon aBila
Starbucks; please provide store policy, how to order a tea, or display a sign. Starbuck Corporate Office of Starbucks, says they got make the tea as you order your drink. According to store#15729, they do not go by Policy. Amanda store mange makes her own policy and can not provide policy changes. Also Store mange use paid time to sit and lounge. Employees should be retrainned, to service customers.
Jose Morales
They don’t accept cash, really!!? Plus looks like a shelter after certain hours.
Kid-friendliness: Not kids friendly, can’t there’s a school close by
Atmosphere: 1
Food: 1
Service: 1
Ray Ramirez
Slow service no good
Atmosphere: 1
Food: 1
Service: 1
Joel Galindo
So much room for activities and doing work because there are so many tables! The people here are very helpful and friendly!
If you're thinking of stopping by this Starbucks in Santa Ana with your family or young kids, you might want to reconsider. The vibe here can be a bit uncomfortable at times, as it tends to attract people who are down on their luck or struggling emotionally. There's one lady who regularly comes in and causes a scene—yelling and insulting customers—which definitely makes things tense.
Unfortunately, the police and security can’t do much unless something really serious happens, and with how busy the Santa Ana Police Department is, they're unlikely to respond to minor disturbances. It seems like they're stretched pretty thin.
That said, if you’re just running in for a quick mobile order, you’ll probably be okay. But if you’re planning to hang out or bring the family, just be aware of the situation. Hopefully, things improve here soon, but for now, it’s a bit of a risky spot for a chill coffee run.
Atmosphere: 1
Food: 3
Service: 2
Flare FUMIGATION INC
Good customer service staff is on point
Atmosphere: 5
Food: 5
Service: 5
Van A.
Chaotic here! Took 20 minutes just to get my muffin. Never coming here again. Worse customer service experience, as I told 3 people I’m waiting for a muffin. Not even thank you for your patience!Employees running around like chickens with their head cut off!
Maria del Carmen Aguilar
It is not crowded and really fresh.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Luz M Napoles
Coffee not the best. But cold drinks are my favorite and my son loves the pastries.
Good drinkable
Atmosphere: 5
Food: 5
Service: 5
I cannot even express how amazing the baristas that work here are!!!!! Aside from being completely helpful with an app issue I had and was given more than excellent customer service!!!! GRACE is a wonderful and exceptional asset to this establishment! Thank you grace I appreciate all the help!
Atmosphere: 5
Food: 5
Service: 5
Berry poor service to slow to make the walk in purches
Great Customer service
Highly Recommend Stopping By
Atmosphere: 5
Food: 5
Service: 5
Worse experience!! In my life! 5 workers walking around ! Long time to get my coffee I left without my coffee even I paid for it !
Atmosphere: 1
Food: 1
Service: 1
Lol, they let a Heroine addicted person stay all day but they kick out a paying person. Yes this is her stuff and it's been here since 8am as I'm posting this a5 7:45pm. She also has bought nothing so that seems like a good business plan...
Let's kick the people paying out but leave the junkies
Starbucks; please provide store policy, how to order a tea, or display a sign. Starbuck Corporate Office of Starbucks, says they got make the tea as you order your drink. According to store#15729, they do not go by Policy. Amanda store mange makes her own policy and can not provide policy changes. Also Store mange use paid time to sit and lounge. Employees should be retrainned, to service customers.
They don’t accept cash, really!!? Plus looks like a shelter after certain hours.
Kid-friendliness: Not kids friendly, can’t there’s a school close by
Atmosphere: 1
Food: 1
Service: 1
Slow service no good
Atmosphere: 1
Food: 1
Service: 1
So much room for activities and doing work because there are so many tables! The people here are very helpful and friendly!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
If you're thinking of stopping by this Starbucks in Santa Ana with your family or young kids, you might want to reconsider. The vibe here can be a bit uncomfortable at times, as it tends to attract people who are down on their luck or struggling emotionally. There's one lady who regularly comes in and causes a scene—yelling and insulting customers—which definitely makes things tense.
Unfortunately, the police and security can’t do much unless something really serious happens, and with how busy the Santa Ana Police Department is, they're unlikely to respond to minor disturbances. It seems like they're stretched pretty thin.
That said, if you’re just running in for a quick mobile order, you’ll probably be okay. But if you’re planning to hang out or bring the family, just be aware of the situation. Hopefully, things improve here soon, but for now, it’s a bit of a risky spot for a chill coffee run.
Atmosphere: 1
Food: 3
Service: 2
Good customer service staff is on point
Atmosphere: 5
Food: 5
Service: 5
Chaotic here! Took 20 minutes just to get my muffin. Never coming here again. Worse customer service experience, as I told 3 people I’m waiting for a muffin. Not even thank you for your patience!Employees running around like chickens with their head cut off!
It is not crowded and really fresh.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Coffee not the best. But cold drinks are my favorite and my son loves the pastries.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spooky Cake Pops
Loading...