Worse experience!! In my life! 5 workers walking around ! Long time to get my coffee I left without my coffee even I paid for it !
Atmosphere: 1
Food: 1
Service: 1
Keith Andrew
Lol, they let a Heroine addicted person stay all day but they kick out a paying person. Yes this is her stuff and it's been here since 8am as I'm posting this a5 7:45pm. She also has bought nothing so that seems like a good business plan...
Let's kick the people paying out but leave the junkies
Demon aBila
Starbucks; please provide store policy, how to order a tea, or display a sign. Starbuck Corporate Office of Starbucks, says they got make the tea as you order your drink. According to store#15729, they do not go by Policy. Amanda store mange makes her own policy and can not provide policy changes. Also Store mange use paid time to sit and lounge. Employees should be retrainned, to service customers.
Jose Morales
They don’t accept cash, really!!? Plus looks like a shelter after certain hours.
Kid-friendliness: Not kids friendly, can’t there’s a school close by
Atmosphere: 1
Food: 1
Service: 1
Ray Ramirez
Slow service no good
Atmosphere: 1
Food: 1
Service: 1
Joel Galindo
So much room for activities and doing work because there are so many tables! The people here are very helpful and friendly!
Atmosphere: 5
Food: 5
Service: 5
Mark
If you're thinking of stopping by this Starbucks in Santa Ana with your family or young kids, you might want to reconsider. The vibe here can be a bit uncomfortable at times, as it tends to attract people who are down on their luck or struggling emotionally. There's one lady who regularly comes in and causes a scene—yelling and insulting customers—which definitely makes things tense.
Unfortunately, the police and security can’t do much unless something really serious happens, and with how busy the Santa Ana Police Department is, they're unlikely to respond to minor disturbances. It seems like they're stretched pretty thin.
That said, if you’re just running in for a quick mobile order, you’ll probably be okay. But if you’re planning to hang out or bring the family, just be aware of the situation. Hopefully, things improve here soon, but for now, it’s a bit of a risky spot for a chill coffee run.
Atmosphere: 1
Food: 3
Service: 2
Flare FUMIGATION INC
Good customer service staff is on point
Atmosphere: 5
Food: 5
Service: 5
Van A.
Chaotic here! Took 20 minutes just to get my muffin. Never coming here again. Worse customer service experience, as I told 3 people I’m waiting for a muffin. Not even thank you for your patience!Employees running around like chickens with their head cut off!
Coffee not the best. But cold drinks are my favorite and my son loves the pastries.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spooky Cake Pops
The Gardener
Second time I ask for water and i end up standing for over 20 mins. The first time I had to ask again and the second time I just ended up leaving. I could have asked but it's not like they didn't see me standing there like an idiot waiting for a drink. Also both times, several people had come after me ordered and left with their drinks before I got mine. And mind I just asked for an ice water.
Atmosphere: 4
Service: 1
Edgar Serratos
Clean. Plenty of seating. Not a lot of outlets available. Intentional?
Atmosphere: 5
Food: 5
Service: 5
David Garcia
Second time I ask for water and i end up standing for over 20 mins. The first time I had to ask again and the second time I just ended up leaving. I could have asked but it's not like they didn't see me standing there like an idiot waiting for a drink. Also both times, several people had come after me ordered and left with their drinks before I got mine. And mind I just asked for an ice water.
Atmosphere: 4
Service: 1
Ariana Reyes
So yesterday,I had ordered a cookie and a grande summer lemonade berry at the register. I was given a cookie at the register but was never asked what’s my name or asked if I wanted a receipt,Only being told thank you. I was waiting for my drink while everyone else was getting their drinks. One of the employees asks me what drink I was waiting for and I respond by saying My summer lemonade berry drink. He told me he will see how long the drink is gonna be made. I am still waiting for my drink,While waiting for my drink, they asked me some questions that what was my drink order which to I replied saying the same drink order I told the man and asked me if i ordered at the register which I replied by saying yes. During the whole wait time,I was waiting for 19 minutes. Finally, I had gotten my drink and they apologized for making me wait to which I said it’s fine. But I don’t think it’s okay to make someone wait that long for a drink order. The only evidence I had of the purchase of the cookie and the drink which was 10.20. I went on the app to check if it would have the same amount and it was. So please, make sure your employees remember what to do because like I said, I was never asked for my name so they can write it down to call my name and I was never given my receipt.
Worse experience!! In my life! 5 workers walking around ! Long time to get my coffee I left without my coffee even I paid for it !
Atmosphere: 1
Food: 1
Service: 1
Lol, they let a Heroine addicted person stay all day but they kick out a paying person. Yes this is her stuff and it's been here since 8am as I'm posting this a5 7:45pm. She also has bought nothing so that seems like a good business plan...
Let's kick the people paying out but leave the junkies
Starbucks; please provide store policy, how to order a tea, or display a sign. Starbuck Corporate Office of Starbucks, says they got make the tea as you order your drink. According to store#15729, they do not go by Policy. Amanda store mange makes her own policy and can not provide policy changes. Also Store mange use paid time to sit and lounge. Employees should be retrainned, to service customers.
They don’t accept cash, really!!? Plus looks like a shelter after certain hours.
Kid-friendliness: Not kids friendly, can’t there’s a school close by
Atmosphere: 1
Food: 1
Service: 1
Slow service no good
Atmosphere: 1
Food: 1
Service: 1
So much room for activities and doing work because there are so many tables! The people here are very helpful and friendly!
Atmosphere: 5
Food: 5
Service: 5
If you're thinking of stopping by this Starbucks in Santa Ana with your family or young kids, you might want to reconsider. The vibe here can be a bit uncomfortable at times, as it tends to attract people who are down on their luck or struggling emotionally. There's one lady who regularly comes in and causes a scene—yelling and insulting customers—which definitely makes things tense.
Unfortunately, the police and security can’t do much unless something really serious happens, and with how busy the Santa Ana Police Department is, they're unlikely to respond to minor disturbances. It seems like they're stretched pretty thin.
That said, if you’re just running in for a quick mobile order, you’ll probably be okay. But if you’re planning to hang out or bring the family, just be aware of the situation. Hopefully, things improve here soon, but for now, it’s a bit of a risky spot for a chill coffee run.
Atmosphere: 1
Food: 3
Service: 2
Good customer service staff is on point
Atmosphere: 5
Food: 5
Service: 5
Chaotic here! Took 20 minutes just to get my muffin. Never coming here again. Worse customer service experience, as I told 3 people I’m waiting for a muffin. Not even thank you for your patience!Employees running around like chickens with their head cut off!
It is not crowded and really fresh.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie
Restaurantji Recommends
Coffee not the best. But cold drinks are my favorite and my son loves the pastries.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spooky Cake Pops
Second time I ask for water and i end up standing for over 20 mins. The first time I had to ask again and the second time I just ended up leaving. I could have asked but it's not like they didn't see me standing there like an idiot waiting for a drink. Also both times, several people had come after me ordered and left with their drinks before I got mine. And mind I just asked for an ice water.
Atmosphere: 4
Service: 1
Clean. Plenty of seating. Not a lot of outlets available. Intentional?
Atmosphere: 5
Food: 5
Service: 5
Second time I ask for water and i end up standing for over 20 mins. The first time I had to ask again and the second time I just ended up leaving. I could have asked but it's not like they didn't see me standing there like an idiot waiting for a drink. Also both times, several people had come after me ordered and left with their drinks before I got mine. And mind I just asked for an ice water.
Atmosphere: 4
Service: 1
So yesterday,I had ordered a cookie and a grande summer lemonade berry at the register. I was given a cookie at the register but was never asked what’s my name or asked if I wanted a receipt,Only being told thank you. I was waiting for my drink while everyone else was getting their drinks. One of the employees asks me what drink I was waiting for and I respond by saying My summer lemonade berry drink. He told me he will see how long the drink is gonna be made. I am still waiting for my drink,While waiting for my drink, they asked me some questions that what was my drink order which to I replied saying the same drink order I told the man and asked me if i ordered at the register which I replied by saying yes. During the whole wait time,I was waiting for 19 minutes. Finally, I had gotten my drink and they apologized for making me wait to which I said it’s fine. But I don’t think it’s okay to make someone wait that long for a drink order. The only evidence I had of the purchase of the cookie and the drink which was 10.20. I went on the app to check if it would have the same amount and it was. So please, make sure your employees remember what to do because like I said, I was never asked for my name so they can write it down to call my name and I was never given my receipt.
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