After an unfortunate experience with a delivery that never made it to us, I received a message back and call from the new owner, Vir, who handled this unfortunate mistake with grace and humility and refunded our order. The manner in which this was handled was excellent service recovery. Too often we forget that mistakes happen but it is how you respond and correct a mistake that makes all the difference. Plus, their pizza is really good.
Atmosphere: 5
Food: 5
Service: 5
Jesse head
Now THAT was a pizza!!!
Atmosphere: 5
Food: 5
Service: 5
Benjamin Monckton
Great pizza joint. Locals know. You can’t go wrong and this is one of the few pizza places in town that knows how to do it right. Our favorites are the veggie, mesa special, and Hawaiian with jalepenos. However, you can’t go wrong with a calzone.
Atmosphere: 5
Food: 5
Service: 5
Elisabeth Schrock
Best pizza in town! And best ownership. Love supporting this business.
Atmosphere: 5
Food: 5
Service: 5
Christopher Casas
Small, family oriented pizzeria. We had a bigger group order that they handled flawlessly. We ordered online and it was easy in and out for pickup (this was on a Thursday evening).
Atmosphere: 5
Food: 5
Service: 5
Ernesto
Pizza is amazing I haven’t been here in a while and my pizza was better than I ever remember the freshest topping and ingredients ever of all the pizza places I’ve tried in sb which is 80 percent of them
Tiffany Whitney
Pizza was so Good!
Mark Maxwell
Amazing Pizza like always, I have been going here since I was a kid, and quality has always been amazing
Trisha Roberts
The guys there are really nice went in close to closing time but they were still very nice and helpful and the food was bomb go and check them out
Abigail Griffin
Soo good pizza!! We got the veggie Hawaiian and it was so unique and delicious. Staff was friendly and nice
EWWW.!!!I walked in the door was open but no one at the counter…finally someone.. I asked are you open ? Response passive aggressive door is open. Then a roach 🪳 climbs in my plate….ewww
Matthew Kline
Tried calling today to ask if they were still doing subs, and the worker hung up the phone on me!! I thought maybe the call dropped, so I called him back. After asking again, he rudely interrupted me to tell me “we are Mesa pizza company”. I tried explaining I just wanted to know if the subs are still available and then he yelled “NO” and hung up the phone again!! I tried calling back a third time and he once more hung up once he recognized my voice. It wasn’t until I called back and spoke in Spanish that he actually took the time to respond to me rather than just hanging up the phone. Extremely rude of him, especially considering I was not rude in the slightest, simply inquiring about something that used to be on the menu. I used to love coming here and getting food, but that complete and utter disregard for customer service has really ruined my memory of this place. I’ll be taking my money elsewhere.
UPDATE: The owner was super kind and accommodating, and apologized personally. The worker may not have been kind, but the owner was exceptional in apologizing and granting me the service I remember.
Ben
Pizza was undercooked. Vegetables were crunchy. Wings had next to no Buffalo sauce on them. There is absolutely no heat on the wings. Shouldn't call them Buffalo Wings. Would not recommend eating her.
Atmosphere: 2
Food: 1
Service: 2
Ben Boggs
We love going to Mesa! Clean, delicious, and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mesa Special Pizza
Nevaeh Harrington
I used to LOVE coming to this place as a kid with my mom and ordering the Turkey sub (truly the best sandwich ever). I just got word they took off all sandwiches and pastas from the menu and was so sad! I had my husband call to try and get the ingredients so we could possibly make it ourselves. After he called the first time, a man picked the phone up to which my husband asked if they were still doing sandwiches. Without any explanation, the man hangs up the phone. We assumed it was a disconnect because there’s no way he hung up the phone on a client right? We called back to which the man answered and screamed “NO!” into the phone and hung up again. I called myself and got the same reaction. We were baffled at this point and wondered if there was a language barrier so my husband called back and spoke to him in Spanish this time to which we received the same treatment. I am honestly appalled at the downfall of this place regarding food and service. Apparently we aren’t the first group of people that have experienced this exact situation. I will not be returning here again. Mesa Pizza Company I am truly disappointed in the place you’ve become.
After an unfortunate experience with a delivery that never made it to us, I received a message back and call from the new owner, Vir, who handled this unfortunate mistake with grace and humility and refunded our order. The manner in which this was handled was excellent service recovery. Too often we forget that mistakes happen but it is how you respond and correct a mistake that makes all the difference. Plus, their pizza is really good.
Atmosphere: 5
Food: 5
Service: 5
Now THAT was a pizza!!!
Atmosphere: 5
Food: 5
Service: 5
Great pizza joint. Locals know. You can’t go wrong and this is one of the few pizza places in town that knows how to do it right. Our favorites are the veggie, mesa special, and Hawaiian with jalepenos. However, you can’t go wrong with a calzone.
Atmosphere: 5
Food: 5
Service: 5
Best pizza in town! And best ownership. Love supporting this business.
Atmosphere: 5
Food: 5
Service: 5
Small, family oriented pizzeria. We had a bigger group order that they handled flawlessly. We ordered online and it was easy in and out for pickup (this was on a Thursday evening).
Atmosphere: 5
Food: 5
Service: 5
Pizza is amazing I haven’t been here in a while and my pizza was better than I ever remember the freshest topping and ingredients ever of all the pizza places I’ve tried in sb which is 80 percent of them
Pizza was so
Good!
Amazing Pizza like always, I have been going here since I was a kid, and quality has always been amazing
The guys there are really nice went in close to closing time but they were still very nice and helpful and the food was bomb go and check them out
Soo good pizza!! We got the veggie Hawaiian and it was so unique and delicious. Staff was friendly and nice
Restaurantji Recommends
EWWW.!!!I walked in the door was open but no one at the counter…finally someone.. I asked are you open ? Response passive aggressive door is open. Then a roach 🪳 climbs in my plate….ewww
Tried calling today to ask if they were still doing subs, and the worker hung up the phone on me!! I thought maybe the call dropped, so I called him back. After asking again, he rudely interrupted me to tell me “we are Mesa pizza company”. I tried explaining I just wanted to know if the subs are still available and then he yelled “NO” and hung up the phone again!! I tried calling back a third time and he once more hung up once he recognized my voice. It wasn’t until I called back and spoke in Spanish that he actually took the time to respond to me rather than just hanging up the phone. Extremely rude of him, especially considering I was not rude in the slightest, simply inquiring about something that used to be on the menu. I used to love coming here and getting food, but that complete and utter disregard for customer service has really ruined my memory of this place. I’ll be taking my money elsewhere.
UPDATE: The owner was super kind and accommodating, and apologized personally. The worker may not have been kind, but the owner was exceptional in apologizing and granting me the service I remember.
Pizza was undercooked. Vegetables were crunchy.
Wings had next to no Buffalo sauce on them. There is absolutely no heat on the wings.
Shouldn't call them Buffalo Wings.
Would not recommend eating her.
Atmosphere: 2
Food: 1
Service: 2
We love going to Mesa! Clean, delicious, and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mesa Special Pizza
I used to LOVE coming to this place as a kid with my mom and ordering the Turkey sub (truly the best sandwich ever). I just got word they took off all sandwiches and pastas from the menu and was so sad! I had my husband call to try and get the ingredients so we could possibly make it ourselves. After he called the first time, a man picked the phone up to which my husband asked if they were still doing sandwiches. Without any explanation, the man hangs up the phone. We assumed it was a disconnect because there’s no way he hung up the phone on a client right? We called back to which the man answered and screamed “NO!” into the phone and hung up again. I called myself and got the same reaction. We were baffled at this point and wondered if there was a language barrier so my husband called back and spoke to him in Spanish this time to which we received the same treatment. I am honestly appalled at the downfall of this place regarding food and service. Apparently we aren’t the first group of people that have experienced this exact situation. I will not be returning here again. Mesa Pizza Company I am truly disappointed in the place you’ve become.
Atmosphere: 1
Food: 1
Service: 1
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