I go almost every day. There’s always this guy with braids who’s incredibly rude. He doesn’t say hello, and you can tell he doesn’t like working there. But if you don’t like customer service, you shouldn’t work in restaurants. He makes the experience awful.
Atmosphere: 1
Service: 1
Bill Harrill
Love the tropical iced tea
Atmosphere: 5
Food: 5
Service: 5
Ran Jam
Love the coffee but where do I sit? There's a homeless encampment outside your establishment.
Atmosphere: 1
Food: 5
Service: 3
Jasmine
I went at 10am just now and I’m not a coffee bean regular I just wanted to try it and the older guy at the cash register with the tattoos was so rude . I’m sorry I don’t know the flavors 🙄
maktubs m
Very bad attitude from everyone who works there. You have to ask for everything because they don’t even give you napkins.
Sasha Mata
I love this location, the staff is always extremely friendly and Donna the store manager is so sweet, always remembers my name and order and is so happy and positive to all of her customers. Will continue to return!
Atmosphere: 5
Food: 5
Service: 5
Jennifer Alejandra
The morning workers are very rude, I go almost every day and they always have the same attitude, they just ruin this excellent place
Teresa Dena
The people who work here hate their job. Understandable in these times but God damn it's your job to greet people and get their coffee orders right. We've stopped buying coffee here for that reason alone. We're not Karens but waiting over 40 minutes for 2 small lattes is ridiculous. The vibe in this coffee shop is shit.
Atmosphere: 1
Food: 3
Service: 2
DRAGONS DEN
Great coffe and service!
Atmosphere: 4
Food: 3
Service: 5
Natalia
All the workers working Tuesday morning shift 7- 1-25 , we're all extremely rude and had bad attitudes. Manager needs to check and fix their behavior. Unacceptable
I love CBTL; their tea drinks are great. However, the staff at this location on 17th St. is unfriendly and does not practice basic courtesy or customer engagement. I can order drinks that are tasty and served quickly, but for 99% of my visits not one employee will greet me, make eye contact, smile, engage in any light conversation, say thank you or you're welcome. They barely acknowledge that there are customers in front of them. The atmosphere here is somber - like a sad museum. Please teach these people to engage the customer. Don't make the excuse that they are too busy, they aren't when I visit. It would make for such a better experience if the staff was friendly. I'll go out of my way to the CBTL in Yorba Linda/Placentia if at all possible, where the staff is friendly and engaging.
Atmosphere: 2
Food: 4
Service: 1
Private Mom
Service was quick and easy. I dont drink coffee but I love their hot chocolate. It was just what I needed on my drive home!
Atmosphere: 5
Food: 5
Service: 5
Oliver V
Ordered Matcha Latte NO Sugar and received a over sweetened Vanilla drink 😡😡😡 This place is scamming people with false advertising
I go almost every day. There’s always this guy with braids who’s incredibly rude. He doesn’t say hello, and you can tell he doesn’t like working there. But if you don’t like customer service, you shouldn’t work in restaurants. He makes the experience awful.
Atmosphere: 1
Service: 1
Love the tropical iced tea
Atmosphere: 5
Food: 5
Service: 5
Love the coffee but where do I sit? There's a homeless encampment outside your establishment.
Atmosphere: 1
Food: 5
Service: 3
I went at 10am just now and I’m not a coffee bean regular I just wanted to try it and the older guy at the cash register with the tattoos was so rude . I’m sorry I don’t know the flavors 🙄
Very bad attitude from everyone who works there.
You have to ask for everything because they don’t even give you napkins.
I love this location, the staff is always extremely friendly and Donna the store manager is so sweet, always remembers my name and order and is so happy and positive to all of her customers. Will continue to return!
Atmosphere: 5
Food: 5
Service: 5
The morning workers are very rude, I go almost every day and they always have the same attitude, they just ruin this excellent place
The people who work here hate their job. Understandable in these times but God damn it's your job to greet people and get their coffee orders right. We've stopped buying coffee here for that reason alone. We're not Karens but waiting over 40 minutes for 2 small lattes is ridiculous. The vibe in this coffee shop is shit.
Atmosphere: 1
Food: 3
Service: 2
Great coffe and service!
Atmosphere: 4
Food: 3
Service: 5
All the workers working Tuesday morning shift 7- 1-25 , we're all extremely rude and had bad attitudes. Manager needs to check and fix their behavior. Unacceptable
Service: 1
Restaurantji Recommends
I love CBTL; their tea drinks are great. However, the staff at this location on 17th St. is unfriendly and does not practice basic courtesy or customer engagement. I can order drinks that are tasty and served quickly, but for 99% of my visits not one employee will greet me, make eye contact, smile, engage in any light conversation, say thank you or you're welcome. They barely acknowledge that there are customers in front of them. The atmosphere here is somber - like a sad museum. Please teach these people to engage the customer. Don't make the excuse that they are too busy, they aren't when I visit. It would make for such a better experience if the staff was friendly. I'll go out of my way to the CBTL in Yorba Linda/Placentia if at all possible, where the staff is friendly and engaging.
Atmosphere: 2
Food: 4
Service: 1
Service was quick and easy. I dont drink coffee but I love their hot chocolate. It was just what I needed on my drive home!
Atmosphere: 5
Food: 5
Service: 5
Ordered Matcha Latte NO Sugar and received a over sweetened Vanilla drink 😡😡😡 This place is scamming people with false advertising
Great coffee and service.
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