Three Roots Mexican Cocina

SO GROSS fly everywhere do not go here

Nice staff and delicious food

Atmosphere: 4

Food: 4

Service: 4

I wanted to feel sorry for them as I went last Friday night at 7p and there was 1 server, I’m guessing the cook and NO other patrons and we were just a party of 4 but it still took us about 45 minutes to even order! There’s no chips and salsa that I was looking forward to, my husband ordered what was called seafood chile rejeano that was supposed to have lobster and the reason he ordered it, the rest of us ordered salads and an order of chicken flautas. after 30 minutes 2 salads came another 10 minutes my husbands order came out he noticed there was no lobster and when the undercooked looking flautas came we advised the server and she said oh there’s no lobster today, which she should have said when we ordered! Somehow a small side salad came another 20 minutes later with a different dressing that was ordered and she said we don’t have pepita dressing either! In the meantime another party of 4 was seated ordered and served and leaving when we would have liked to but the server disappeared for another 20 minutes she finally came and as we’re all standing and asked if I wanted another margarita? I said no we want the check! She brought it and my husband still tipped 20%! Also the reason we noticed how long everything was taking was because it was freezing in there! We left around 915p.
To top it off I’ve had continuous stomach cramps for 2 days! I wish we could get our money back?

Atmosphere: 1

Food: 1

Service: 1

We were at the mall and stopped in to get some food and a drink. We sat at the bar and were immediately struck by the weird vibe. Several people were sitting there watching a Christmas movie on the bar television blasting it at full volume and drowning out the music they were playing in the restaurant. Despite the very loud tv we were very hungry and decided to stay. The waitress eventually came over and we ordered drinks that were very watered down. She would leave to the back for 15-20 minutes at a time and we she eventually came back she kept forgetting our order. There were only two other tables in the entire restaurant so we couldn’t figure out why she kept disappearing. We ordered chips and guacamole to start but it never came. We also ordered a 4 item combo (enchilada, chile relleno, and two tacos) and she disappeared for about 10 minutes and then came back to ask us to remind her what we ordered. We told her our order again and she said they didn’t have any pastor or carnitas so we got asada tacos. About 20 minutes later our food came out and it was cold, the chile relleno was missing, and my asada taco had nothing on it except the meat (no onions, cilantro, etc). We took a bite of the enchilada, which was also cold, and it tasted like it had spaghetti sauce on it. Another 20 minutes and we got our check but she charged us for somebody else table so she had to go back and cancel and recharge us for our meal. I don’t know what is wrong with this place but it is horrible and I’m guessing it will shortly be permanently closed.

Atmosphere: 1

Food: 1

Service: 1

Great food 😋

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Ceviche

Stopped in for the first time thinking I would give this place a try for lunch. It was 10 minutes to 12pm, but there wasn't a single customer nor employee visible in the place. I looked around, but still nobody so I walked back to the mall. The restaurant appearance looked nice, but that's all I can say about the place. Why have your doors open and music playing if there's nobody around to work? I rarely have time to visit the mall so I doubt I'll ever try again.

it took an hour to get to go food for two people. we asked ahead of time how long it would take because we knew we were in a rush. no one checked on us the entire our we sat at the bar, no one checked on our order and the one time someone did he never spoke to me again. once we started asking to cancel our order they were able to bring it out to us

Service: 1

I had the birria and elote. My husband had elote and tacos, and a margarita.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Carne Asada

The worst of the experiences bad service, cold and raw food apart I had to pay the full bill even without eating anything they served me and they didn't offer an apology

Atmosphere: 5

Food: 1

Service: 1

This place has consistently made excellent food. Highly recommended every item on the menu. You’ve gotta try the guava margaritas

Keep them in business!

Food: 5

The service was absolutely horrible!! Jenny the server never brought us our food. The cleaning lasy did. Then she never came back to offer more water or to make another drink. Absolutely horrible service. The place was empty too so no reason not to. Will not be going back.

Atmosphere: 1

Food: 4

Service: 1

I thought this place was really good. The lobster enchiladas are excellent, and the Cadillac margarita was even better.

We went at lunch time and I think we were the only two people there the food was amazing I definitely want to go back

Atmosphere: 4

Food: 5

Service: 4

Mother's Day Nearly ruined. I made a reservation for 13 people two weeks prior to avoid any issues. Our party arrived on time at 11:45 am. There was no one at the hostess station and the restaurant was not that busy. We waited 10 minutes until I finally summoned someone from the kitchen area. Our reservation was meaningless. 3 different people came out at different times and asked how many people were in our party and told us they were getting our table ready. 30 minutes later we were told they were setting us up a table in the back banquet room (which was in view). After complaining again, we watched as they moved tables around and set it up. We waited another 15 minutes until I grabbed the manager again. He told me that there's a two hour wait at every restaurant today. I'm furious at this point. That's why I made a reservation! After almost an hour, I told him we are done waiting. I called Applebee's on the other side of the parking lot and asked how long the wait was for 13 people. 10 minutes. We left. Horrible experience. Our 4 toddlers, 93 year old grandpa, my dad in a wheelchair, and the rest of us all headed to Applebees and got seated right away. Great service from their staff, especially Maria our server. We will never go to 3 Roots Again.

Great Taco Tuesday. The Tacos are good but small so order extra. $2 Taco ? ? ?

Atmosphere: 5

Food: 5

Service: 5