Chick-fil-A
3707 State St, Santa Barbara
(805) 687-0450
Recent Reviews
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The food was delicious! Kerri was so nice, friendly and warm and gave us such good advice about gluten free options.
Atmosphere: 5
Food: 5
Service: 5
They made me feel like a VIP.
Atmosphere: 5
Food: 5
Service: 5
Elegant and inviting setting.
Atmosphere: 5
Food: 5
Service: 5
Chick-fil-A keep the level of quality high for a long time. I recommend.
Atmosphere: 4
Food: 4
Service: 4
I had a great experience at this Chick-fil-A location! The staff were extremely polite and respectful, and the customer service was truly outstanding. The food was fresh and delicious, and the whole place was spotless and well-maintained. Even though it was busy, everything was handled efficiently and with a smile. Highly recommend this location if you’re looking for quality food and top-notch service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
The slowest drive through chick fli A I have ever been .
Atmosphere: 5
Food: 5
Service: 3
Busy as usual but went smoothly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Chicken Nuggets
Butifull amazing so great 😃😃 place.
Atmosphere: 5
Food: 4
Service: 5
Only one order taker, and they ignored an entire line. Got to the end, nobody to take an order.
Atmosphere: 4
Food: 4
Service: 1
If I could rate lower, I would.
I placed a mobile order for pickup to make things easier and faster during my fiancé’s one-hour lunch break. Instead, the staff let a complete stranger take our food — no receipt check, no name confirmation, nothing. Just watched them walk off with our paid meal like it was a free sample.
When my fiancé arrived, the employee casually said, “Oh yeah, someone grabbed it.” …and??? That was the end of the protocol? No accountability? No urgency?
What’s worse is that during previous visits, the female employees have actually done their jobs — they ask for receipts and verify orders. But this time, a male employee didn’t bother to check anything, and now we’re left waiting around and wasting time we didn’t have to spare.
This was supposed to be fast, convenient, and respectful of our time. Instead, we got disorganization, carelessness, and zero sense of urgency. Extremely disappointing.
I hope the random person who stole our food enjoyed it. Because apparently, they got better service than we did.
Edit: The employee remade the order… and it wasn’t even correct.
I ordered nuggets and got tenders.
At this point it’s actually insane.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I don’t know why people like these burgers they are way too salty. All the salt the fries don’t have is doubled in the burgers
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Spicy Chicken Sandwich
I hate the politics of this company but my Japanese friends love the food and a special thank you to Kerrie the manager of this restaurant for selling me a lot of the small sauce packets so I can bring them to my Japanese friends
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nuggets, Chick-Fil-A Chicken Sandwich
Great service and food. Did take a little bit longer for food to come out but no biggie. Appreciated a stocked interior and person who walked the lobby to refill drinks.
Atmosphere: 5
Food: 5
Service: 5
As someone who usually does not dine at fast food restaurants, I love to make an exception for Chickfila for the impeccable service. Unfortunately however, Jannett had other plans for my evening. Jannett was extremely rude and very distant from the behavior of a regular employee working at Chickfila. She gave me the wrong food, then when I went up to clarify what I had really ordered (and what my receipt reflected) she snapped at me that I was incorrect. I ordered a grilled chicken wrap, and she gave me a fried one. I am allergic to the fried chicken, which is why this is so problematic, and thanks to Jannett’s gaslighting I will be experiencing the runs tonight. Not only this, but she refilled my beverage incorrectly with a snarky look on her face, and did not have any of the usual manners that I expect. (Absolutely NO “my pleasure”..) I don’t remember attitude on the menu! I will not be returning to this location as it does not live up to the usual service and atmosphere, which really disappoints me as I’ll have to drive an extra few miles to support the behavior I pay for.
Atmosphere: 1
Food: 4
Service: 1
Great food great staff.
Atmosphere: 5
Food: 5
Service: 5
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